8 months ago
I just contacted the customer service of Lebera. Ashish took my issue and he will processed my refund. He is so nice.
8 months ago
Thank you Jay help me out to answer my question. He is very kind and helpful. Not much waiting time.
8 months ago
Rujata was really helpful on a chat this evening. He understood my problem and was able to fix it.
Darshan was very patient with me. I thought I would be charged when in Indonesia using my phone outside of WiFi. He explained I won’t be as my phone won’t work out there unless I buy an add on.
He was so kind to me and polite
Thank you. Yogiraj was very knowledgeable, very patient and very helpful. He resolved my problem quickly.
Akshansh finally sorted out the problem I had trying to log in. I spent an hour yesterday trying to log in to no avail. The whole process has been extremely frustrating. Alshansh was VERY helpful
Can’t set a spend cap and charge £93/GB abroad!
this Mr. SHUBHAM SURYAWANSHI helped me quickly and I didn't have to do anything
I had lost my sim and Selvaraj Made it a very easy and swift process. Appreciate the great job
Lebara agent Pushkar helped resolve my data problem. I am currently in Hungary and my 50GB was cut off once I used the max 30GB. I had to purchase another 30GB to stay connected. Pushkar patiently explained the 30GB limit in the EU and helped refund the extra £10 I paid for an extra 30GB. I appreciate all the great help that Pushkar provided.
I contacted Lebara with an inquiry. Nagmukesh was so incredibly helpful and patient. He helped literally within minutes! Just fantastic support!
Lebara offer simple, no hassle plans at competitive prices. Whenever I have had to call customer services, they have always been very helpful and respectful towards me.
He was helpful!!
Excellent service from Selvaraj when using chat. I had two issues that were resolved very quickly with costs incurred also refunded. A very quick and efficient chat, thank you.
Pushkar was outstanding and resolved my issue within minutes. I couldn’t have asked for better support—truly fantastic customer service.
I was satisfied by the help the customer service agent offered
Have been using this company for while and it's cheap and never fails me, highly recommend. Also very quick and useful customer support, I spoke with Siddhant Vardha today and he was quick and helpful.
GREAT HUBHAM SURYAWANSHI ！！！
Raunak was been very kind and helpful. She managed to solve my issues, good customer service
Selvaraj's support was invaluable, he was so patient and helped me to work through my issue despite my stress. He stayed on the line for 45 minutes until everything got sorted and responded helpfully in a timely manner. Many thanks Selvaraj!
Shruti Nikhare was very helpful and sorted- out my problem.
The person I spoke with (Shashank) he was very helpful and understood my predicament. He sorted it out for me very quickly. He was very professional in handling my issue.
Based on analysis of 36 reviews rated 1-2 stars for Lebara Mobile (UK)
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
“After a very frustrating call with support, I was given a monthly account”
“Two and a half years after giving Lebara UK a 5 star review, I have to change to 1 star”
“I'm in France bued 3GB spend money didn't haven't internet with rouming”
“The most awful company in the uk totally useless”
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Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of its customer service representatives. Reviewers frequently highlight the excellent support they receive, noting specific agents like Anurag Tripathi and Darshan for their outstanding assistance in resolving issues and providing better mobile plans. The service is described as smooth and polite, contributing to a generally favorable experience. However, some customers express frustration with roaming services, particularly when traveling abroad, citing issues with internet connectivity and a lack of effective support in these situations. Despite these complaints, the majority of users appreciate the overall service quality and responsiveness. Overall, Lebara Mobile is viewed positively, with a strong emphasis on customer service excellence.
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