Ingrams Water & Air

Easily found my part and shipped it quickly!

Ingram was fast and easy to work with. I am very pleased with my experience.

Salesmen were very informative and helpful. Made a weighted decision a lot easier to make. Price was very fair. The whole process was easy.

An inability to get a part# from the service people here and at MrCool have led to a beyond disappointing customer service experience. Part #'s make things easier to look up and verify what is needed, and it was on the order taker's computer, she told me that but not the #. And it is on the receipt and the shipping papers. It's NOT TOP SECERETI It took almost three full days to get anyone to either email or call me back, but that doesn't compare to the three months that i have been waiting on MrCool to respond. We did get the part finely, and it only took three days shipping, amazing! Shipping is the Only reason i gave them the second star! I see this as less than acceptable customer service, but i understand this is what Corp. América has come to. DO NOT buy MrCool or deal with Ingrams if at all possible. If you must, pack a few days worth of food and cloths for the journey into CUSTOMER SEERVICE HELL!

The guy I talked to to place my order for my heat pump was awesome. He took the time to actually talk with me and listened to all my questions and made sure he had taken care of everything I needed before finishing the call.

Quick and easy ordering with knowledgeable staff available. Fast delivery times also.

Excellent customer service

Eric in the sales department.

The is the second unit that we have bought. The first was a 5 ton and this unit is a 3 ton. I saved lots of money being able to install the units myself. The first unit cools and heats a salon and has been doing a great job! The biggest selling point besides cost, being able to save on labor but the Ten year warranty on a self install not being a licensed HVAC person. In my state we can work on our own property without a license but you have to be licensed to handle the gases. Thanks to the no-vac-line, saves us the required gas handling licenses to say the least. I will stay with Ingram’s water and air as my dealer. Mr. Cool has the product but Ingram’s brings it all together. They are my deal for sure. I can even go to their distributor facilities and pic it up there on the spot. Saving me more time and money.

Great customer service

Took 2 days to get the item I needed price and 3 days to ship item after ordering. I have still not received item yet. Victoria customer service has been good.

Igram water and air mini split purchase. The website information on the products were really good and making selection easy. The unit shipped on time with appropriate shipping information

Paul and Lindsey were extremely helpful. Excellent customer service.

Always so friendly and helpful, easy to install. Ww have two from them and love them

Fast shipping, good customer service

good prices, good service, fast delivery and easy to work with. the no-vac line sets have saved me time and money. great product.

Excellent Service and perfect fit.

Helpful people

The online ordering did not go so well, for some reason would not allow completion of order, but once I called and ordered by phone all went smoothly.

Promped service