Lebara Mobile (UK) Reviews

I unfortunately lost my mobile phone at a festival while on holiday. The next morning I phoned lebara and a I got through to Diksha Kirtiwar. They dealt with my issue very quickly and in a friendly manner. They cancelled my sim card and promptly sent out another. Was very pleased with how she dealt with it as it reassured me in a stressful situation. Very pleased.

Great service and quick response for Selvaraj

I spoke to Nagmukesh today, who resolved my queries efficiently and politely. Been with Lebara for some time now and I can honestly say, it's the best provider I've had with not only affordable phone plans but with impeccable customer service

Selvaraj did a great job and help me to resolve my issues.

Great very good service

Prachi sorted out my problem in a few minutes. This is an incredible contrast with some other member of your staff who literally took one hour and a half to order a sim card. I appreciate that they (sorry, not sure if Prachi is a femail / male / neutral name) have dealt with my problem promptly and diligently, even considering that it was 10 minutes before 9:00 pm. Highly appreciated.

Quite simply, their sim for mobile data doesn't work. Do not take your phone on holiday if this is your only sim. They piggyback of Vodafone who want nearly £3 a day to use the network so Lebara won't be able to let you have it for free. Been away 2 days...Nothing. Ignore the generic response from Lebara. It doesn't work. You have been warned.

The lady Iqra was great

The advisor Harshada was not only knowledgeable about the service but also very helpful after dealing with two previous agents who couldn’t help.

I called earlier and made complaint for DATA that going out which we don't use All the time all 4 x Sim only contracts that me mainly we all use it indoors connected with WIFI.

Kunal has been outstanding and exceptional throughout the conversation. He is a 🌟

Happy to talk

If they had -1 I would have used it. Worse mobile network company ever! I gave them my PAC number which they couldn’t set up 2 days later which was the 15th July, which was fine as I was going to Italy and thought it will be grand. On the 15th July I didn’t get anything so I waited until the morning of the 16th July still nothing so messaged them on the chat, they told me it would be resolved later on. That evening still nothing, so I messaged them again, they blamed my previous network and said it would be working the next morning. 17th July still nothing. Contacted them again to be told it would be another 24hrs. I asked to speak to a manager, apparently they were all in meetings and would be in them for hours! I have no hope anyone will contact me and no hope that it will be resolved in 24hrs and I will be told to wait another 24hrs. I was told that a complaint was being raised for the inconvenience but I’ve had no communication that it has. Definitely won’t be recommending this mobile company to anyone, highly unprofessional.

Good service rendered by Sharuk

My issue was dealt with quickly and professionally.

I researched for a change in sim only provider and WHICH recommended Lebara. I went with the advice. To my horror I found I had misread when my current contract ended and contacted Lebara to ask if I would be able to cancel my order. The cancellation was done without any issues and the money I had paid up front will be refunded. If this is the level of customer service I look forward to going back when my current contract does end.

Iqra was a Great help

My experience was amazing the agent who i chatted with was so helpful, and understanding her name is MAYURI, she was easy to chat with ,especially having a mental illness, she was sympathetic and know how to talk to me , she assisted in calming me down as I was worried that maybe someone in my flat hv taken my sim card, Mayuri requested another one for me. Thank you Lebara for having such a great staff.