Just Travel Cover
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Terrible Company!!
Terrible, terrible company. Rang them up to clarify about flight cancellation and not being able to get to cruise departure country. Company told me I was not covered if I were to miss my cruise due to flight cancellation as it was not their problem. (They did not inform me this when I took out the initial policy even though I asked.) They are very quick in taking your money and blase about what is covered until you have handed the money over. I did not find them helpful at all as I wanted to see if there were some additional extra cover I could pay for to cover should this happen. Company was not interested and unsympathatic. I asked about cancelling the policy and was told I would get a part refund as the trip is not till August. When I organised cover with another company who were very accomodating and helpful, I rang Just travel to get my part refund. Surprise, surprise.. they told me I was misinformed and would not get any refund at all. However, they could hold on to the policy for a year from date of purchase which was in June. (I bought the policy to start in August...!!) Again they try to screw you over a couple of months. Would I trust this company... Never again...the sales people just want your money for their commission. Shame on Just Travel... PS they also took my insurance money for the first cruise that was cancelled due to covid and I had to chase them to get the refund.They eventually offered a small refund saying they had reached out to me but it must have gone into spam as I had not responded!! (1hour later) Just received an email from Just Travel offering the original partial refund which I have accepted. My views are still the same though as I have taken out a new insurance policy with a different company and paid 2-3x the price I paid for with Just Travel for peace of mind.. :)