Arbor

4.592105263157895 out of 5 stars
4.6
Excellent456 reviews

TrustScore

4.6
4.592105263157895 out of 5 stars
Excellent
5 out of 5 stars
390
4 out of 5 stars
19
3 out of 5 stars
6
2 out of 5 stars
9
1 out of 5 stars
32
456 reviews in total

Review summary

Arbor is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great company !

Great company !

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

0 Transparency

I signed up with Arbor Energy because they promised to find me the lowest daily electricity rates by automatically switc...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

very professional when I need to talk…

very professional when I need to talk to someone they email me right back with no problem I have already recommend them ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

ARBOR does a excellent job with helping…

ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with the...Read more

0
0
🔥 High engagement

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Natasha Rose
Natasha Rose
1 reviews
7 months ago
5 out of 5 stars

I like this company because they offer…

I like this company because they offer the best savings and are very helpful

Helpful?
8 months ago
4 out of 5 stars

Auto-Pilot BEWARE! Compares Arbor rates to published averages, not your actual rate!

Arbor is a service that looks for new electricity rates for you, which is handy. One thing I've learned is that when they say they're "saving you money," they compare potential rates to a general average, not necessarily the exact rate you're currently paying to your utility. So, my advice would be to turn off the auto-pilot feature and take a quick look yourself. Compare any rate they suggest directly with what's on your recent electricity bills. Don't just assume they've already done that comparison for you. By doing that quick check yourself, you can definitely use Arbor as a helpful tool to explore energy options.

Helpful?
debra geiger
debra geiger
1 reviews
8 months ago
5 out of 5 stars

I was unable to transfer my energy…

I was unable to transfer my energy supplier's information to Arbor's system due to a snag, Meaghan, the customer service rep, was gracious and apologetic. She offered me a gift car for the inconvenience.

Helpful?
Lauren Boehm
Lauren Boehm
1 reviews
8 months ago
5 out of 5 stars

Arbor was easy and transparent

Arbor was easy and transparent. I loved the FAQs and I hope they cover other utilities soon!

Helpful?
8 months ago
5 out of 5 stars

Very happy with the discount we are…

Very happy with the discount we are receiving since enrolling in this program.

Helpful?
Brenda Porter
Brenda Porter
1 reviews
9 months ago
5 out of 5 stars

Very easy to sign up

Very easy to sign up. Quick access to valuable information about pricing to make the best decision.

Helpful?
Purvi Shah
Purvi Shah
1 reviews
9 months ago
5 out of 5 stars

Arbor.com is a game-changer when it…

Arbor.com is a game-changer when it comes to finding cheaper electricity solutions! Their platform made it incredibly easy to compare and switch to a more affordable energy provider without hassle. I was amazed at how much I could save without sacrificing quality or reliability. Their innovative approach sets Arbor apart—they use smart technology to continuously monitor rates and ensure I’m always getting the best deal. No more wasting time searching for better plans—they handle it all effortlessly. If you want to save money on your electricity bill with a company that truly puts customers first, I highly recommend Arbor.com. A brilliant service from an innovative company!

Helpful?
Carol Chaput
Carol Chaput
1 reviews
9 months ago
5 out of 5 stars

They took care of everything!

They took care of everything!

Helpful?
Cathy R
Cathy R
1 reviews
9 months ago
5 out of 5 stars

Very helpful

Very helpful. It's nice not having to worry about what rates you're paying. They do all the work for you. Love it.

Helpful?
9 months ago
5 out of 5 stars

cheaper bills

I have found that my bills have been lower since I joined arbor

Helpful?
9 months ago
5 out of 5 stars

Great Company

They have always been great with saving me money. Great company.

Helpful?
james
james
1 reviews
9 months ago
5 out of 5 stars

Good understanding of issues involved…

Good understanding of issues involved and the complexities therein. Always nice to deal with people who care AND understand the situation!

Helpful?
9 months ago
5 out of 5 stars

Everything was great!

Everything was great!

Helpful?
Mark Savitt
Mark Savitt
1 reviews
9 months ago
5 out of 5 stars

Very easy to setup and use

Very easy to setup and use

Helpful?
9 months ago
5 out of 5 stars

It was easy and understandable process…

It was easy and understandable process when using Arbor to find cheapest electric supply company.

Helpful?
9 months ago
5 out of 5 stars

Amazing customer service.

Amazing customer service.

Helpful?
Doug Dunworth
Doug Dunworth
1 reviews
9 months ago
5 out of 5 stars

Great Service!

So easy to use after everything is set up! I'm always getting the best rate available without doing any of the work.

Helpful?
9 months ago
5 out of 5 stars

Helpful customer service

I got an email about not receiving my electric bill info. This allowed me to find out that I had to relink my account so they could continue to monitor my electric costs to help me find savings. They were then able to confirm i was getting the best savings so far and told me they will continue to monitor.

Helpful?
Dan Schneider
Dan Schneider
1 reviews
9 months ago
5 out of 5 stars

Quick response and resolution

Quick response and resolution to my issue

Helpful?
Richard
Richard
1 reviews
9 months ago
1 out of 5 stars

They switched me without my knowledge

They switched me without my knowledge. Somehow, they got my name, address, phone number, and email. The utility company they switched me to says they have this problem regularly and advised me to cancel the registration with Arbor so they don't switch me to a different provider.

Helpful?

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