Lebara Mobile (UK) Reviews

Great costume service

Akshay helped me solve my query in less minutes. Good customer service.

Answered the phone quick answers for questions all good

Excellent service.

Thank you mr Vivek Biswas for resolving the issue I really appreciate your good service.

He was so helpful and patient and answered all my questions. Great service. Thank you.

Very quick resolution by Ankit

The operator Huzaifa

Its was amazing service in 2 minutes he resolved my problems Thanks Anurag Tripathi

I called I had a problem how to link my two mobiles in one email which was solved very quickly and I am very pleased Thank you

Aniket you a star at Lebara thank you for solving the issue so beautifully.

Selvaraj, Lebara agent, was very helpful in solving my issue. He is knowledgeable and quick to response.

Long story short I had a port in issue. My service was terminated on 11/07/25 (this includes my old service provides and Lebara) and reinstated by Lebara on 14/07/25. During this time I had no updates at all (promised) without chasing. When chased I was given another 24hr timeframe every time. My main issue was - During 4 days I was unable to login to multiple online services with 2FA enabled tied to the number and as I am actively looking for work and have my number on my CV I dont know how many potential employers tried to contact me or who they were due to no service. I understand that majority of the downtime was on a weekend, but they had no one available at tech dept to sort this issue on SAT-SUN at all. This was confirmed by their agent. Basically saying on Monday that they have a backlog of issues due to non-working weekend. My advice to whoever is switching networks is - Do Not Choose Friday as your switch date. Should anything go wrong you will not be able to get hold of anyone capable enough of sorting an issue on a weekend.

Was having trouble changing my plan online. Contacted the chat were I was assisted by Selvaraj. Not only was the whole process made simple but I got a better deal than I'd been looking at. Fantastic service and I'd recommend Lebara to anybody.

It was outstanding support from name (SHUBHAM SURYAWANSHI