Ingrams Water & Air

4.563 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.563 out of 5 stars
Excellent
5 out of 5 stars
828
4 out of 5 stars
53
3 out of 5 stars
35
2 out of 5 stars
22
1 out of 5 stars
62
1,000 reviews in total

Review summary

Ingrams Water & Air is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Mr Cool compressor failures

I have had nothing but trouble with the Mr Cool mini split unit. Two compressors have gone out in 4 years. These are cov...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

SCAM COMPANY: Worst company ever do not buy a single…

Worst company ever do not buy a single item from them. I bought a $4k a/c system from them, I opened the box and it look...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

I would leave no stars if possible..my…

I would leave no stars if possible..my mom's furnace went out..bad time of year...can't get a hold of no one...ordered f...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Customer service at Ingram's sucks

You want me to be honest OK I bought a Mr cool 5 ton heatpump diy unit one year and 4 months later it stops running. So ...Read more

0
0
🔥 High engagement

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Cynthia Queen
Cynthia Queen
1 reviews
over 2 years ago
5 out of 5 stars

Very helpful and order was deli…

Very helpful and order was delivered quickly and as promised. I actually had to call as we were placing the order online we had internet issue. Lindsay was very kind and understanding as the call was made at closing time. I was surprised to actually get through to a person. She was thorough and let us know when to expect tracking and how the order would be shipped since it was split. Great experience and I would definitely use them again.

Helpful?
Angie
Angie
1 reviews
over 2 years ago
5 out of 5 stars

My third purchase here

My third purchase here, very reliable company, easy online purchase. Customer service was very helpful with the process and help me find another item since my original one was out of stock. Delivered in less than a week.

Helpful?
Andrae Tewari
Andrae Tewari
1 reviews
over 2 years ago
5 out of 5 stars

Communication was excellent

Communication was excellent

Helpful?
Jeremiah
Jeremiah
1 reviews
over 2 years ago
5 out of 5 stars

Awesome Service

Fast, friendly and proactive service

Helpful?
Miguel
Miguel
1 reviews
over 2 years ago
5 out of 5 stars

Excellent service by Paul

Excellent service by Paul

Helpful?
Leo Akers
Leo Akers
1 reviews
over 2 years ago
5 out of 5 stars

Kris was very helpful

Kris was very helpful. I did try to provide as much troubleshooting information to him as possible to speed up the process. He clearly communicated some additional things to check and once he got that info. He got parts to send me the replacement parts I needed to get my mini split back up and running. Thanks for all of the help.

Helpful?
over 2 years ago
1 out of 5 stars

We called for days trying to reach tech…

We called for days trying to reach tech support. We could never get a real person to answer, we left voicemails day after day, and it took 8 days for them to call me back on a unit that was under warranty. Then, the head of that department was so rude, impatient, and disrespectful we just gave up.

Helpful?
Jack Ridge
Jack Ridge
1 reviews
over 2 years ago
3 out of 5 stars

Correct Box wrong item

I bought a multi head unit mini split. The outside of the box for the base unit showed what I bought, but inside the box was a single heat unit not a 2 head unit, which was shown on the picture of the outside of the box. The 2 inside units were correct as well as the line sets, so I give you three stars for effort.

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Franklin
Franklin
1 reviews
over 2 years ago
5 out of 5 stars

Everything delivered on time as…

Everything delivered on time as expected. They were very helpful when I ordered an air conditioning unit instead of a heat pump and had to return it due to my mistake. They did so with minimal return shipping charges. I would rate their customer service as excellent.

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Elvis M
Elvis M
1 reviews
over 2 years ago
5 out of 5 stars

DIY Online Order & Customer Service

Ordering online was pretty easy, though the search tool can be a bit more helpful if was able to search similar products as I don't know exact terms for all tools and accessories. Customer service on the phone was 5 Stars! They were super helpful and easy to get ahold of. Looking forward to ordering the next unit! Thank you IWA!

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Derril Hynes
Derril Hynes
1 reviews
over 2 years ago
5 out of 5 stars

First experience with Ingrams and Mr Cool!

The folks at Ingrams were very professional and courteous. Their shipping was quick and my system arrived in good condition! I am still working on installing and would be happy to provide a follow up when up and running.

Helpful?
Jack Steele
Jack Steele
1 reviews
over 2 years ago
5 out of 5 stars

Returned calls promptly

Returned calls promptly. Product was delivered in a very timely manner. Service person was polite and helpful answering all questions. One of the best companies I have dealt with for some time.

Helpful?
Don A
Don A
1 reviews
over 2 years ago
5 out of 5 stars

Great Experience

Great prices, super fast shipping, everything was in stock. I appreciate all of the Q&A that is on the site.

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Michelle N/A
Michelle N/A
1 reviews
over 2 years ago
2 out of 5 stars

Still no working.

Still no working. Installed 3rd replacement communications board. Still getting E1 error code.

Helpful?
over 2 years ago
5 out of 5 stars

A great company to do business with!

A great company to do business with. When issues arose from unit they knew immediately what was wrong and arranged a replacement unit that came quickly. No hassles. We, a nonprofit organization, would highly recommend them and send people to purchase from them when they are ready!

Helpful?
over 2 years ago
5 out of 5 stars

Excellent service

I talked to the lady in customer service that helped me thru ghe whole process made sure i got right parts. Everything was delivered on time and 2 back ordered parts actually arrived early

Helpful?
Todd Emory
Todd Emory
1 reviews
over 2 years ago
5 out of 5 stars

As always Elizabeth was very…

As always Elizabeth was very professional and helpful !! The product arrived faster than I expected. Thank You E Todd Emory Colorado

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over 2 years ago
5 out of 5 stars

Everything went good

Everything went good. Fast shipping with a good price. Had it installed yesterday and we love it.

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Randy Ray
Randy Ray
1 reviews
over 2 years ago
5 out of 5 stars

Great service!

Great service!

Helpful?
Heath
Heath
1 reviews
over 2 years ago
5 out of 5 stars

After receiving the wrong part twice…

After receiving the wrong part twice from another store, I got exactly what I needed the first time through Ingram’s. The website was east to navigate and find what I needed. I received my parts in an acceptable time! Thumbs up!!

Helpful?

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