Ingrams Water & Air

Like myself, you may get completely damaged goods a day after the delivery company states they will deliver it. After you have taken the time out of your busy work day to wait between the delivery window of 10am and 5pm to find out after calling them at 5:30pm that they don’t know where the furnace is. Then to get a call back saying they found it and will deliver the next day. They need to hold the company they use for delivery way more accountable or be willing to take matters into their own hands and refund or replace the damage that was done. Try to avoid if you can. Save yourself the hassle and money.

Good pricing and excellent service by Tammy B. in customer service. I was missing part of the order and she worked with the shipping manager to make sure that the parts were expedited out. She kept me informed all the time with updates. I will buy from them again.

Great place to get hvac products. High quality parts and brands. I would highly recommend Ingrams water and air.

The sales associates are friendly and professional. They always provide great customer service.

The remote was the right one. Thanks

I have purchased many mini splits from Ingrams over the years. They are the BEST! You can trust them to provide great prices and ALWAYS ship on time. I would never buy from anyone else!

Had parts friendly and shipped on time

great service.

Eric was great to work with!! The guys in the warehouse were really good and got me loaded & gone

Easy Fast and great price

Overall the experience with them has been really good. They have been helpful with technical support and being able to provide the right parts for the project. We have been living with three Mr.Cool DIY systems now for almost two years now and so far so good. The installation was reasonably simple although mounting them to an outside wall is much easier than to an inside wall. Some sort of additional bends or couplers would be really useful for those situations. Other things I wish I knew about the DIY, our systems apparently l cannot use a remote Thermostat so you are stuck with the internal temp control which works ok but I don't find it to be particularly accurate, even with the app and calibration. I'm also not a big fan of the scheduling in the app it doesn't quite behave the way I would expect but that may just be me and the way I think about things. Finally, we did get a remote wireless thermostat with one of the units but it is pretty much pointless as it is battery powered and the batteries don't seem to last more than a month so it pretty must just hangs on the wall not doing anything. But the units seem to be of excellent quality, they are very quiet and have performed very well for us and I am more than happy to tell people about the DIY system.

I was able to get the right part quickly found and a price quote provided by the Department answering my Phone Call. I was given very polite extra guidance by a CSR who took the initiative to call me back and help ensure I had a good experience. The Price was reasonable considering shipping was included. The emailed link made it quick and easy to follow-up in placing an order. Actual Part replacement was quick and easy, everything fit. Overall, No problems, No complaints.

Knowledgeable staff, great customer service, fast shipping.

Easy to order and pick up, everyone is friendly and knowledgeable.

The people were prompt and helpful. Great customer service on a warranty issue.

Excellent customer service, fast shipping.

Ingrams is the greatest ! They are so helpful in answering any and all questions and I had many ! You just cant get that from the big box stores , I live in Pennsylvania and just got my second unit for another area of my home from them and they are in Kentucky! They are so knowledgeable , and the big box guy maybe going to paint and nails next ! He just doesnt know as much in my opinion .Any issues or questions you may have Ingrams people have the answers and help . If you're not happy for some reason , they dont stop until you are ! The people are knowledgeable, friendly , and all so patient , even if you have a ton of questions !!! I highly recommend them . You wont be sorry if you do . P.S. And The Mr.Cool is great too !

The first furnace I bought was great everything works fine. The second one is not working. I have contacted support several times and all I get is short unusable answers or no replies at all from tech support. Update: after complaining on chat I got a response and they helped me get the until up and running… which was my fault, double check you wires for breaks after using a wire stripper on thermostat wiring.

I have bought two damaged units from these people. One for my rental property and one my house just recently both got delivered quickly and both are still working without any issues. Do I recommend of course I do. Thank you for reading, real customer here not AI

Still waiting on parts!!!!! Very disappointed!