Ford Rental at John Grose Reviews

Alex in sales was polite, friendly and professional. He understood what our position was and helped us to get the car we wanted, could afford and that suited our needs. He offered different ways to purchase to help. John Grose were easy to deal with in all aspects.

It was simple and easy Jack Keeling was superb from start to finish

Easy and smooth handover of my car today, the entire process was so simple and I just want to give a big shout out to Stuart Lambert for making the whole thing stress-free and simple. Top notch.

John Grose always efficient and good to deal with

john grose made everything so easy for me,alex was lovely and couldn`t do enough for me

From the word go, this was a friendly, no pressure purchase. Patrick was extremely patient, very helpful and always answered emails quickly (even when not in the office). I would thoroughly recommend.

Were able to provide a competitive price and kept me informed during the whole process.

Very helpful & knowledgeable.

Dealt with gary who is very helpful and knowledgeable and knew what I wanted and delivered on everything

I have bought 6 cars from John Grose over the years, and have always been satisfied. The sales experience has always been pleasurable, and I have ended up with a car that I enjoy driving.

As always excellent the staff are brilliant the guy that helped us all through the process Luca was so helpful when we collected the car he had set up all the commands as we had requested as we are not very techy

We were told on purchasing the vehicle ( C5 aircross e) that the electronic features of the vehicle were not all functional and that Citroen would complete this over the air due to parts being unavailable on a global level. Despite complaining on numerous occasions I was told they would come on if I drove the car enough. This never happened and to my misfortune I found out on both a physical level and through inside info that this included safety features. The remaining parts of my car bare witness. On complaining to the dealer that the safety features didn't work I was told I would get no help from Citroen but to bring the car in to make sure everything had now been switched on and was working properly before taking permanent accuisition again. I don't for one minute expect after what I have found out about Citroen for this to be printed or for me to be offered help by Citroen as I am only one Muppet who paid £39000 up front for a defective car but believe me I will be heard if I don't.

Terry and team great, easy to deal with, responsive to questions and worked to order, finance and deliver car.

Excellent Sales Service. I went to John Grose Peugeout to test drive the new 408. Salesman Benjamin Seaton was excellent all the way through. We were treated with respect and politeness. When we ordered the New 408 we were told it would take time. We were kept informed and in September recieved the car. I can only compliment John Grose and Benjamin Seaton with the highest esteem. Well done and would recommend John Grose Ipswich to anyone.

Excellent customer Service. Everything clearly explained. Car delivery on time as agreed when ordering and follow up from dealer one week after delivery.

Friendly knew all the answers to the questions i was asking about the car made the experience of buying a new car very easy

Friendly professional service before during and after sales

This was my seventh new car purchase from John Grose Lowestoft over a 21 year period. As always, great service and a pleasure to do business with them. Al Farrington was the sales person I dealt with this time. Al dealt with all aspects of my purchase in a very professional manner and was great giving a thorough run through of the car on collection day. As long as I continue to purchase new cars I will always use this dealership and would highly recommend.

Shaun cox and Ryan goldsmith outstanding service

Absolutely fantastic from start to finish with the help of George and Richard. A massive credit to the dealership. Very thorough with all the details and information. Updated me nearly every week about the process. Would recommend to anybody wanting a new Ford to go to their dealership.