Kloudy Jewelry Reviews

Their customer support is excellent and they’re very nice people too! The watch dial of the watch I ordered, was a little bit crooked though. I wanted to return my items and they offered me to keep them and get a discount for them. I still sent them back but they didn’t arrive because the postman was somehow not able to deliver it, then I got a full refund on the items and was told to keep my order in case it comes back. I wish them the best and a ton of success for the future!

Achtung! Es handelt sich um eine schlechte Qualität und es kam defekt. Ich habe bereits ca. 49 € ausgegeben und Reklamation beantragt (Paypal), aber man muss die Ware nach England zurück senden und die Versandkosten ca. 17€ mit DHL (die Versicherung) selbst zahlen und und. Man kann das Produkt im Aliexpress für ca. 7,99€ bestellen! Ich wusste es vorher nicht! England gehört nicht zu EU, wenn man etwas kauft, muss man viele Informationen auchten. Vorsichtig, wenn ihr hier etwas kauft! Es ist nur nicht Wert und kostet noch eure Zeit und Ressourcen! Ich habe mit diesem Unternehmen seit ca. 2 Woche Stress und kann nur sagen, Mein 49€ könnt Kloudy J behalten und sieht zu ihr bekommt schon ausgezahlt, entweder diese Leben oder Nächte!

Their business is a scam. I ordered a watch and bracelet for over £50 in may, and now a month later I still haven’t received my order. It’s safe to say that they clearly do not care about informing their customers about their shipping, since you can even track the order. I’ve tried to reach out on Instagram but it their account is disabled coincidentally. I do not recommend this brand, their prices are so overpriced for the service.

I bought a bundle of 5 items. Not only did it arrive late, but 3/5 items were faulty to the point of being unusable. At first, I was offered replacements OR a 25% refund OR return at my expense. Return shipping to the UK is expensive yall, don't underestimate it. These options are insulting because I didn't want the jewelry at all seeing their condition. They shouldn't force me to keep or pay for an order that arrived like that. But, in none of their proposed options could I simply return and get a full refund for a botched order. After a series of 13 emails, the most they could offer is a 60% refund. So ultimately, I was forced to pay for 40% of an order of their bad jewelry. It's also ironic that they don't accept partial returns for bundle orders, yet they will only give partial refunds for a bundle order that's faulty... I received hilarious passive aggressive responses from Anne at times. "...We also recognize that everyone has different standards, and we respect that" is one example. I ordered here because my sister did and got lucky with her jewelry. Some pieces are nice, but the problem is when it's not, they won't fully take accountability. So after seeing the way they treated me for THEIR mistake as a seller, neither of us nor anyone we know will be ordering there again. Stay Away!!!

It doesn't keep its promises, the color of the watch has started to fade and my hand has turned green from it. I tried to write a review and they blocked me from the website.

The best customer service from Danica! She has been with me with all the issues with my order, she always kept me updated about everything, the replies were so fast and not just an automated response, thank you again Kloudy! I love my watches ❤️❤️❤️

Ich habe extra auf Trustpilot geguckt und gesehen, dass ein Kunde schon gesagt hatte die Uhren und Produkte seien einfach von Shein. Kloudy hat darunter geantwortet, dass das eben nicht der Fall wäre. Dann dachte ich, dass die Firma ja nicht so offensichtlich lügen würde… Tja, ich habe dann nach „Grealy“ geguckt, also der Name der auf dem Ziffernblatt selber steht und siehe da, die gleichen Uhren gibt es auf Shein für 9€. Also Dropshipping an sich ist eine Sache, aber seinen Kunden offen ins Gesicht zu lügen grenzt leider wirklich an Betrug! Und man wartet auch noch trotzdem fast 4 Wochen auf die Uhr.

Item arrived, just keep in mind. The delivery stated delivered before it was actually delivered, but give it a day or two and it should arrive….

Absolutely never again. I am beyond frustrated with Kloudy Jewelry. I placed a big order on May 9, 2025 specifically for a trip I have on June 4—thinking I had more than enough time. Wrong. The order was split into two shipments. The Vienna watch shipped quickly and arrived a few days ago. But the rest of my order? It wasn’t even shipped out until May 24—over TWO WEEKS later. That is absolutely ridiculous. At this point, it looks like I won’t get my jewelry in time for my trip, and I’m honestly furious. Let’s move on to the Vienna watch. Yes, it’s beautiful. But beauty doesn’t mean anything when the product is poorly executed. It came with a tool to remove links for sizing—but no instructions whatsoever. It took me two whole days just to figure out how to adjust it, and even then, pieces of the watch broke during the process. Now I have to take it to a watch repair shop just to get it fixed and properly sized. How are you going to sell luxury-style jewelry and not even include basic guidance on how to wear it? Make it make sense. This is the first—and last—time I’ll ever order from Kloudy. You don’t take nearly a month to deliver jewelry and call it acceptable. You don’t send specific pieces with zero help and expect customers to figure it out on their own. You don’t waste people’s time, money, and trust like this. From now on, I’m sticking with Nevaeh Jewelry. Their delivery takes one to two weeks—max. Their quality speaks for itself. And I never have to go through this kind of mess. Kloudy, get it together. This was a complete disappointment.

