Lebara Mobile (UK) Reviews

He was great very fast and efficient was able to sort the problem in no time !!

Siyona was absolutely brilliant to support me and wife when we were looking to upgrade our current SIM plan. She was really patient and friendly, really appreciate it

The support person was friendly and helpful. My issue was resolved professionally.

I forget to cancel my auto renew for the following month. I contacted their CS, the response is fast. Siddhant is very helpful and understands my request. He arranged refund to me quickly. I will continue to use their services.

Siddhant Vardha assisted with solving my concerns

I tried to buy a new plan for 30GB's starting at £1.99 for the 1st 3 months. But when I changed my old number back on to the sim. It altered plan by cancelling it! So I couldn't call anyone.

Siddhant Vardha is a nice staff with solving issue quickly.

Kaushik Pantula was of great help with answering my questions. He service as an agent was polite and friendly. It’s encouraging engaging these kind of Customers service agent

Very helpful and professional service.tx

Just like to say thank you for Mr Kaushik Pantula grant me with extra 5GB data as I am just running out, with my plan. I have upgrade my plan thanks for advise me. Wish you and your team a wonderful day. Jan

No eSIM, strange that all operators has launched their eSIM service long back but Lebara is still in Q3 2025, Needs lots of technical improvements and updates. The Mobile calls and Data is fantastic. Thanks,

Two and a half years after giving Lebara UK a 5 star review, I have to change to 1 star. Over three months ago, the signal for mobile internet and calls disappeared in my local town centre. Most other places are fine. Unfortunately it is in the town centre I need the internet to check bus times, and shop. At first it was just weekends, now it is every day. I can't take it up with Vodafone because I pay Lebara, so I asked Lebara to contact Vodafone. After nearly a month, Lebara asked if it was still a problem. Then they asked me to take Speed Net readings, which proved my point. But on submitting these, Lebara says there is no problem and it must be my handset. Rubbish.

Excellent - patient and clear

Trunay Rajguru was very quick and helpful to assist. Best wishes and regards.

Great service!!! Thank you so much!

I am wondering how many more bad reviews I will have to leave before Lebara get their act together? I received a call today at 13:22, but as I was driving the operative asked what time he could call back and I said 16:30 as I wouldn't be available until then. I accessed my phone at 16:25 and waited for the promised call and I waited and waited and waited ..... It is now 17:53 so I don't expect the call will materialise 😡. If this is a measure of their competence then they are doomed for failure because they obviously can't tell the time or they are ringing from another continent. Message for Lebara Send a SIM card that actually works because I am getting really annoyed with the lack of professionalism displayed by this company! You have my email address so use it as it is available 24/7 .... but don't expect me to hang around waiting for a call which never materialises

The Coustmer Help Line Woman Was Very Helpful

Was assisted by Nagmukesh today who was extremely helpful and swift in resolving my matter. Nagmukesh Was polite and and a pleasure to deal with, thank you.