Ingrams Water & Air

Is ordering and quick delivery

they sold me a unit and they really like too eat my catfish and white beans and free peach cobblers, i anm going to install my new unit on my 32 food bbq truck i am building.....Big papa

Fast shipping Perfect part Saved my install!!!! Bravo!

Fast, cheap and easy!

Filters took a few days to be delivered, but they were correct and

My purchase experience was great, Elizabeth was very thorough and helpful throughout the whole process

Great purchasing experience. John went above and beyond to make sure I got the correct system. Would absolutely recommend!

Tammy was great to work with. We were able to pick up our unit same day. It was an easy process!!!

Great price, fast delivery and top-notch equipment. This is the third Mr. cool universal heat pump I’ve bought and installed from Ingrams and will hopefully be doing many more.

Jacob was great to work with. He was able to get me a part for my Mr. Cool mini-split that my A/C guy wasn't able to source.

Paul is a great and patient customer service representative. His knowledge of products is the primary reason I felt the need to participate in this survey

I received the parts for our outside condenser in a timely manner. At this time all is working.

Had a problem with the shipment it came damaged but this team jump.on it right away Nd shipped out a new one.Best team i worked with so far.

The Mr. Cool heat pump condenser and refrigerant piping arrived as described. The grade b rated unit had very little previous damage.

Good service . Friendly staff.

I guess you could say it started with Brandy .I told her I was replacing an existing system and she guided me through my purchasing a new replacement .

Jason, Sorry to say, I'm not very pleased with the level of service from Ingrams. Firstly, I consulted with sales representative April B. about a part for my specific HVAC system. She said she would investigate and get back to me with the appropriate part. Shortly thereafter I got a return phone call saying that they had the part in stock and could ship. I made sure I verified with her that she was sure this was the correct part for my unit. She confirmed positively it was. I purchased the unit only to find that it was not even close to being compatible for my unit. Now I'm in the process of RMAing my unit for the last 3 days. I have an RMA number but do not have any information where to send it to! I'm still waiting on Leslie P. and Wendy E. who stated I would receive more information today. This is the slowest RMA process I've ever experienced. I am very close to contacting my credit card company to issue a chargeback for this order. Re: Ticket # 297647: Re: Ingrams Water & Air: RMA # 100003594 for Order # 100159200

excellent customer service

Great information and a pleasure to work with Paul.

Delivery was not on time. A day late and I lost a customer because of it. As well as $5,000.00. Not a happy customer...