Arbor

4.592105263157895 out of 5 stars
4.6
Excellent456 reviews

TrustScore

4.6
4.592105263157895 out of 5 stars
Excellent
5 out of 5 stars
390
4 out of 5 stars
19
3 out of 5 stars
6
2 out of 5 stars
9
1 out of 5 stars
32
456 reviews in total

Review summary

Arbor is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great company !

Great company !

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

0 Transparency

I signed up with Arbor Energy because they promised to find me the lowest daily electricity rates by automatically switc...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

very professional when I need to talk…

very professional when I need to talk to someone they email me right back with no problem I have already recommend them ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

ARBOR does a excellent job with helping…

ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with the...Read more

0
0
🔥 High engagement

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Filter by rating:
Wayne
Wayne
1 reviews
11 months ago
5 out of 5 stars

We've been very pleased with Arbor…

We've been very pleased with Arbor constantly reviewing the lowest cost electricity supplier available and making the switch automatically for us without encountering any hiccups/issues.

Helpful?
Paul Heinl
Paul Heinl
1 reviews
11 months ago
5 out of 5 stars

Very very easy way to save money on…

Very very easy way to save money on your electric bill. You need not do anything except accept or decline the new lower rate. Who doesn't like to save money

Helpful?
Brenda Smith
Brenda Smith
1 reviews
11 months ago
5 out of 5 stars

Utility bills are hard, but they don't have to be...

Utility bills are hard, but they don't have to be. I can't believe how easy it was to sign up with Arbor (for free) and let them do the work. They found a better rate within moments and locked it in for me. I had to do NOTHING, and I have a much better rate that is confirmed for the next six months. Voila! They also keep watch to see if new rates are available in my area that are better. Nothing could be easier, what are you waiting for?

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Jean Hruschak
Jean Hruschak
1 reviews
11 months ago
5 out of 5 stars

Best experience

I’m not one to hop around a lot for suppliers. When I got referred to Arbor I stuck with them and got the best rates. I hope they are able to help me out in my next home as well.

Helpful?
Holand
Holand
1 reviews
11 months ago
4 out of 5 stars

The costumer service works very well

I had better rate for a while but the company Arbor hired now charges me 0.16, which is more than 50% the cost my supplier, PPL, would have charged me. Fortunately, Arbor contacted me and refunded me. The rates still didn’t change, but Arbor is working on fixing it.

Helpful?
Robin Sockel
Robin Sockel
1 reviews
11 months ago
5 out of 5 stars

Use them, they are worth it

Two years in a row, they have worked hard at getting us the best price. Again, great communication. Trust them

Helpful?
Dick Southard
Dick Southard
1 reviews
11 months ago
5 out of 5 stars

Arbor customer service in the top 5% of…

Arbor customer service in the top 5% of any company I have delt with in the past years.

Helpful?
Milan Jurich
Milan Jurich
1 reviews
11 months ago
5 out of 5 stars

Autopilot rocks

Autopilot rocks. Savings keep coming in. One less thing to worry about.

Helpful?
12 months ago
5 out of 5 stars

I appreciate that there is a service…

I appreciate that there is a service that will assist in helping people save on their utilities ... The rep that reached out also was helpful in assisting with linking my utility with Arbor ...

Helpful?
Gary Sigler
Gary Sigler
1 reviews
12 months ago
5 out of 5 stars

Great customer support!!!

Great customer support!!!

Helpful?
Spot
Spot
1 reviews
12 months ago
5 out of 5 stars

Arbor is fantastic

Arbor is fantastic! They do all the leg work, find you a better rate if one exists and sign you up if you want! You could not ask for more. They are super easy to work with and very helpful!

Helpful?
Cris
Cris
1 reviews
12 months ago
5 out of 5 stars

Easy to switch and stay on track

Easy to switch and stay on track

Helpful?
Jeff Piccolo
Jeff Piccolo
1 reviews
12 months ago
5 out of 5 stars

I signed up online

I signed up online, and within 3 days, they found me a discounted rate on my utility bill. They immediately filed the necessary paperwork on my behalf, and my savings are in progress! Thank you.

Helpful?
Glen Stiles
Glen Stiles
1 reviews
12 months ago
5 out of 5 stars

The savings

The savings

Helpful?
Nancy
Nancy
1 reviews
12 months ago
5 out of 5 stars

Quick response and very reassuring

Quick response and very reassuring

Helpful?
Larry C
Larry C
1 reviews
12 months ago
5 out of 5 stars

So far

So far , the communication has been crisp and timely. I continue to monitor savings and value this service offering from Arbor. Larry C

Helpful?
12 months ago
5 out of 5 stars

My question was answered quickly

My question was answered quickly. On a side note, Arbor does all the leg work for you in finding cheaper electric rates. And the guarantee that I’ll never pay cancellation charges if I change my mind is a plus. I would recommend Arbor to everybody.

Helpful?
Julie Mollo
Julie Mollo
1 reviews
12 months ago
5 out of 5 stars

Saved 50% immediately on my elecric…

Saved 50% immediately on my elecric bill!! Fantastic!

Helpful?
Nadine Debone
Nadine Debone
1 reviews
12 months ago
5 out of 5 stars

I am definitely saving money and I am…

I am definitely saving money and I am liking it!! They are very responsive to any questions or issues. This was a great move. I am trying to get family and friends to get on board.

Helpful?
NS
NS
1 reviews
12 months ago
5 out of 5 stars

I was nervous about canceling

I was nervous about cancelling my service with arbor after my city announced a new program that offered lower rates than any third party provider. Arbor worked seamlessly for me for over a year finding the lowest rates on the market without any effort from my end, when it came time to cancel my account it took just a few minutes online, I wish this was the experience with every service I use! 100% recommend Arbor to anyone looking for lower rates without a catch.

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