Reviewers generally find Jackrabbit to be a reliable partner, particularly praising the team's expertise and the quality of services provided. Many customers highlight the outstanding support team, noting their responsiveness and ability to explain complex issues clearly. The thoroughness of business audits and effective marketing strategies also receive commendations, with some clients reporting significant improvements in efficiency and cost savings. However, there are notable concerns regarding disappointing follow-through on deliverables, with some clients experiencing delays and a lack of proactive communication. While the overall service quality is competent, the slow response times and the need for frequent follow-ups detract from the experience for some. Overall, Jackrabbit is viewed positively, but there is room for improvement in communication and execution.
2 weeks ago
Jackrabbit delivered exactly what they promised for our business consulting project. The insights were valuable and helped us streamline operations significantly. However, their rates are definitely o... See more
2 weeks ago
Started strong but communication became inconsistent after a few months. The work itself is competent but I expected more proactive updates given what we're paying. Had to follow up multiple times to... See more
2 weeks ago
The consultants clearly know their stuff and provided actionable recommendations that improved our processes. My main frustration was the slow email response times - sometimes took 2-3 days to hear ba... See more
2 weeks ago
Jackrabbit has been managing our IT services for two years now. Their support team is fantastic - always available when we need them and they explain technical issues in terms we can understand. Prici... See more
Jackrabbit delivered exactly what they promised for our business consulting project. The insights were valuable and helped us streamline operations significantly. However, their rates are definitely on the higher side compared to competitors. You get what you pay for though - quality work from experienced professionals.
Started strong but communication became inconsistent after a few months. The work itself is competent but I expected more proactive updates given what we're paying. Had to follow up multiple times to get status reports.
The consultants clearly know their stuff and provided actionable recommendations that improved our processes. My main frustration was the slow email response times - sometimes took 2-3 days to hear back on urgent questions. Quality of work makes up for it mostly.
Jackrabbit has been managing our IT services for two years now. Their support team is fantastic - always available when we need them and they explain technical issues in terms we can understand. Pricing is competitive and we've had minimal downtime since switching to them.
Jackrabbit has been handling our payroll and HR services for over a year now. Their team is incredibly responsive and knowledgeable. We switched from a larger company and the personalized attention has been night and day. Only minor complaint is their online portal could use some modernizing, but the functionality is solid.
Perfect fit for our growing company. They handle our bookkeeping and tax prep seamlessly. Responsive team and reasonable rates.
Cannot recommend Jackrabbit highly enough! They completely revamped our inventory management system and the results speak for themselves. Our efficiency increased by 40% within three months. The team was professional, met every deadline, and provided excellent training for our staff.
Been using them for accounting services for 6 months. Generally happy with the work quality and turnaround times.
We've worked with Jackrabbit for marketing strategy and they consistently deliver creative solutions that drive results. Their team takes time to understand our industry and target market. Only wish they offered more digital marketing services in-house rather than outsourcing some components.
Jackrabbit handles our monthly financial reporting and does a competent job overall. The reports are accurate and delivered on time. However, their software interface feels dated and could be more user-friendly. Customer service is friendly but sometimes seems overwhelmed during busy periods.
Initial consultation was impressive but execution fell short of expectations. Deliverables were late and didn't quite match what was discussed. Had to request revisions multiple times.
Hired them for a complete business process audit and was blown away by the thoroughness and insights. They identified cost savings we never would have found on our own.
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Jackrabbit is a business services company that provides software solutions for class-based businesses such as dance studios, gymnastics centers, swim schools, and martial arts academies. The platform offers features including class scheduling, student enrollment management, payment processing, and communication tools designed to streamline administrative operations for activity-based businesses.
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