Good customer service.
Bought some electric gloves Sadly faulty. Changed with no fuss whatsoever and were very helpful in finding hard to get batteries for the alternative I chose. No stress at all.

Infinity Motorcycles generally receives positive feedback for its exceptional customer service and knowledgeable staff across various locations. Many reviewers highlight their pleasant experiences with employees like Millie and Steve, who provide helpful guidance in selecting motorcycle gear. Customers appreciate the fast delivery and efficient resolution of issues, such as incorrect orders. However, there are notable complaints regarding product quality and customer support, particularly concerning warranty claims and receiving damaged items. Some consumers express frustration over poor in-store assistance and stock availability, indicating a decline in service quality over time. Despite these criticisms, the overall sentiment remains positive, with many praising the company as a reliable choice for motorcycle enthusiasts.
7 months ago
I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you
7 months ago
Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.
8 months ago
Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast an... See more
Bought some electric gloves Sadly faulty. Changed with no fuss whatsoever and were very helpful in finding hard to get batteries for the alternative I chose. No stress at all.
Peta helped me find a new helmet. She was so patient and didn’t rush me at all and explained things very clearly. Then fitted the intercom and pinlock for me. Super helpful and kind.
Went to buy my first set of riding gear, Lloyd helped me, just wanted to say he was very helpful and knowledgeable
Amazing service from Lloyd.M Has amazing knowledge of every single profuct and can direct you for the best possible gear! Absolutely brilliant. See you soon mate
Great and kind customer service and very helpful with what I needed today
Gareth Curtis and Lisa help me out very polite
I've recently bought a trike and partner pressure mandated a helmet! I happened to be in London and decided to visit Infinity at Great Portland Street. I was very fortunate to be served by Brian. I explained that I wasn't familiar with the latest equipment and that I had a vague idea of helmet hierarchy ie Shoei being the best, probably. Brian explained thoroughly that the different makes had unique fitting characteristics and that the best fitting should be the priority and not the price-tag. He encouraged me to try each make to find the most comfortable and best fitting. He invested well over an hour in this process talking me through the benefits and pitfalls of each. As a result, I ended up with a helmet that is supremely comfortable and, with which, I am highly pleased. I am very impressed with the diligence and thoughtfulness diplayed by Brian throughout. His customer service is an outstanding example to all and speaks volumes about the recruitment ideals at Infinity. This guy is an asset to your business. Thank you.
In the Words of Tina Turner....Simply the best...just like Lydia ,and White Adam is a 🌟
Infinity Norwich.... What can I say that's not already been said. All of the team are fantastic. The boss is just as great. Real good vibes from this shop and apart from the odd purchase I won't go anywhere else.
Thoroughly enjoyed my experience with Lisa and Craig today, I’ve an odd shaped head and big feet and they were still able to get me sorted! The shop layout is great, staff are very informative and polite and kind .. will be back for coffee n craic!
We bought cardo freecom X2 great lad fitted to our helmets is name was jake so very helpful and friendly we will definitely be going back there in the future if we need anything thankyou for all your help jake many thanks Mandy Craig Walsh
I’m a regular shopper at Infinity Norwich and always receive brilliant service and care from the Norwich team. Keep up the great work and see you soon!
Big thanks to Steve, James, Ellie and the gang for all their great service and knowledge and helping me with my recent purchases.
I recently visited Infinity in Oxford. One word. WOW! They have a fantastic selection and the staff were ultra helpful and enthusiastic. It’s nice to see people happy in their work. I haven’t ridden in quite a while and Steve - who helped me choose and fit a helmet - couldn’t have been more helpful. What a great shop, I look forward to returning soon.
Always happy to help. James, Steve, Ellie, Ben and Rebecca. Thank you. 😊
Infinity are good, but Lydia at the Norwich Branch is a stellar performer and has made me spend so much money and I have never regretted a penny. Nothing and I mean nothing is too much trouble for her and frankly if any business could clone Lydia they would have the proverbial army of elite sales force individuals. And what’s particularly nice is all the other staff are lovely too despite having to deal sometimes with unreasonable and obnoxious individuals, which I have observed. My wife is now also joining me as pillion and we are pleased to have Lydia’s excellent advice and input. She really is The BEST!
James gave us excellent service when choosing motorbike trousers and jacket and we didn't feel pressured to buy, also very knowledgeable with what we asked for. Definitely be back again. We had previously been to our more local store with poor results so can't thank James enough
Had a super nice experience at infinity with Becca n' James! Would recommend a visit =]
Luke and Kris were really helpful and great knowledge! A* service!!
Josh and farnbrough infinity is the guy to go to. Legend
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Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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