Excellent customer support
Excellent customer support. Thank you.
3.3
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Kave Home has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Esstisch Nahala und Pouf Neom…
Esstisch Nahala und Pouf Neom getrennt bestellt alles zeitnah und einwandfrei angekommen. Preis ist nicht günstig aber Qualität stimmt. Kann mich null beschweren
#kaveHome #tramposos
#kaveHome, the worst misleading company. 1) they promote high rebates, good luck if you find them 2) Their announced delivery times are totally unreliable. 2 weeks suddenly turns into 10 to 11 weeks. Never KaveHome anymore for me.
Made a big purchase and got a tracking…
Made a big purchase and got a tracking link in spanish which does not include any tracking info. The expected delivery is already days away. When asking the client service they send me a link to follow my order, which leads to page error. The email is not polite and is not signed by anyone. No idea still when to expect big furniture which is kind of important yo know to be able to plan our days. Shop elsewhere!
Company details
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Contact info
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Website
kavehome.com
All reviews
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Showing 91 - 100 of 996 reviews
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Excellent accueil
Excellent accueil, personnel très sympathique et de très bon conseil Magasin agréable , offre interessante de bon rapport qualité prix
Date of experience: May 16, 2025
BU
DO NOT BUY KAVE PRODUCTS! NO REFUND!!!
We purchased a Lenon bed and two small sideboards directly from KAVE Home. We received the bed broken and started a claim. Took 2 weeks to communicate with the after-sales team to replace the bed. Maria is a deceitful woman who lies frequently. The replacement bed was also broken... At this point, I can not blame just KAVE Home because the courier DASCHER is also a terrible company! After receiving a broken bed 2 times already, we want to return the bed and ask for a refund. The story starts here... After 2 months of hearing lies from MARIA (After Sales Team), we are still not able to get our €1275 I never had this kind of experience before. I had to send a bunch of emails and make calls back and forth. Every time, it ended up like we would call you back in 10 minutes, but it never happened. Please do not buy this brand. They have nice things, I agree. But terrible after-sales service. In case you want a return or a refund, it is impossible to get! Spend your time and money on better services!!! Besides our money, we wasted our time and energy last 3 months... I will never buy something from KAVE Home!
Date of experience: May 13, 2025
m
marina
US
I ordered for the first time from Kave…
I ordered for the first time from Kave home...Great products but I decided to sent a few items back as they did not were as i thought. But....than is appeared to me they have a sent back period from only 14 DAYS!!!! This is incredible short!!! Other companies with furniture have 6 weeks, 10 weeks Ikea 1 year...and I think espcially with furniture it needs some time before you can decide. So now I sent an email to ask for some coulance....but NO...14 days is 14 days.... I am really very disappointed and knowing this I will not order at Kave home again. This is to much risk for me as an interio desinger to make a decision so quikly . Really disappointed
Date of experience: May 13, 2025
N
Nico
US
Avevo lasciato una recensione negativa…ma mi devo ricredere
Avevo lasciato una recensione negativa sette giorni fa per avere ricevuto una mail di avvenuta consegna di un ordine in realtà mai arrivato. Fermo restando il disservizio di cui sopra, devo rilevare che il servizio clienti è stato presente spiegandomi che la mail di conferma ordine era stato un errore; e consegnato a distanza di pochi giorni l'ordine regolarmente. Ottimo il servizio "consegna" effettuato da operatori gentili che hanno avvisato via telefono prima di consegnare.
Date of experience: May 13, 2025
EK
Muy bien
Me atendieron con mucha paciencia y amabilidad en la tienda OUTLET de LA TORRE OUTLET de Zaragoza.
Date of experience: May 13, 2025
G
Ghibaudo
US
Ascenseur pour l échafaud
La liste étant trop longue...on va raccourcir et dire que rien c est déroulé normalement....prise de commande, livraison, livreur désagréable, omission de certaines pièces, montage un vrai désastre, la totale. Un mix de titanic et de tour infernale.
Date of experience: May 12, 2025
SH
We loved buying from them
We loved buying from them. The designs are great, the prices are good, and the quality is reasonable. We ordered online and received our items within two weeks.
Date of experience: May 12, 2025
Z
ZK
US
Der Tisch Nealy Nussbaumfurnier mit…
Der Tisch Nealy Nussbaumfurnier mit dunklem Finish sieht überhaupt nicht aus wie auf den Fotos der Tisch ist seeeehr sehr dunkel und Matt dazu hat meine kleine Nichte letztens Klebeband aus versehen auf den Tisch geklebt und dieser war sofort beschädigt also die Beschichtung hat es gleich entfernt und das ist so keine gute Qualität bin leider nicht zufrieden
Date of experience: May 12, 2025
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