Kits
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I am a new customer to Kits
I am a new customer to Kits. I’ve dealt with three orders since the beginning of August, 2024 (for myself and two children), and so far I must say Kits has provided the best customer service I’ve probably ever experienced, truly. I can’t express how satisfying it is to deal with a human when I call customer service. Ordering on line was pretty straight forward, even for a guy like me, but the true beauty was realized when I called to inquire about: 1. My specs that I believe have a manufacturing flaw; 2. Multiple glasses that didn’t meet our style and fit satisfaction. I was treated respectfully with no questions asked on all accounts. Specifically, today I was on the call with Chris (Washington State) for quite some time. He presented in a way that demonstrated genuine customer care, engagement, and pride for the service he was delivering. Overall, I can’t say enough good things about my experience thus far. The only reason I didn’t give a 5-star rating is because I haven’t had time to experience long-term product quality - time will tell. 5-star customer service rating though!