Kits

Tres bonne et belle lunettes

My glasses were the perfect prescriptions cames slower than i thought but i give them 5 stars for the quality of my glasses thanks definitely goin to stick with kits

Scam! Don’t order from them. It’s been weeks since I placed an order, I’ve reached out way too many times! After the last conversation, they blocked me from social media platforms and even emails! Don’t not order from them!!!

I've been ordering through KITS for the past few years as Zenni, while slightly cheaper, messes up my order quite often and customer service is hard to contact. I just accidentally added the wrong RX to my contact lens order (the doctor at Costco forgot to update the new lens brand) and they were able to fix my order within 15 minutes (including the short wait time on the phone for the service agent) of me updating my prescription and the lady gave me a small discount and a coupon for my next eye glass order...I didn't even need any of that, I just desperately needed new contacts before my trip to CA in 2 weeks. The company is great and they're responsive and fix mistakes. I've recommended them to all of my colleagues. As for eye glasses, I've noticed that my glasses fit better and they feel like better quality (I work in a lab and some of the cleaning agents wreck havoc on my frames if I touch them) and they last longer.

Great I got my glasses in 24 hours thx kits team

First of all, how do they do this so quick? My order arrived so fast I was literally in awe. And these are prescription progressive lenses. The quality is fabulous on both pairs I ordered and they were less than 1/2 of what I have paid for my other progressive lenses. I will be ordering again!

Love the price and the selection. Having progressives work properly was a bit tricky though. Mine aren't quite correct.

So I started purchasing from Kits about 2 years ago when they were just coming around. All of the glasses I have from them are amazing quality and fit perfectly. Honestly, they fit better than any other company I’ve purchased from (which is a lot!!) My favorite pair of glasses(obviously from kits!) went missing back in September! I recently found them so you can imagine my joy! After about a week of wearing them they break ;( It sounds crazy but I was in tears it was just so much of an emotional roller coaster. I took a leap of faith and emailed Kits about the situation because repurchasing just couldn’t be an option for me. They were so kind and I’m pretty sure what I paid still would’ve been less if I (could even) got them fixed. Just wanted to come on and show some love to this wonderful company that I bought my ever first pair of eye glasses from and decided to show me kindness right back. I hope you know how much this act of kindness/understanding really made my entire day!!!Thank you so much for caring Kits glasses you’re my #1!!

I have needed glasses/contacts for 50 years and used many optical stores and on- line options for purchasing them. By far, KITS has been the most amazing company to deal with- products are very high quality, they’ve sent a replacement for a pair I ordered and didn’t like, no cost to me - and go above and beyond to make sure customers are pleased with their purchase. I highly recommend this company- try them - you will NOT be disappointed! I will now be ordering all my glasses from KITS!!!

This is the only place on the internet that truly sales their products for the listed price. From now on I will never look anywhere else thx💯💯 Grady C Georgia

Edited after Kit's reply: While they are working to fix the glitch that resulted in the wrong size being sent, they never addressed the fact that I only received my refund after months of waiting and finally complaining. So I still would NOT really recommend. I have a super-high Rx, and my size 50 frames broke. Other online frame supplier sent wrong size -- 48s because they ran out of 50s and were too greedy to be honest about inability to fulfill my order. So we went to Kits. My husband double, triple checked the order at every stage (except the last), confirming "size 50" to me over and over as I was too blind to order them myself. But apparently, at the last step when it asks for frame color, the website *automatically* changes your requested size if that color-size combo isn't in stock. It doesn't say, "we don't have 50s in blue" -- it just changes the 50 to 48 in blue. So I got a SECOND pair of unusable 48s. Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits?!), and he personally oversaw the expedited shipping of a THIRD pair, finally size 50. His service was 5 stars. Unfortunately, while I could send the 48s back for a refund, I still had to pay for the 50s: At this point, I was out the cost of THREE frames. Other seller's only redemption was that they gave me a prompt refund on pair #1, and the Kits 50s finally arrived. TWO MONTHS later I followed up with Kits: "hey, where's the refund for the 48s?" They sent me an invoice that was barely readable (formatting overlapped text) with a generic email that implied, "as we said before," making me think it had been applied to my credit card but I had missed it. But when I looked closer, I realized they didn't give me the refund when the 48s were returned (mid-April), only when I asked about it mid-June. In summary: their website has a very high likelihood of botching your order, the human tech support are wonderful and compassionate human beings (only reason Kits didn't get a 1-star review), and their refund procedure is to NOT give you your money back until you complain.

I have been purchasing contact lenses from Kits for ten years. I have a complicated prescription and they have always delivered perfect lenses and in the time frame promised. I had a problem with my R eye prescription on a previous order. Kits rectified the problem and replaced the box of lenses at no charge to me. I will continue to order from them In perpetuity.

Great Customer Service. My initial pair of glasses were made incorrectly. Kits staff accepted the mistake was on there part and not only covered the additional cost but conveniently send me the glasses within a couple days with the right prescription. The service was about taking care of the customers, understanding the urgency and ensuring satisfaction.

There customer service is best. Highly recommended. I am an old customer and I always found them helping me out in any situation.

I would like to retract my previous review and say that the service and quality of glasses received have been outstanding.

I just ordered my contacts and they replied promptly to any concerns I had Great customer service and very reliable Thank you so much !!

What can I tell? Everyhting excellent!

I have been purchasing Dailies Total One contacts for well over a decade, and I decided to give the Kits Daily 90 pack a try. They are about half the price but the same in terms of quality. The feel of the lenses in my eyes is so comfortable that I forget that sometimes I am wearing contacts. In the future, I will only be purchasing the Kits-branded contact lenses as I am so impressed with the quality and feel.

I ordered contacts from KITS and they arrived so fast & were extremely well priced. I then ordered a pair of prescription sunglasses. Upon arrival, they did not fit properly. I reached out to their customer service and was quickly and generously offered a new pair. While the second pair also didn't fit, I contacted them once again and was given a full refund. Having dealt with a canadian competitor in the past who refused to return my money for an error on THEIR end, this was absolutely refreshing and will HIGHLY recommend KITS to all family and friends!

This was my first time ordering glasses online and I was very nervous about it. I had made a mistake when filling out information on my order, but Kits customer support was incredibly helpful and fast with their responses (Thank you Chad and Ted)! I was able to reorder again with the right information. I'm currently wearing my new glasses and feeling incredibly happy with them. The delivery was quick. I love the selection of glasses styles that they have. I will definitely recommend Kits to friends and family.