Justhost Reviews

Been with them more than 12 years, just got ripped off another $99 on a technicality. Criminal minded is a mild way of putting it. Definitely transferring my provider next

Gerald did a great job helping me find the best option at the best cost and in a very short period of time. Fantastic job and thankful for this great customer service!

Hello, I had many issues with the transition of the name of my site, after the name change, my website completely fell apart, I went thru so many customer service agents and after a year, Joy M customer service rep is now my angel, her knowledge of the Cpanel, softaculous, wordpress and the back end is unbeatable. Nobody can top her skills, and I spoken to at least 100 agents. She did not put me off and said she will write up a ticket, she kept me on the phone presented her expertise in such a way, that she definitely knew what she was doing and teach it back to me. I would like to propose she handle sites such as mine, and get a raise in pay. Not only did you assist me, she also direct me on how to repair and create within my own site, my site is 8 years old and I know I'll have some issues, but this women is by far under recognized and under paid, she did not tell me to say this. Thank you for having such a woman available to us, there is no one like her, and I will repeat NO ONE like her. Thank you Joy M. from Justhost.

Used these guys to buy domains for over 15 years now. But of late they have deactivated my account and I had to spend hours getting it back, then 2 days later they say I'm buying fraudulent domains when they didn't even show up on my account, then they locked my account again which took another 2 hours of live chat to get sorted only to have 2 more domains show up on my account that I didn't buy. My advice stay well clear of this company as it is a headache to deal with, I will be moving all my domains from them to a more professional provider.

6 years ago I switched to Justhost from Bluehost. I set up a website that I did not used....3 years later when it was time to renew, I found out that my account was de-activated...without any notice, for no reasons... It took me days with the support to get it re-activated to be able to renew. 3 years later (2025), when it was time to renew, I found out that my account was de-activated...without any notice, for no reasons... It took 2 days chatting back and forth with the support to re-activate it. When they did, I realized they have activated mukti factor authentication on my account without my approval. As a result I was not able to log onto my re-activated account. Some more chatting with the support. At this point I decied to move my website to another hosting company. It took 3 more days chatting with the support to be able to transfer my domain name. Their EPP code was not working and the support guys didnt even know about what was written in their own website help section concerning the EPP code issue and how to solve it. De-activating an account without any notice is a big no-go and so is the ineexisting support.... Bye bye Justhost

Good customer service when I called with an issue about our website and hosting.

They were the worst company -- to port over a URL. They will not release it

I was struggling for weeks to set up my email client under Thunderbird but I had the luck to be in contact with a super assistant of their. No all are, but she was really super professional. We solved this in one interaction. Her name is: Neeraja Alladath Paramb. Five stars. I am a Justhost client for more than 15 years, if I remember correctly.

Absolutely unreliable. Customer service is extremely disappointing and general hosting service has recently become unreliable.

I've used this company for years and they used to be very good. I recently had a problem and simply requested they roll back the site to their last backup. This used to be free as surely they only just have a button to press to achieve this. No longer free - now, and as far as I recall, completely unannounced - £100!!!! I wil not be renewing and felt that others needed to know about this change of policy.

The customer service here is the worst I have every experienced. All they care about is taking your money and respond like robots to simple requests. I will never recommend them to anyone. I feel stuck using them

We started using just host 14 years ago, but in the recent years they've increased their prices astronomically and their service customer support is atrocious, site keeps going down, or getting hijacked, go somewhere else to avoid disappointment and wasting your time

Terrible, terrible support! If you can sign up for a different hosting service, do it. I signed up for JustHost about 10 years ago to host my business website. They were among the most affordable options. But whenever I need support, I am being reminded how bad of a decision that was. I stopped receiving some critical emails. I found out that the JustHost server suddenly started blocking emails from an important sender that I cannot miss. I just spent 45min with their support chat (an agent named Nandan) and this was quite frankly one of most frustrated support experience I have had. Instead of acknowledging the issue when I showed him a screenshot of the rejected messages I am not getting, he sent me an email from his gmail account (which of course came through to my inbox) and claimed everything is fine. The chat ended with him essentially telling me to go away because everything is was working fine. Absolutely incredibly to treat customers this way after 10 years. I feel locked in... I am not technical and wouldn't even know how to move my stuff to a different company. But if you're reading this and haven't signed up yet, run! Don't make the mistake I make.

If your Website down it will take justhost 3 days to fix, so if your life or work depending on your emails then you will be without it for 3 days or more

Very helpful. Most efficient and knowledgeable. Got to the solutions seemingly effortlessly

My website was down. Sujeeth, patiently helped me out trying to restore access to the site.

JustHost completely lost a nearly 400 page web site. The CSR/bot kept repeating the same questions for over an hour to no avail. I am no pro. For me to have to recreate a 400 page web site will take a lot of time. Fortunately, this web site was not business related. By no means do I recommend trusting Just Host.

Been with JustHost for 15+ years. Although not perfect, on the odd occasion you will be provided with exceptionally talented customer service reps who go the extra mile to help fix any issues on your website/server. Thanks to Shwetha for all your help.

Some agents may behave stubborn and difficult to deal with sometimes when it comes to urgent issues. But I would say that most of the time they're helpful and friendly. I'm not giving the 4 or 5 star review because they need to treat better and fairer to loyal customers like myself.

There have been a couple of occasions when I've needed help with the site and been given the wrong information. The last time, which was the most costly and time-wasting, was when the website went down and I was told it would be back up in 30 minutes and it was still down a week later. The second person said that they were working with Weebly developers to resolve the issue. When I called the third time to ask for a refund, I was told to check to see that she had just fixed the issue by returning to the older version which was not supported by their update. So frustrating, no refund allowed, and a grandiose annoyance for no good reason. The entire staff of tech support should be aware of these issues at the start of any update process.