Kooth Digital Health Reviews

I sent someone a message and they responded the next day, asking for more specific details, i messaged them back opening up about my problems 7 days ago and i have no response at all. I'm really disappointed, schools across the UK are recommending this website to get support but the person i spoke to didnt even message me back. Not to mention the wait times for a live chat are really long. I'm just disappointed.

It was a really clear webinar setting out how Kooth can support my students during the six weeks' holiday.

Based on my experience, Qwell has had a negative impact on my mental health. I found the service to be judgmental, dismissive, and at times degrading, particularly in how my mental health concerns were handled. In my interactions, staff frequently relied on large, copy-pasted responses that felt impersonal and not tailored to my individual situation. I also encountered what I felt was unprofessional conduct, where concerns were deflected or minimised rather than properly addressed. From my perspective, the service lacked accountability and left me feeling more distressed after seeking support. This experience made me feel more vulnerable, rather than supported. I would advise others to approach Qwell with caution. If you are looking for personalised, compassionate mental health support, this may not be the right service for you. In my view, Qwell presents itself as a mental health resource, but in practice, it did not provide the care or understanding necessary for this.

I sent a message explaining that I’ve tried other avenues of support such as 111 etc but they didn’t answer and also how difficult it is for me as a neurodivergent person to make phone calls. I got a message back telling me to call 111 or other helplines …

Right, so basically the website’s alright but the chat queue omfg it’s soooooo long. First, it said they were offline but I was within their working hours then I waited like an hour (probably more) and once again they went offline and no councillors were available. This is not good at all. I know my situation isn’t that severe but I’d still like someone to talk to so I use Kooth and Childline but if someone was being abused or something they would have to suffer for a long time. Also I recommend childline than Kooth but Kooth can improve, I think.

The Kooth staff are great and support you massively. Having a great service like this where you can anonymously share your experiences with others, and listen to other’s experiences reinforces that you are not alone in this or anything. For a free service, the Kooth team and the website itself was a massive help for my mental health and helped me take big steps and recover. There is always someone you can speak to on Kooth whether in a forum or on live chats which helps in current situations. There are also articles and forums about many topics and they aren’t always sad. Kooth has great recourses including their podcast which I love, activities and more. Even on good days, I visit Kooth because I love the community so much. Thank you, Kooth. :)

I never seemed to get anywhere with the chat queues as the wait times were huge, I added a comment in my journal which caught attention of one of the staff, they were lovely and message me saying the could see how important and necessary support was and instead of the chat queue they were going to ensure somebody reached out to me to discuss what I meant by my comment further (which they suggested not me) , this is not the first bad experience with Kooth but I thought I’d try and long story short it’s been a week and still no message of anybody extremely disappointing yet again. I get there busy and there is so many people to get through but this is extremely disappointing. I have now been fully put off using the site.

awful condescending counsellor which has discouraged me from using the site for a while. feel as though I was being dismissed and the counsellor lacked empathy and concern.

Natasha C ran a virtual assembly for 40 tutor groups today (over 900 students) about Kooth. I have had nothing but positive feedback from a number of staff and students about the session - how informative and well delivered it was. Staff were particularly happy with the delivery being focused on the service benefits.

Shelly ran a Kooth assembly for our school. It was informative, engaging and gave the children lots of important information. Shelly provided additional information that was requested by the children and did this very promptly so they could share it with parents at the end of the day.,

Kooth ran an assembly for the students at our school. It was really informative and engaging. They followed up with posters, flyers and resources. We would definitely recommend.

I struggle with mental health a lot and Kooth has made me realise that there are many other people out there who are experiencing a similiar thing as me so it really has helped me to understand how i can deal with these emotions .

Kooth provides free mental health support from experts, providing a safe space for many young people in need of support. All of the wonderful Team members help to keep the space safe and welcoming for everybody. The site allows young people to connect in a safe environment, tacking loneliness which is a struggle for a lot of people with mental health or emotional struggles. At the same time there is opportunity for a 1 to 1 chat with a counsellor, as a one off or on more regular basis. This means sessions are personalised to the individual.

I want to give a huge shout out to Lesley. I have worked with Lesley for the past 3 months. And she's been very patient, calm and understanding with what we would discuss in the sessions. I had 12 sessions with Lesley, and I know some of the sessions were not easy because of my struggles but Lesley always did her best. Thank you Lesley : )

We introduce Kooth to our Year 7 students each year and this is done through a Google Meet with one of the Kooth team. The team are so skilled at explaining the service to the students and able to answer their questions with care. This year we have also had a virtual coffee morning event where Kooth explained the service to families. We are very grateful for the support that Kooth provides to our students and look forward to continuing to work with them.

I made a kooth account a year ago and i wanted to login to it i put my login details in and it didn't i tried everything and it still didn't let me in and i had to make an new account and making a new account is an absolutely pain in the butt they say it's ''anonymous'' yeah right. They asked for my Gender my location and my minority that's not anonymous so they should just stop lying if you want people to come to your service have professionals but not lie about it. Awful site do not recommend could give 0 star if I could.

Virtual assembly presented to approx 340 students in year 10 and 11. The information given was useful but nothing that the students didn't already know. Now that the students have had the assembly we will be signposting students to Kooth to help with the mental health and wellbeing.

Horrible Service!!I used to post but now I only use the Journal feature and I don't bother talking to the kooth 'professionals'. I appreciate their commitment to kooth.. but most kooth 'professionals' I talked to were very underwhelming. They sound like those GPs who dismiss your pain unless it's extremely severe. So much for a mental healthcare site. And plus these kooth professionals talk like robots/ai even ai does a better job at consoling than these people! And the chat queues are long af and very disappointing. I sent the people message and they respond with some articles like it helps

I spoke to Leo who was so so nice, we did a live chat and they were very helpful and even after the chat they’ve been so lovely in the message’s section and I feel so safe talking to them

A few months ago i suffers 3 bereavements 2 were family and 1 my best friend. through my school i was directed towards the company Kooth, through there’s support and guidance they helped me significantly by reducing the independence of dealing with the situation by myself. i’m diagnosed with depression and Cyclothymia disorder. i used to often feel insecure and insignificant that was before i found my safe space with Kooth, i have a lot to thank them for and highly recommend to those who struggle in silence and even those who are willingly out about there struggles. today i ran into corrina and we had a wonderful conversation i couldn’t feel anymore myself and safe around her. thank you for your support.