Just Travel Cover Reviews

Excellent value travel insurance. Website is user friendly and easy to use. All kinds of travel insurance cover. No hidden charges.

I like Just Travel because they are a local company and customers can speak to a member of staff. Everything is explained fully as is any queries I have. Also, all information is sent to me email address where I can read through any relevant points again, in my own time. The Just Travel staff are always very pleasant and polite.

Renewal dealt with efficiently and fairly quickly

I submitted a claim in august 2022 and have still not received a response despite having chased twice and been told it would be looked into. Terrible service, zero point having insurance if you can’t claim when you actually need to. Absolute waste of money and I will not be using again.

Very helpful, and patient with dealing with my travel insurance. Also sending all documents in post thanks again

Great company to deal with,staff very knowledgeable. Excellent prices for travel insurance. Definitely use again.

Using AIG as their underwriters - bad mistake as their service was appalling The cost and cover of travel insurance is important but making a claim more so When holiday had to be cancelled AIG gave dreadful service . NO COMMUNICATION. And huge 7 weeks from passing claim to payout and only because of after many phone calls I went to complaints department. AVOID

Excellent service. Very easy to cover everything you need to.

I have taken out cover through Just Travel before. Selecting travel insurance is rather more difficult in these times, found the website information most helpful in coming to a decision. Inputting health information more straightforward than I recall in the past. Be willing to take time to download and read the information if you proceed, my purchase completed online with prompt email confirmations.

The woman who dealt with my request for a quote was so helpful, explaining all the questions in the health section perfectly, she spoke clearly and was so helpful.

The person on the phone was very helpful and explained everything

Procedure straight forward and uncomplicated

I was looking for a policy that covered what I thought was important and I'm pleased with my level of cover. Quick and easy policy details to read & good price too.

I done an online quote for an annual cover for my wife and l - but l wasnt sure l had included our health details I called the number and l was guided through my application. I had missed the health section which we quickly added and completed by application and purchased the policy. As the saying goes better to be safe not sorry.

Don't bother - our claim is being handled by 'CSA Ltd' who are appalling. The claims platform isn't great and doesn't show you a list of documents you've already uploaded. It doesn't even tell you where the claim is up to. Aside from the initial confirmation I've heard nothing. Tried to ring and couldn't get through. Tried to email and received nothing back. This will probably end up being escalated to the Ombudsman as judging from the other reviews, 'CSA Ltd' are pretty much incompetent. I won't be taking out another policy through Just Travel Cover and I plead others reading this look elsewhere.

I don't have good technical skills for applying online so speaking to a friendly, knowledgeable member of staff who spoke plainly with me was very welcome.

I have been a repeat customer with this intermediary for 3 years now they are great to deal with and their website prices are the same as their call centre so you know where you stand on both renewals and product changes

Excellent service and reasonabe premium.

The agent listened to my circumstances and was able to tailor a package that suits me.