Ingrams Water & Air

Very helpful and order was delivered quickly and as promised. I actually had to call as we were placing the order online we had internet issue. Lindsay was very kind and understanding as the call was made at closing time. I was surprised to actually get through to a person. She was thorough and let us know when to expect tracking and how the order would be shipped since it was split. Great experience and I would definitely use them again.

My third purchase here, very reliable company, easy online purchase. Customer service was very helpful with the process and help me find another item since my original one was out of stock. Delivered in less than a week.

Communication was excellent

Fast, friendly and proactive service

Excellent service by Paul

Kris was very helpful. I did try to provide as much troubleshooting information to him as possible to speed up the process. He clearly communicated some additional things to check and once he got that info. He got parts to send me the replacement parts I needed to get my mini split back up and running. Thanks for all of the help.

We called for days trying to reach tech support. We could never get a real person to answer, we left voicemails day after day, and it took 8 days for them to call me back on a unit that was under warranty. Then, the head of that department was so rude, impatient, and disrespectful we just gave up.

I bought a multi head unit mini split. The outside of the box for the base unit showed what I bought, but inside the box was a single heat unit not a 2 head unit, which was shown on the picture of the outside of the box. The 2 inside units were correct as well as the line sets, so I give you three stars for effort.

Everything delivered on time as expected. They were very helpful when I ordered an air conditioning unit instead of a heat pump and had to return it due to my mistake. They did so with minimal return shipping charges. I would rate their customer service as excellent.

Ordering online was pretty easy, though the search tool can be a bit more helpful if was able to search similar products as I don't know exact terms for all tools and accessories. Customer service on the phone was 5 Stars! They were super helpful and easy to get ahold of. Looking forward to ordering the next unit! Thank you IWA!

The folks at Ingrams were very professional and courteous. Their shipping was quick and my system arrived in good condition! I am still working on installing and would be happy to provide a follow up when up and running.

Returned calls promptly. Product was delivered in a very timely manner. Service person was polite and helpful answering all questions. One of the best companies I have dealt with for some time.

Great prices, super fast shipping, everything was in stock. I appreciate all of the Q&A that is on the site.

Still no working. Installed 3rd replacement communications board. Still getting E1 error code.

A great company to do business with. When issues arose from unit they knew immediately what was wrong and arranged a replacement unit that came quickly. No hassles. We, a nonprofit organization, would highly recommend them and send people to purchase from them when they are ready!

I talked to the lady in customer service that helped me thru ghe whole process made sure i got right parts. Everything was delivered on time and 2 back ordered parts actually arrived early

As always Elizabeth was very professional and helpful !! The product arrived faster than I expected. Thank You E Todd Emory Colorado

Everything went good. Fast shipping with a good price. Had it installed yesterday and we love it.

Great service!

After receiving the wrong part twice from another store, I got exactly what I needed the first time through Ingram’s. The website was east to navigate and find what I needed. I received my parts in an acceptable time! Thumbs up!!