Kits

Amazing customer service thank you so much!

Tommy was great

I had an excellent experience with their support team! They resolved my issues quickly and went above and beyond to ensure I was satisfied. I’m truly grateful for their assistance and will definitely be ordering from them again in the future. Highly recommend!

woww nice amazing

Customer Setvice is so far the most excellent one I ever dealt with. The staffs are really polite and knowledgeable. They are very well trained in dealing and solving the problem to satiafy the customers and gives back the value of money and time spent. Keep up the good work guys. You are all excellent!

I need to share my spectacular experience with Kits. I am a retired 60 year old that requires bifocal glasses every day. Since I have no insurance coverage, I always dread the cost to upgrade my glasses but recognize the importance of having crisp clear vision. At the end of April this year my prescription had changed so I decided to go with Kits. Every step of the entire encounter was exceptional. Their website Kits.ca is very friendly and informative. When I called to ensure I completed my order correctly a helpful REAL person answered the phone and assisted me. When my glasses arrived in less than a week (at well under ⅓ of the cost I have been paying from my Optometrist) I was thrilled. The enhanced progressive bifocals exceeded my expections. I was so happy I immediatly ordered another pair exactly the same but this time polarized for sunny days outside... they arrived in 4 days! Recently I noticed my prescription had changed again, when I called, another live person answered the phone, this time it was Chris. As usual, he was extremely helpful, and told me to get my updated prescription and call back and ask for him specifically so I would not have to start all over again. I did this today and Chris took care of me with a level of care and professionalism I simply do not experience anywhere else. Not only did Chris replace both pairs of glasses, he did this at NO COST to me!!! I was blown away with this fabulous level of Customer Service. People like Chris, and Kits have changed my entire expection on purchasing new eyewhere. I am spreading the word to everyone I know and immediately went out and purchased 1000 shares of their Company. Colin Mackenzie Musselman's Lake Ontario Canada

Each and every time I order or re-order it’s just seamless. Great customer service. Fast delivery. Real people on the phone!!

Quick, efficient reorder under special circumstances was very much appreciated. Diana kindly tacked on a discount and upgraded shipping speed to allow rapid arrival.

AMAZING AS ALWAYS, I am so happy with my glass, best quality and style. Thanks.

I made a mistake in my initial order and contacted customer service before the package was sent out. They revised it and sent both pairs by accident or whatever, and neither ended up fitting me (though the quality is good -- better fit and finish than Zenni). Contacted them again and they -- Francis, specifically -- were super nice and quick to respond. Just waiting for the refund to go through, but I'd definitely order from them again.

Great customer service and fast delivery

Third time ordering from Kits and the customer service did not disappoint! I've ordered from them twice in the past. Ones with four a pair of glasses and the other was for contact lenses. Both were fantastic, fast arrival and great quality and condition. My third order with them is for my second pair of glasses and they arrived thicker than my first pair (same prescription and premium lenses setting). Customer service helped resolved this issue in under 3 minutes. Just wow!

second time using KITS and honestly for the price, the options are fire. I did have a moment when my current pairs lenses popped out and wouldn't go back in and they sent out a new pair no questions asked other than a pic of proof. if your looking to spend a small amount on a bunch of frames instead of spending hundreds on one pair, KITS is def the place to go to.

I am a new customer to Kits. I’ve dealt with three orders since the beginning of August, 2024 (for myself and two children), and so far I must say Kits has provided the best customer service I’ve probably ever experienced, truly. I can’t express how satisfying it is to deal with a human when I call customer service. Ordering on line was pretty straight forward, even for a guy like me, but the true beauty was realized when I called to inquire about: 1. My specs that I believe have a manufacturing flaw; 2. Multiple glasses that didn’t meet our style and fit satisfaction. I was treated respectfully with no questions asked on all accounts. Specifically, today I was on the call with Chris (Washington State) for quite some time. He presented in a way that demonstrated genuine customer care, engagement, and pride for the service he was delivering. Overall, I can’t say enough good things about my experience thus far. The only reason I didn’t give a 5-star rating is because I haven’t had time to experience long-term product quality - time will tell. 5-star customer service rating though!

Order came quicker than I expected! The glasses were beautiful and the quality was amazing. I did have issues with one of the pairs I ordered but their customer service was incredible. Will be looking forward to ordering more pairs and I tell all my glasses wearing friends and coworkers about KITS! Thank you!

It was a great experience ordering; the glasses are super lovely. The customer service was fast and efficient. I would repurchase it.

Cute frames, easy website to navigate. Accidentally entered in my daughter’s prescription instead of my own and customer service was able to help me quickly correct my mistake. My replacement pair is already on its way. I’m so pleased with the customer service. Would 100% recommend.

Love the glasses, great quality and super cheap. Great deals ! Amazing customer services by Clark. He was really so sweet and professional that I am glad to mention it.

I had an excellent service with Francis !! He listened to me attentively and helped me out and fixed the problem quickly without any hassle. He was very polite and kind to communicate with. I will definitely order again from KITS.

Best customer service, minimum wait time and the customer service rep Francis knew exactly what I am asking for and could see all my account details right way. All my family and friends shop with kit.ca.