10 months ago
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
10 months ago
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issu... See more
10 months ago
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially... See more
I have placed quite a large order, to not to provided with any tracking details, no reply to my emails and they refuse to answer the phone . The fact I've spent over 400 pounds!! To be ignored!! I genuinely do not know what to do! I'm literally gutted. I guess I've got to wait and hope n prey now. I would not recommend due to zero communication tracking or peace of mind
You are absolutely correct. You don't deliver via Evri. The other reptile related package I ordered that day did. Your guys Arcadia substrate was the best price - even better than Amazon! Delivery was seamless and arrived exactly when I was told it would. Will definitely use again. Apologies for the mistaken identity.
The item has arrived damaged. Customer services have been contacted regarding replacement, as yet no communication from Internet reptile
Fast delivery, cheaper than most stores in my area ,locust most lively I've seen
Good price and good quality
Super fast delivery, well packed and happy with the products .
Very fast delivery with good prices cant complain
This is one company I will never use again. The live food never arrived I had to complain and only after this was another tracking number provided, and my food shipped. The company progressed to lie saying Royal Mail had separated my parcel when Royal Mail didn't even have that parcel until later that evening. When the live food arrived, half was dead. I have now been over a week trying to get reimbursed and the customer service seem to disrespect and disregard when contacting them to rectify the situation. I have had no other alternative than to perform a S.75 to try and recuperate my lost funds. Disgusting service and even worse customer relations. One company I will never return to, an abomination to the hobby they serve.
Item was available at the best price with reasonable delivery cost. Also frequent delivery updates were given by email which is a bonus, will definitely use Internet Reptile again.
My tortoise light bulb (recently purchased elsewhere) suddenly blew. I ordered two bulbs from Internet Reptile as they were half the price of the original & they arrived very quickly, as described & in perfect condition. One cosy tortoise & one happy tortoise owner. Thank you.
Excellent service, very helpful knowledgeable staff. Quick del & very competitive prices on all items sold. Bulbs always wrapped well & livefood is always alive & healthy. Massive thanks to all the staff. Kindest regards, Sandra.
Excellent customer service from start to finish. Contacted customer service a few times, they always responded and politely (not straight away, but I understand a company like this is busy). From my order I was missing one plant. Contacted them and they replaced it straight away. Everything else turned up as expected and in excellent condition. Really happy with the series and items provided
super good website for all my reptile needs, good quality. I do wish some stock came in a bit more but i understand it can be hard to do that but still an amazing company and got everything i needed for my new pet it also came super quickly which was great
Crickets always arrive healthy even when post is late. Careful and fun packaging and reliable service. Have used for several years and never any problems
Products exactly as described
I ordered a thermostat on the 16th July, I still haven’t received it and although I have contacted internet reptile multiple time. I explained that I was replacing a broken thermostat and that my animals life depended on the right heat etc. They haven’t communicated with me for weeks, therefore it is clear to me that they are only interested in money and not animals health keep clear of this company
Very fast delivery, with a good delivery company. Thank you
Great website, had everything I needed and plenty of information so I could make an informed choice. These guys know what they are doing and I will certainly be buying from them again soon.
Super fast delivery, all items arrived the next day. I’ve ordered a few times from Internet Reptile and delivery is always good. The price of items is really good and the variety available is great. There was a broken bulb in this order and I was issued with a refund straight away. Excellent customer service, I’ll be continuing to buy from you in the future, thank you.
Great prices, very prompt delivery, live insects all arrived looking healthy and active. Would definitely recommend
Based on analysis of 76 reviews rated 1-2 stars for Internet Reptile
“They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage thei...”
“Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave”
“By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere”
“I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers”
“I brought some live reptile food off these people, i paid for 24/48 hr delivery, partly because we needed it quickly...”
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Internet Reptile is a reputable online retailer specializing in reptile supplies and equipment, catering to both novice and experienced reptile enthusiasts. The company offers a wide range of products, including vivariums, lighting kits, and starter kits for various reptile species. With a commitment to affordability, Internet Reptile provides a lowest price promise and promotional codes that allow customers to save on their purchases. Targeting reptile owners and hobbyists, Internet Reptile aims to meet the diverse needs of its clientele by providing thousands of products, insightful advice, and guides to ensure proper care for reptiles. The company’s user-friendly website features next-day delivery options, enhancing the shopping experience for customers seeking reliable and timely service for their reptile care needs.
Internet Reptile receives high praise for its exceptional service and fast delivery, with many customers noting the reliability and competitive pricing of their products. Reviewers frequently highlight the quick dispatch times, often receiving their orders the next day, and appreciate the careful packaging that ensures items arrive undamaged. However, there are notable complaints regarding delivery issues, with some customers experiencing delays and receiving damaged goods. A few reviews mention dissatisfaction with the quality of live food, indicating that some items arrived in poor condition. Despite these criticisms, the overall sentiment remains positive, with many consumers expressing loyalty and recommending Internet Reptile as their go-to source for reptile supplies.
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