Japan Crate

3.921 out of 5 stars
3.9
Great1,000 reviews

TrustScore

3.9
3.921 out of 5 stars
Great
5 out of 5 stars
614
4 out of 5 stars
108
3 out of 5 stars
51
2 out of 5 stars
39
1 out of 5 stars
188
1,000 reviews in total

Review summary

Japan Crate has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Their customer support is Madness 🔥

Their customer support is Madness 🔥 , never received a reply faster then 20 hours . And yet they took a minute to answe...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

⭐️⭐️⭐️⭐️⭐️ A Fun and Delicious Surprise!

Japan Crate is an absolute treat! Every box is packed with a fun mix of authentic Japanese snacks, candies, and drinks t...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Big Improvement Since Bokksu Acquisition - But I'd Only Conditionally Recommend

**I've included my previous update for full context. Not enough space for original post.** The last few months, the...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Terrible Box Design

I ordered the most expensive box available and they sent it in the most brightly packaged and labeled box imaginable. If...Read more

0
0
🔥 High engagement

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almost 5 years ago
5 out of 5 stars

Nice idea

I love how they managed to give people the taste of Japan culture without going there.

Helpful?
Luna
Luna
1 reviews
almost 5 years ago
4 out of 5 stars

Everything came okay but the shiping…

Everything came okay but the shiping took a bit longer than usual As for the snacks it’s amazing to experience japanese sweets

Helpful?
Shannon
Shannon
1 reviews
almost 5 years ago
1 out of 5 stars

No customer service

So you can reply to trust pilot reviews but not your emails i sent a message via the website. Im still waiting for a response and i have had no shipping updates i ordered on the 9th and ive heard nothing. Was told would ship in 5 to 10 days and i would get an email and i haven't. I spent 46 dollars on a crate and i havnt recieved anything not very good when its my first time ordering. Conaidering cancelling my subscription which is a shame cause i was super excited. My support ticket number is 320948 if you can be bothered to respond.

Helpful?
Mary
Mary
1 reviews
almost 5 years ago
5 out of 5 stars

Kawaii

Incredible designed snacks❤️❤️

Helpful?
pikapikachu
pikapikachu
1 reviews
almost 5 years ago
5 out of 5 stars

i love asian food

i love asian food

Helpful?
almost 5 years ago
5 out of 5 stars

I love Gacha Gacha Crate!

Since I love gashapons but I can't go to Japan right now, the best think I could do it was suscribe to Gacha Gacha Crate. I can't wait to receive my first box, I love they're able to send to my country!

Helpful?
Asher McMahan
Asher McMahan
1 reviews
almost 5 years ago
5 out of 5 stars

amazing!!

amazing!! i love this crate, it's always one of my favourites to grow my collections of trinkets

Helpful?
Sydney Wood
Sydney Wood
1 reviews
almost 5 years ago
4 out of 5 stars

Doki Doki Japan Crate Review

I ordered my first ever mystery crate from japan crate, I went with dokidoki and the items were super cute! The crates theme was berries and it included some lovelt items including a soft plush! If the shipping was faster i would give a full star review!

Helpful?
Alex
Alex
1 reviews
almost 5 years ago
5 out of 5 stars

I LOVE DOKIDOKICRATE

I LOVE DOKIDOKICRATE

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Cindy Zhen
Cindy Zhen
1 reviews
almost 5 years ago
4 out of 5 stars

Love Doki Doki!

I love how I can opt out for a crate if I don't like the spoilers/theme. I also love the variety of every month, it gives off a fresh feel every time so buyers won't be bored.

Helpful?
Anne Willer
Anne Willer
1 reviews
almost 5 years ago
5 out of 5 stars

i love their products!

i love their products!

Helpful?
Chiara
Chiara
1 reviews
almost 5 years ago
5 out of 5 stars

So much variety!

January's crate was my first box of Japanese goodies from Japan Crate and I was so happy with what it conteinde! It had so many snacks and sweets and they all were delicious. Even my parents like them! I would highly recommend to every body!

Helpful?
Petra almeida
Petra almeida
1 reviews
almost 5 years ago
5 out of 5 stars

Very cute items and super adorable…

Very cute items and super adorable selection! So in love with the crate

Helpful?
Kyro
Kyro
1 reviews
almost 5 years ago
5 out of 5 stars

the aesthetic and face of the company…

the aesthetic and face of the company is just beautiful, recommending to al my friends and family

Helpful?
almost 5 years ago
5 out of 5 stars

I love their products and snacks!

I love all the snacks that some in the crates. Shipping was a disaster, but the products were worth the wait!!!

Helpful?
Emma C
Emma C
1 reviews
almost 5 years ago
4 out of 5 stars

I absolutely love my Inku crates

I absolutely love my Inku crates, they are a real highlight every month. The stationery in the crate varies nicely every month, meaning you don't accumulate just different versions of the same stuff over and over. And Japanese stationery is just so much better than just the regular stuff I can get! The shipping is on the more expensive side, but as Japan is halfway around the world from here I don't really mind the charge that much. Plus the shipping is tracked so I can follow it's progress which is a big bonus.

Helpful?
Mariah
Mariah
1 reviews
almost 5 years ago
4 out of 5 stars

Good products, but shipping took forever

I love all the of the boxes I have received and the snacks in them. But one box was damaged and had to be remade and my January box still hasn't arrived. I understand that shipping has been difficult due to covid 19, so I am patiently waiting for my box and will not cancel my subscription!!

Helpful?
almost 5 years ago
5 out of 5 stars

Super helpful and kind and always…

Super helpful and kind and always adorable!

Helpful?
Damla
Damla
1 reviews
almost 5 years ago
5 out of 5 stars

Amazing

Great and full of fun! Love it! 💜

Helpful?
Tere
Tere
1 reviews
almost 5 years ago
1 out of 5 stars

I was so excited to order from Japan…

I was so excited to order from Japan Crate and my first experience was great. Although I didn’t feel the products were actually worth what I paid for the crates, they were well received as gifts and the recipients were happy. Come January 5, 2021 my crate renews and I have yet to receive any shipping information or any response to my 7 emails sent for the status of my January box. This was a continued gift for my granddaughter and it is frustrating that you can’t get a response from the company. My only recourse will be to cancel my subscription and file a dispute with my credit card company. Come on Japan Crate you can do better than this! So after I placed this information on Tristpilot, guess who contacted me? Yup Japan Crate! So they did resolve the issue, but it shouldn’t take countless emails, then finally respond because the issue was posted here.

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