Ingrams Water & Air

Ordering process went well, Patricia, was the sales rep. Order was made on Jan 15th and now eight days later have not received any shipping or delivery updates other than confirmation of actual order, I would have thought this order would have moved along a little quicker. That said, I'm ok with the order so far, just hope I get it in the near future. A quick update (1/28/24), received my cleaning kit a little later the same day I wrote the initial review- so all is well. I would recommend giving buyers more delivery or tracking info.

I had a warranty problem on my furnace Mr Cool. Still waiting for parts to fix it I report the problem December 26th 2023 it is now January 22nd still no correspondence and why I haven't received my part I've text numerous times for an answer not ever getting an answer other than it is warranted. It took five people and four service calls from complete home comfort. to get this part ordered that was defective from the start. I still haven't been contacted of an ETA and this part that I need. I suggest never ever buying a Mr Cool furnace because parts are too hard to get. That's why you only got one star.

To be straight forward with you, I'm disappointed that the unit I received turned out not to be a DIY Mr Cool unit. I was under the mistaken impression that the one I ordered was a DIY unit but it's not. I thought Mr Cool was DIY. As I looked at Utube at installations videos on several different channels it's painfully obvious that mine is not a DIY unit. Paper template is missing, the the 3.54 inch hole drill piece is missing. The guide for the tubing through the wall is missing. The wrap for the tubing isn't there. Instead of just connecting the lines and opening them. I have to hire a HVAC guy to vacuum the lines and probably put in refrigerant. Also the instructions manual must be for a professional installer. I would recommend that you inform purchasers that certain units of Mr Cool are not DIY and are not appropriate for non-professionals. Gary Siler January 2024

Good sales and service

Product selection and on time delivery. Also good phone support.

One stop shop for everything Mr Cool!! My second purchase and everything was perfect.

Good price, had part with no delay, and fast shipping! Thanks!

My contact at Ingram's was excellent to work with and was well versed on the Mr. Cool products I was interested in. There information was right on point and the order showed up very quickly and was packaged well.

When order was delivered I was missing 4 indoor units. The website is a mess and no one you talk to has a clue what they are doing it’s always send it to another department. I have a customer waiting on these units and still haven’t received the full order. I will never use this company again.

Delivery was slower than expected and I was told that I would receive a line set of which I didn’t receive. Installation was easy and unit performed correctly.

I got what I needed for my AC/Heater unit.

Tammy was very helpful when I ordered my unit for my home. She was friendly and courteous and made sure I had everything I needed for the unit.

Paul was extremely helpful with everything I needed. He was also able to connect me with another individual to assist with connecting the ECOBEE thermostat. I only wish Mr. Cool could provide the same level of excellent support.

I appreciate how the product was shipped to us and it really was shipped pretty quickly.

Ordered a defrost board for my unit. When it hadn’t shipped in a few days I made contact with Angela. She was very polite and helpful with getting my part shipped before the arctic blast came down to Arkansas. I received my part a few days later and installed. Part was perfect fit. Unit works like a brand new one now. Thanks to Angela.

I'd like to say to the woman in the parts department for helping me out getting my new defrost board ordered. Please tell her Thank you for me.

I received a damaged package unit. It was concealed damage so I could not note the bill of lading or leave a complaint with the shipping company. I also ordered a propane conversion kit that was not shipped with the unit. I had the installation scheduled the following week after receiving the unit. It took a few more days to get the pad ready, etc than planned. So I unboxed the unit and found the end panel crushed in. I removed it and found obvious damage the condenser coil. I contacted your customer service and got the run around for approx 3 weeks. I could not speak to anyone who make a decision and finally a month after the unit was supposed to be installed, I had to try and repair the unit the best I could so hopefully no one would notice. It cost me a customer who claims they will not use me again and I feel the same about you. I have bought a considerable amount from you, but probably will not again.

Through email Angela Thomas was extremely helpful and always an immediate response to my questions. We had a problem with UPS shipping losing the shipment but Ingrams sent out another order to replace lost item.

Expertise, Knowledge, simplification of ordering process, response to question recommendations working with elizabeth

Great customer service