I placed an order for my daughter’s birthday in May 2nd. It was a personalized necklace. On May 16th I received an email saying that the order was out for delivery, then I got nothing delivered. Please note, they have no phone number to call, you have to send an email and they reply a day or two later. I sent an email to request for an update. They said the order was in transit. A week later, because I didn’t get that order I sent another email. They said the order is being remade because it didn’t pass quality control. I requested to cancel, at first they said okay, then they said they are unable to cancel the order so they offered 25% back to my card. But since then, the order is still not shipped. In couple of days it will be a month since I placed the order while they said it takes 2 weeks for customized order. My daughter’s birthday passed, I still have nothing, I don’t even know when they will ship that damn necklace, they refused to cancel my order too. Please if you want to order it for a special occasion, don’t!!!! If you want to order just for you don’t! I wish they had zero star.

Their customer service is amazing. I have question regarding my shipments & they help me along the way. I appreciate their awesome customer services & their kindness & they are very prompt at responding. Quality of the bracelet & necklace I got is really good.

Just received my order and all the pieces look beautiful. I purchased the three layer chocker necklace and the Layard stylish necklace set. Both of these I cannot wear as they are too small for my neck. The paperclip and pearl necklace just fit, but look like they just fit my neck. Very Disappointed with the size. The three layered ring is adjustable and will of course fit. I will be trying to exchange the necklaces for earrings and will let you know how that goes.

CRAP JEWELRY. Super cheap looking in person and if you want to return have to ship to UK which cost more than the cheap jewelry

Jewelry turned out to look just as the photos show, quality is amazing! Customer service was 10/10. Paula was exceptional with helping me with a stolen order. Definitely will re order and recommend.

Great! All looks good. Items arrived as described. Great customer service - thank you Anne for adjusting my order and such a quick response! Love it.

Too bad - alsmost scam-level quality. Don't believe the webpage and those item photos. You will receive just rubbish. You also should pay full cost for return them to UK. Worst experience ever through my e-commerce life.

Love their jewellery pieces ❤️ So many designs to choose from. Whenever I wear my pieces I always get compliment and they look very expensive for such affordable prices and they do good deals too. I love that the pieces are waterproof meaning they will last you a long time. Customer services is brilliant. I had a small issue with one of my pieces and Paula at customer service has gone above and beyond to sort it out for me. Very grateful and looking forward to build up jewellery collection with this company. Thank you soo much. Happy customer 💫

They use Needletail Logistics as their delivery company in Sydney, Australia. Multiple 0-1 star reviews for this company - my item arrived in Australia on 10/12/2024 and has been out for delivery for multiple days. Kloudy unable to assist other than provide my tracking number which I already have access to. SCAM. Unable to comment on actual jewelry and quality of such as the items have not been received. Buyer beware based off the delivery company Kloudy uses.

I ordered a 7 pieces box a bit over a month ago. It was my first order and I was already nervous if this will be a scam or not. I must say I am extremely disappointed. One ring (the minimalist waterdrop ring) tarnished already and it has been only a month. The earnings (double hoops earnings) are very heavy and impossible to wear for a longer time. Also, the free mystery item (I couldn’t even find it on the website) is the most cheap plastic looking yellow thing I have ever seen. Probably the best thing about the order is the jewellery box. I am very disappointed, as I thought I might have found “elegant and durable jewellery that doesn’t break the bank”, sadly that is not true at all.

De juwelen zijn heel mooi, de levering verliep vlot. De juwelen komen in een fijn boxje. Ik was aanvankelijk heel content. Er waren ringen die ik graag wou wisselen omdat die toch te groot uitvielen voor mijn hand. Ik kreeg direct heel vriendelijke respons van de behulpzame klantendienst echter duurde het even voor ik het juiste adres door kreeg en de juiste papieren voor de retour. ( aantal mails door en weer) Daardoor is mijn retour vertraagd ik hoop dat ze daar begrip voor gaan hebben. De klantendienst bleef op elk moment zeer behulpzaam en sympathiek dus ik heb goede hoop. Jammer genoeg zijn er deze week een armbandje en ketting op dezelfde plaats gebroken ( ik denk dat ik ze nu een drie tal maanden heb, en ik ben er steeds goed voor gezorgd en voorzichtig mee omgesprongen, en niet mee gesport ofzo). Ik verschiet er toch van dat zowel de ketting en de armband zo snel en op de zelfde plaatsen ongeveer kapot zijn en vraag mij af hoe dit komt. Ik dus wel best teleurgesteld. Ik hoop dat de klantendienst me even sympathiek verder zal helpen om een oplossing te vinden want dit is voor beiden niet fijn. Voor dit bedrag hoop ik dat ik de kapotte juwelen zal mogen wisselen. Dus tot nu toe: vriendelijke klantendienst, mooie juwelen maar sommige ook broos. Ik hoop dat de klantendienst een goed voorstel doet dan zal mijn review ondanks de problemen toch positief zijn.