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HomeInfinity Motorcycles Reviews
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Infinity Motorcycles Reviews

4.2718676122931445 out of 5 stars
4.2718676122931445 out of 5 stars
4.3
|Great|423 reviews

TrustScore

4.3
4.2718676122931445 out of 5 stars
Great
5 out of 5 stars
335
4 out of 5 stars
8
3 out of 5 stars
6
2 out of 5 stars
8
1 out of 5 stars
66
423 reviews in total

Review summary

Infinity Motorcycles generally receives positive feedback for its exceptional customer service and knowledgeable staff across various locations. Many reviewers highlight their pleasant experiences with employees like Millie and Steve, who provide helpful guidance in selecting motorcycle gear. Customers appreciate the fast delivery and efficient resolution of issues, such as incorrect orders. However, there are notable complaints regarding product quality and customer support, particularly concerning warranty claims and receiving damaged items. Some consumers express frustration over poor in-store assistance and stock availability, indicating a decline in service quality over time. Despite these criticisms, the overall sentiment remains positive, with many praising the company as a reliable choice for motorcycle enthusiasts.

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Based on reviews, created with AI

See what reviewers are saying

Modestas G.
Modestas G.Featured

7 months ago

5 out of 5 stars

Excellent

I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you

Becky Weston
Becky WestonFeatured

7 months ago

5 out of 5 stars

Steve at the Berinsfield store was so…

Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.

Sam
Sam Featured

7 months ago

5 out of 5 stars

Popped into infinity motorcycle…

Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not... See more

Mr Michael King
Mr Michael KingFeatured

8 months ago

5 out of 5 stars

Great company to deal with

Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast an... See more

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Michal
Michal
1 reviews
over 2 years ago
5 out of 5 stars

Big big shoutout to Krzysztof

I’m returning to motorcycling after 3 years and since I’ve not been up to date with new gear and helmet brands I went to the Infinity shop in Chiswick and was nicely greeted by Krzysztof. He helped me choose the right gear and helmet for my bike. If anyone is in the same position, ask for that boy - He was very helpful and clearly knows what he’s talking about.

Helpful?
Eric Rosborough
Eric Rosborough
1 reviews
over 2 years ago
5 out of 5 stars

Lisa in Belfast is amazing with…

Lisa in Belfast is amazing with customers and nothing is to much trouble. Her product knowledge and willingness to help makes it a pleasure to shop there and very difficult to go anywhere else Kind Regards Eric Rosborough

Helpful?
ben woodcock
ben woodcock
1 reviews
over 2 years ago
5 out of 5 stars

Oxford infinity

Went to infinity Oxford store today for a new shoei nxr2 helmet I was served by James his knowledge and customer understanding was absolutely fantastic! He also got me a fantastic deal on My new helmet with visor and intercom. the price could not be beaten! I will be going back again soon to use my infinity points. 5 star customer service from James !

Helpful?
Jamie Young
Jamie Young
1 reviews
over 2 years ago
5 out of 5 stars

Kris at Infinity secures my custom going forward.Would like to give a large thank you to…

Would like to give a large thank you to Kris at the Chiswick branch. Very welcoming and a great help. He took great care of myself and friends in not only recommending the most suitable products for our needs but also fitting of our helmet accessories. Top fella

Helpful?
Bradley Mccurry
Bradley Mccurry
1 reviews
over 2 years ago
5 out of 5 stars

Craig and Lisa were more than helpful…

Craig and Lisa were more than helpful when arriving at the store. It was my first time buying motorcycle clothing. We rang through all the prices and rating and overall expectations of what I would expect from certain brands.

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Mr R P Marney
Mr R P Marney
1 reviews
over 2 years ago
5 out of 5 stars

First time in the store and I had a…

First time in the store and I had a great experience. The guys were friendly and knew their stuff. No hard sell.

Helpful?
Steve
Steve
1 reviews
over 2 years ago
5 out of 5 stars

Great friendly service.

Great friendly service. Chap was most helpful

Helpful?

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Laura
Laura
1 reviews
over 2 years ago
5 out of 5 stars

Infinity Belfast

Excellent service as ever from Gareth at Infinity Motorcycles Belfast. New rider and each time Gareth has helped me to get the right items and ensure good fit.

Helpful?
Isaac Abreu
Isaac Abreu
1 reviews
over 2 years ago
5 out of 5 stars

Great experience

Great experience, Steve is so helpful. I'm happy shopping in this store.

