Just Travel Cover Reviews

Nothing special to report. I was sold exactly what I had hoped to buy. The salesperson was efficient and pleasant. Thank you.

I find it easy to use the website, it's quicker and the questions is straight forward. Appreciated. Thanks

As an older traveller with the usual increasing accumulation of health issues I was not looking forward to completing a complex questionnaire to obtain travel insurance. Just Travel's website made the task comparatively straight forward and simple and the quotation I received was reasonable.

Staff very helpful and friendly, good knowledge of what we needed, Not.Nothing was a problem, wo.would recommend this company to anyone.

Fantastic service throughout the short call to arrange travel insurance. All of my queries were answered and all options were given before I had to decide on the quality of cover we would need. I can't recommend Just Travel Cover enough.

easy process throughout

Terrible, terrible company. Rang them up to clarify about flight cancellation and not being able to get to cruise departure country. Company told me I was not covered if I were to miss my cruise due to flight cancellation as it was not their problem. (They did not inform me this when I took out the initial policy even though I asked.) They are very quick in taking your money and blase about what is covered until you have handed the money over. I did not find them helpful at all as I wanted to see if there were some additional extra cover I could pay for to cover should this happen. Company was not interested and unsympathatic. I asked about cancelling the policy and was told I would get a part refund as the trip is not till August. When I organised cover with another company who were very accomodating and helpful, I rang Just travel to get my part refund. Surprise, surprise.. they told me I was misinformed and would not get any refund at all. However, they could hold on to the policy for a year from date of purchase which was in June. (I bought the policy to start in August...!!) Again they try to screw you over a couple of months. Would I trust this company... Never again...the sales people just want your money for their commission. Shame on Just Travel... PS they also took my insurance money for the first cruise that was cancelled due to covid and I had to chase them to get the refund.They eventually offered a small refund saying they had reached out to me but it must have gone into spam as I had not responded!! (1hour later) Just received an email from Just Travel offering the original partial refund which I have accepted. My views are still the same though as I have taken out a new insurance policy with a different company and paid 2-3x the price I paid for with Just Travel for peace of mind.. :)

The lady on the phone was lovely, only thing that wasn’t was the price lol nearly £700 because I’m waiting to see specialist for gall stones.

Very easy to understand and a good selection of quotes to choose from. Only downside was that I could only start my annual policy within 30 days. Ideally I wanted it to start in September not July but I wanted it done out of the way so had to accept this

Very helpful.

When I called, the wait was only a few minutes. As I had several medical conditions to declare it took some time to go through all the questions. The person I spoke to was polite, helpful and clear about why everything was needed. All in all it was an easy process. The only negative was that I had previous insurance with Just Travel Cover but the customer service assistant still had to go through all the questions again even though nothing had changed. This could be an improvement for the future.

Just got travel insurance for a cruise for 2023. So glad it was a UK call centre, as I had a lot of questions. The chap I spoke to Paul, was extremely polite and professional and answered all my questions. On top of that, fabulous value for money as I had been quoted a lot more money for less cover. Will definitely use again.

They went out of their way to provide the cover I required and also to resolve an issue I had. Super customer care - friendly and helpful.

Obviously the test of any insurance policy is when you have to claim and thankfully we have not had to. However the "journey so far" has been good. Quickly got through to someone, really helpful, competitive price and seemed good level of cover for the money (opted for Gold). Really good experience so far and very impressed so far. My only perhaps negative comment relates to the medical screening which I found unnecessarily intrusive and disproportionate. There are several "have you ever...." type questions which meant that we were disclosing injuries that happened 25 years ago, yet had cleared up with no ongoing issues. They also wanted to know EVERYTHING that had happened in last 5 years where seen a GP/ had medication/ treatment etc. This seems disproportionate when again all has cleared up/ no on-going issues or further treatment with the GP. It is also not always an easy task to remember absolutely everything in a 5 year period, yet you feel under pressure that if you accidently forgot something it could void the cover. This contrasts with another insurer we use that have 3 simple questions that ask:1)Aware of any reason that the trip could be cancelled? 2) are you travelling against advice of a GP or to get treatment abroad? 3 ) Diagnosed with terminal illness?. This other Insurer takes the view that if you have fully recovered from an injury / illness, with no ongoing issues, particularly in the case when it happened 25 years ago, why do they need to know ?........Just Travel Cover PLEASE NOTE !!

Very efficient, professional and knowledgeable service. Great peace of mind.

First class good price, and the girls are very very helpfull, will always use you. Thank you for our "Discount"

I have used this company for some years and am very satisfied with their service. I particularly like the fact that it is easy to contact them by phone, when they are extremely helpful

Just Travel is a great company to go with they have great people to help you sort your Insurance out and good pricing I have used them before, So I will use them again thank you.

Very helpful customer service.