Internet Reptile Reviews

Delivery was slow and most of the insects arrived dead. Wouldn’t use again

I’m pretty happy that internet reptile was quick to resolve their past error in my order, satisfied and will order again

Healthy live food delivered quickly. We've used Internet reptile a few times now and will again. Prices for bulkier purchases make extremely good value too.

I purchased a new vivarium for my corn snake. It arrived quickly and intact. The same went for my matching unit to the enclosure

Mice despatched a couple of days later than I expected based on the information on the website, so couldn't be delivered. I thought, surely if they haven't cancelled then they must be stored somewhere frozen somehow, or the stuff keeping them cold must last a long time. It didn't, and DPD delivered the mice defrosted and battered and bloody. Completely useless as they are dangerous to refreeze, so tens of dead mice wasted, it felt awful. Do NOT order from this website between Thursday and Sunday, information was unclear. I was also refused a refund for basically £40 worth of warm mouse corpses.

Got everything i needed arrived well packed. Would definitely recommend this product to anyone. That needs quality live food at a great price.

My order was delivered promptly and not damaged. The fake foliage is very realistic and seems to be a good quality for its reasonable price.

Excellent service. Very easy to order online and reasonable prices. Very quick to dispatch - brilliant!

Excellent service and quick delivery

Perfect set up but some instructions would’ve been helpful, other than that 100%

I stopped using an Amazon supplier as they insisted on a signature & delivered while I was at work. Took over a week to re deliver by which time the mice had totally defrosted & were unusable. Internet Reptile are efficient. The mice were still frozen & I was notified of dispatch. No signature needed. Thank you. You are now my supplier of mice.

I am very happy with my purchase of moss and gecko diet from Internet Reptile.I ordered from them for the first time yesterday and it came today, never had something come so quickly. I will use them again in the future.

I am very happy with my weekly subscription. The locusts always look healthy and arrive in great condition. Think I only had 3 die at the end of the week. Can highly recommend. Plus saves me on petrol. So what I pay for postage would be my petrol money. It’s a win win situation.

Was good to start. Customer service was helpful on a few issues with wrong orders sent. Then went downhill massively. They asked what I wanted to do when a bugs purchase was wrong..then ignored response. Then had another issue with another order of bugs and asked for pictures to show missing items.... how is that even possible apart from showing a picture of NOTHING! Then ignored request to cancel subscription so did myself. I've now found another cheaper company to use. I would have given 1 dtar but they were helpful in past, just not anymore when have genuine issues.

We have been loyal customers of Internet Reptile for many years now, we like the range of stock that they keep, and never claim to have any thing that they can not supply. Their prices are always competetive and always have active discount codes to use. In all the years we have used Internet Reptile, we have only ever encountered an issue with our most recent order, which was rectified very easily, therefore further enhancing our customer loyalty - In my opinion you can tell alot about a company, by the way they handle any issues, their customer service really is second to none.

Still not received my order. Have emailed them multiple times but received no response. Appalling! Do not order from this company

I specifically ordered goods before their quoted 14:00 cut-off for next-day delivery - paid for Royal Mail24, or so I thought.... Goods didn't ship for two days - my emails to Internet Reptile querying this were both ignored. Sigh...OK guys, you're not the only show in town, guess I'll be using someone else in future - shame!

Quick and easy, was expecting more deaths on route but nearly all bugs arrived safe and sound

Sent the wrong item, very little communication when i emailed them And very short blunt responses, just use another reptile company instead.

Great value on braplast tubs used before to order