Helpful?
Richard
Richard
1 reviews
over 2 years ago
5 out of 5 stars

Thank you Louis and Infinitymotorycles

I am returning to motor cycling. I have not ridden for about 20 years. When researching the clothing and gear I needed I became overwhelmed. The choices I was presented with the make, price, suitability and the safety accreditation. Fear not, forget the endless searches. You can checkout their website but please if you are unsure about anything visit your local Infinitymotorcycle store. I visited Infinitymotorcycles, Barrack Rd, Christchurch and met Louis. About 2 hrs later I had a helmet, jacket, trousers, gloves and boots. Not the cheapest or most expensive. BUT all suitable for me. I spent a bit more than intended. But I will look great, safe and comfortable Nothing was to much trouble ( good coffee by the way ) for Louis. He possesses a vast knowledge and empathy. Thank you very much Infinity and a special thanks to Louis

Helpful?
Shiny
Shiny
1 reviews
over 2 years ago
5 out of 5 stars

Helpful service thanks Ellie

Helpful service thanks Ellie. Good product knowledge and loads of kit available in the store at Wallingford.

Helpful?
David Clifford
David Clifford
1 reviews
over 2 years ago
5 out of 5 stars

Outstanding Service-Oxford

Visited the Oxford Store and was met by Ellie, who really knows her stuff. She is very helpful and extremely knowledgeable. She fitted myself and my wife with Shoei helmets, Cardo Edge comms and with gloves. Nothing was too much trouble for her and her real focus is on rider safety. We tried loads of items on and she was very honest with her advice which was most appreciated. I would strongly recommend the Oxford branch particularly Ellie and James too. Our experience was so good we took our daughter with us a second time and Ellie sorted her out with all her kit (see Lynsey's review below). Well done Oxford Branch!!!

Helpful?
Christina
Christina
1 reviews
over 2 years ago
5 out of 5 stars

Carla is a star

Carla is a star! The whole team is awesome in Glasgow & love a wee visit there for they are always welcoming and friendly Thanks! See you sooooon

Helpful?
Elite AV
Elite AV
1 reviews
over 2 years ago
5 out of 5 stars

Carla is the most beautiful wonderful…

Carla is the most beautiful wonderful person, she puts up with all our questions and does it with a smile

Helpful?
charlie “tricky” edgar
charlie “tricky” edgar
1 reviews
over 2 years ago
5 out of 5 stars

Been in Belfast store today with Gareth…

Been in Belfast store today with Gareth buying a new lid and he was absolutely brilliant couldn’t recommend any more

Helpful?
celina priebe
celina priebe
1 reviews
over 2 years ago
5 out of 5 stars

Infinity Motorcycles, Chiswick

I have visited Infinity, Chiswick recently to look for a motorcycle jacket as well as a helmet. Krzysztof has been very helpful & amazing in advising me what is best product & has helped me with sizing, and trying on the best fit for me. 10/10 would recommend, especially with Krzysztof's help. Amazing from start to finish .Will definitely be visiting again.

Helpful?
Ivan Kerr
Ivan Kerr
1 reviews
over 2 years ago
5 out of 5 stars

Excellent service Infinity motorcycles belfast

I recently went to infinity motorcycles belfast and was greeted by Graig and Lisa. I was after a helmet with Bluetooth communication system. Their excellent advice and expertise resulted in me getting a helmet I am really pleased with. Excellent knowledge and customer service. Would highly recommend. Thanks Ivan

Helpful?
Linda
Linda
1 reviews
over 2 years ago
5 out of 5 stars

In Belfast store today

In Belfast store today. Had a great experience. My husband bought a new helmet. Staff were very knowledgeable and helpful. He also bought new cardio system for new helmet which they fitted for him also in my helmet. They explain everything with great knowledge. 5 star service. Thanks Lisa Curtis Craig and Gareth. We will be back.

Helpful?
Jack
Jack
1 reviews
over 2 years ago
5 out of 5 stars

Gina assisted us when we came in to…

Gina assisted us when we came in to browse, she knows her stuff when it comes to bike gear. We ended up leaving with a new helmet and intercom to boot! Would highly recommend

Helpful?
NIBiker
NIBiker
1 reviews
over 2 years ago
5 out of 5 stars

Boucher Road Belfast

Called in for a two piece wetsuit and was helped by member of staff, Craig. He was friendly and very helpful. I did not feel under pressure as I tried on different items until I found exactly what I wanted. First class quality service guys!

Helpful?
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About Infinity Motorcycles

Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.

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