Lebara Mobile (UK) Reviews

Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊

I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service

Big thanks Darshan for helping me activate my new SIM over the call! The process was smooth, and your guidance made it super easy.Really appreciate .

Thank you soo much shahrukh

Follow up the previous review on 2 July 2025. Things started to move in what I thought was the right direction. I received a reply from John-Paul Patten Operations Director and a follow up call to help with my complaint. To my surprise I received a call agreeing to the compensation I suggested. Now it's back to the appalling customer service, who agree with everything just to make you go away.

Darshan was so helpful with my replacement issue, I had my line back in an instant. All the info he gave me and the hands on assistance was so valuable.

Wonderful service and she is so polite and really she did her best for me thank alot for#Samiksha for activate my plan

In the UK it works fine and I have always wondered, how can it be so cheap and just perform like Vodafone? Well, it doesn’t. I am on a road trip through Europe and both my phone and my wife’s one (Lebara) took hours to connect to any network in France, now we have been in Switzerland all day and despite the phone showing 5G, there is just zero internet so we have no sat nav, no connection at all. Luckily, I’ve got my work phone (Vodafone) which works fine. I will cancel Lebara as soon as we get back to the UK. Unacceptable, but that’s what you pay for I guess.

Rajat was just perfect . He solved my problem patiently. He is a star

Sangita, the third agent I spoke to gave me a simple step by step guide to set my mobile for mobile data usage whilst out of the UK in Poland. Fast,efficient,polite service. 5star.Thank you Dangita.

Customer service was excellent, very helpful and resolved my issue immediately.

The person name Rakesh been very helpful to me and solved my problem.

Ankita was very helpful and resolved the issue in no time making the experience very pleasant

Anurag Tripathi Was so helpful in sorting out my SIM card for me thank you very much

Askay was very precise and answered my questions

They trump all previous used providers for phone service , customer service , EASE of access and price, ⭐️⭐️⭐️⭐️⭐️ this time, assisted by Ravirah Singh who not only dealt with my query went above and beyond to make sure the job was done correctly with call backs etc, was a pleasure to speak to , polite & efficient.

Ashkay was very helpfull with my needs , she Dorr everything out nicely and very fast . All great.

After losing my bank card, Lebara was unable to renew my new customer deal plan and I selected the wrong plan when restoring my service with a different bank card. Live chat agent was able to instantly restore my previous plan and refund the remainder of the incorrect one. Result.