Kits

The customer service I received on my call back was top notch. Agent help answer my questions and resolved the issue in replacing my broken frames. I didn’t even realize there was a warranty I call to see if they shipped to my area due to the Canada post strike. I will continue to order my contacts and frames for here in the future.

Excellent customer service experience with Kits and James for helping me out with my orders. Happy Holidays to the Kits family. 🌲☃️🕶

Amazing customer service!!

My entire overall experience from placing orders to the customer service department has been exceptional and well above expectations. The website is easy to navigate making it very user friendly. The try-on feature is a great bonus that helped me narrow down the frames that worked best for me. With having questions about ordering, the outstanding customer service I received is one of the top reasons I will continue to be a repeat buyer and very much appreciated. My glasses arrived packaged very well in just a few days. And they were perfect! Thank you everyone at Kits.com for making it great! I highly recommend and will definitely be back!

I ordered three pairs of glasses and two boxes of contacts. I was told they would be shipped within 1-2 business days and that 80% of their orders are completed within 24 hours. They also say they will notify you if your order is taking longer than 3 business days to ship. I received no such notice. It has been 8 business days since I placed my order and I still have nothing. I will NEVER order contacts from them again. I receive my contact lens within 24-48 hours with Clearly and I have never had to wait this long for glasses either. My current lens are a trial from my eye dr and I am dying to take them out as they are torics and are not working with my vision… but alas… I have no other lens to replace them with. Don’t bother with Kits. They have what I assume are bought reviews because so far this company is garbage. Their current BBB grade is F (for a reason).

M experience with Kits has been amazing. When I ordered my glasses I gave some incorrect information. (Completey my fault). They went above and beyond to replace all 4 pair. I will definitely be ordering from here again.

Service from Derek was exceptional He went above and beyond to solve my problem about the prescription One of the best customer service example i experienced with Kits I highly recommend Kits eye care to everyone whoever is looking for glasses, sunglasses , prescription lenses etc Bravo! keep up the great work team Will order from them again

I have to say your company is just EXCEPTIONAL. I will ALWAYS order from you. This is my second order. Just please make the option in the future to try on the frames first like Warby Parker does.

Great sale price. Glasses arrived quick. Prescription is perfect 🤩.

I have been relying on them for many years for my contact lenses. Excellent customer service.

James was patient, professional and articulate in answering my questions. Thank you for your time.

Francis was the agent that took my call. The whole process to replace my lenses was methodical and very easy with his attention to detail. I have my glasses back already and the entire process was very professional and fast. Thank you to the whole team at Kits!

Everything about this company is great, just ordered three pairs of glasses, and I am very happy. The online shopping is convenient, easy, fun, and accurate. The pricing is great, customer service is pleasant, and the shipping is fast. I am already looking forward to placing my next order.

My order was received today. Thank you Sheila Bray

I had to immediately leave a review for them. I absolutely love the whole experience. From ordering to the quality of glasses I received. And at amazing prices. I have to especially note that the pd calculator they have is incredibly accurate. I double confirmed it when I was gettinh another pair of glasses. Absolutely love this canadian company. Thank you for trying to save us some money.

Francis was an amazing customer representative who helped me out with my order. He was very capable and supported me in exchanging a pair of glasses that were too small for me for another pair that I know will be a better fit. He was very friendly and knowledgable. Thanks Francis!

I’m a first time buyer of Kits (I was a long time buyer at a competing company) and when I had a question I called customer service. I spoke to Amanda who was extremely helpful, very professional and made the whole process a breeze. I would definitely recommend Kits and thank you to Amanda who was so pleasant.

Fantastic customer service. Very helpful and accommodating.

Tommy was able to help me with changing my rx after I ordered it. The old one upload and I needed to correct. He changed it within minutes and corrected my mistake. Super thankful for his help today!

I have placed orders with Kits on three separate occasions and have always been more than pleased with the Glasses that I have received. Today I had a slight issue and had to call customer service for the first time ever. All I can say is WOW, outstanding customer service. I was all geared up to get the usual run around as with other companies and was very surprised that this is not the case with Kits. All was fixed within minutes by a very helpful, friendly and knowledgeable customer service rep. I could not be happier with the service I received. They have earned my loyalty tenfold. Great product, great prices and amazing service!