Japan Crate

3.921 out of 5 stars
3.9
Great1,000 reviews

TrustScore

3.9
3.921 out of 5 stars
Great
5 out of 5 stars
614
4 out of 5 stars
108
3 out of 5 stars
51
2 out of 5 stars
39
1 out of 5 stars
188
1,000 reviews in total

Review summary

Japan Crate has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Their customer support is Madness 🔥

Their customer support is Madness 🔥 , never received a reply faster then 20 hours . And yet they took a minute to answe...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

⭐️⭐️⭐️⭐️⭐️ A Fun and Delicious Surprise!

Japan Crate is an absolute treat! Every box is packed with a fun mix of authentic Japanese snacks, candies, and drinks t...Read more

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Big Improvement Since Bokksu Acquisition - But I'd Only Conditionally Recommend

**I've included my previous update for full context. Not enough space for original post.** The last few months, the...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Terrible Box Design

I ordered the most expensive box available and they sent it in the most brightly packaged and labeled box imaginable. If...Read more

0
0
🔥 High engagement

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Jean Jeanne
Jean Jeanne
1 reviews
almost 5 years ago
5 out of 5 stars

I love japanese stuff

I love japanese stuff

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Nicole Macik
Nicole Macik
1 reviews
almost 5 years ago
1 out of 5 stars

My order for a premium Japan Crate was…

My order for a premium Japan Crate was placed on November 17, 2020. Today is December 28, 2020 and I have still not recieved a single crate! I realize it is holiday season in unprecedented times but seriously?? I did email the company twice and got fairly quick responses promising that the crate was on its way. However, this has not been true. I will be canceling my membership for future crates and would not recommend this company to anyone.

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RobeP
RobeP
1 reviews
almost 5 years ago
1 out of 5 stars

Disappointed Japan crate

I ordered the deluxe box in november 17 and payed for the deluxe shipping and is December 26 and haven’t received my order. I’m really disappointed since I was looking forward to getting this product. And it looks like I won’t be getting it any time soon.

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almost 5 years ago
5 out of 5 stars

it is very good japan crate i wish i can buy more

i like it i give five review is very good i hoop that i can buy more but i can not buy because is covid 19 i tink if covid 19 is gone i will buy

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almost 5 years ago
5 out of 5 stars

Great flavours and a lot of snacks!

I pick out a crate every once in a while since I am not fat nor rich. But every time I have it has been really enjoyable. Each box comes with great flavours and a lot of snacks (since I order the premium size). The ones I have liked the most have been some garlic chips, corn chips, and grape gummies. The Jan 2020 crate was also cool with its coca cola ribbon bottle. If the individual products were cheaper on their shop I'd buy them.

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Josh
Josh
1 reviews
almost 5 years ago
1 out of 5 stars

Do not use Japan crate

Do not use Japan crate, bought a 3 month subscription and haven’t received our last crate. The recently switched from DHL to USPS and there seems to be where the problem is. Will not be ordering again, total waste of money. Genuinely thought about getting another subscription but, now going to look elsewhere.

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almost 5 years ago
5 out of 5 stars

Cute!

Everything about is is just so cute, even just the name, makes you just wanna have it.

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ahola
ahola
1 reviews
almost 5 years ago
5 out of 5 stars

It's great :D

Cute things! Lots of things that make me happy and high quality products!

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weirdowhisper
weirdowhisper
1 reviews
almost 5 years ago
4 out of 5 stars

Fun with stationery

I love Japanese stationery because it always looks cute and funny. I was positively impressed when I saw the content of their first Inku Crate. Everything is included what a stationery enthusiastic needs: from pens and markers, adorable stickers and sticky notes to planners and traditional designs. Worth a try!

Helpful?
Chuck kaye
Chuck kaye
1 reviews
almost 5 years ago
5 out of 5 stars

Mr. Worldwide

I love experiencing items from around the world and japan crate really gives you that experience at a cost effective price.

Helpful?
NR
NR
1 reviews
almost 5 years ago
1 out of 5 stars

Japan Crate Does Not Deliver

I placed an order for the December crate on November 17th for the December crate. An additional charge was applied to the crate in order to ship via an international currier and the website indicated that currier would be DHL. The website also indicated that the delivery time with DHL would be 3-5 business days. On November 28th I received an email stating that the crate had shipped. However, this email did not provide any DHL tracking information. Instead, it contained a link to a Japan Post tracking number and when I went to the link, the website stated that the package did not exist. It has now been 23 days since the package was “shipped” and nothing has been received. I reached out to the company via email for the DHL tracking information and have received no response. I have received no information explaining why there would be such a delay. This seems pretty clear that the company received payment for the product and never shipped. Do not use this service. Update: I absolutely do not live in a remote area. This explanation is false. I live in a major city and have DHL packages sent to this address regularly.

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BK
BK
1 reviews
almost 5 years ago
5 out of 5 stars

Great

Good stuff. They do giveaways.

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Carrie
Carrie
1 reviews
almost 5 years ago
5 out of 5 stars

Gachapon Fun

We have subscribed to the Gacha Gacha Crate for about 2 years now and love getting our monthly deliveries. There is always a fun variety. Gachapon's were one of our favorite things to find when we traveled Japan 5 years ago and we love getting a little reminder each month of how much fun we had on the trip.

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almost 5 years ago
5 out of 5 stars

Love it.

I really like the different types of candy in each crate, it shows me a lot of different japanese types of food and experiences, I have bought one for my brother and he absolutely loved it. 10/10

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Rebecca
Rebecca
1 reviews
almost 5 years ago
5 out of 5 stars

Great box

I love the variety of items and how cute everything is

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almost 5 years ago
5 out of 5 stars

best place to shop for all hard to find…

best place to shop for all hard to find items, very knowledgeable

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Suz
Suz
1 reviews
almost 5 years ago
5 out of 5 stars

Love the surprise!

I Love to get a surprise every month and either it's something very useful or something adorable or both! I'm closing in on a year of subscription and have not yet regretted it.

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Yui
Yui
1 reviews
almost 5 years ago
4 out of 5 stars

Worth the wait

It is costly especially with the covid 19 pandemic. The upside of it is all the goodies/snacks and how quickly it gets delivered despite the shipping cost. It is well worth it I love it!!

Helpful?
almost 5 years ago
5 out of 5 stars

Box bring culture

Is like each box is like you travel to Japan each sweet and the drinks is perfect each month is my lil mental scape to Japan

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Bill
Bill
1 reviews
almost 5 years ago
5 out of 5 stars

They are the best

They are so cool I love them so much

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