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HomeInfinity Motorcycles Reviews
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Infinity Motorcycles Reviews

4.2718676122931445 out of 5 stars
4.2718676122931445 out of 5 stars
4.3
|Great|423 reviews

TrustScore

4.3
4.2718676122931445 out of 5 stars
Great
5 out of 5 stars
335
4 out of 5 stars
8
3 out of 5 stars
6
2 out of 5 stars
8
1 out of 5 stars
66
423 reviews in total

Review summary

Infinity Motorcycles generally receives positive feedback for its exceptional customer service and knowledgeable staff across various locations. Many reviewers highlight their pleasant experiences with employees like Millie and Steve, who provide helpful guidance in selecting motorcycle gear. Customers appreciate the fast delivery and efficient resolution of issues, such as incorrect orders. However, there are notable complaints regarding product quality and customer support, particularly concerning warranty claims and receiving damaged items. Some consumers express frustration over poor in-store assistance and stock availability, indicating a decline in service quality over time. Despite these criticisms, the overall sentiment remains positive, with many praising the company as a reliable choice for motorcycle enthusiasts.

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Based on reviews, created with AI

See what reviewers are saying

Modestas G.
Modestas G.Featured

7 months ago

5 out of 5 stars

Excellent

I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you

Becky Weston
Becky WestonFeatured

7 months ago

5 out of 5 stars

Steve at the Berinsfield store was so…

Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.

Sam
Sam Featured

7 months ago

5 out of 5 stars

Popped into infinity motorcycle…

Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not... See more

Mr Michael King
Mr Michael KingFeatured

8 months ago

5 out of 5 stars

Great company to deal with

Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast an... See more

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Sennheiser HD 630VB Headphones
Sennheiser HD 630VB Headphones
1 reviews
over 2 years ago
5 out of 5 stars

Ben couldn’t have been more helpful

Ben couldn’t have been more helpful. Busy on serving two customers at once. Nothing was too much trouble. Came away with Rukka kit, ready for the winter. Traveled from Worcestershire to their store east of Oxford. Just wish they would open a store in Worcester!

Helpful?
jon
jon
1 reviews
over 2 years ago
5 out of 5 stars

We bought a motorcycle helmet and a…

We bought a motorcycle helmet and a Cardo freecom intercom from the Oxford Dorchester store. Steve was so helpful, knowledgeable, and also fitted the cardo .Highly recommended and great service...

Helpful?
JK
JK
1 reviews
over 2 years ago
5 out of 5 stars

Returns/Purchase

Returned jacket that was too large and swopped for better one plus trousers - excellent service with no problems on return and fitting of replacements. Wallingford branch; served by Ellie O

Helpful?
mark
mark
1 reviews
over 2 years ago
5 out of 5 stars

5 star device from james and louie new comes at…

5 star device from james and louie at the christchurch branch . on a very busy saturday morning still had the time to spare to fit the new comms to my lid . and also paired the blue tooth for me . fantastic service.

Helpful?
Wayne
Wayne
1 reviews
over 2 years ago
5 out of 5 stars

James at the Oxford/Berinsfield store.

James at the Oxford/Berinsfield store. Outstanding service and pleasant way of helping. We had issues finding a helmet that would fit, with the features desired. James advised of all options and ‘built’ a solution for us. Patiently instructed us with setting up new comms too and we left, ready to use the equipment. Great that there are people out there who will take time, explain and work to find a solution if it isn’t ‘on the shelf’. Highly recommend that store and James particularly from this experience.

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Stephen Cassidy
Stephen Cassidy
1 reviews
over 2 years ago
5 out of 5 stars

Fantastic All Round

I have just returned to biking after a 7 year break, so my wife and I needed fully kitting out again. I cannot recommend Infinity Motorcycles Christchurch highly enough. The advice and amount of time they gave to both us chosing our new gear was fantastic. Better still, with their price matching, discounts and Infinity Points, they have saved us a considerable amount of money. Thank you gents!

Helpful?
Russell Leach
Russell Leach
1 reviews
over 2 years ago
5 out of 5 stars

Outstanding Service.

I ordered 2 pairs of motorcycle trousers and both came very quickly. I decided to keep 1 pair and return the other ones. I had a slight problem on the returns order slip (online) so I called Infinity Motorcycles and they sorted the problem out. Easy return with FREE postage! Just received a notification to say the refund is being processed 3 days after i sent them back. This is my first time buying from Infinity and defiantly won't be my last. Any issues were sorted very quickly and everything else has been very good. Thanks @Infinitymotorcycles.

Helpful?

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Quirky Steve
Quirky Steve
1 reviews
over 2 years ago
5 out of 5 stars

New boots from Oxford branch

Popped in to Oxford branch to have a look at boots. I am aging a bit and needed something comfortable and easy to put on. Ben C was great: patient, knowledgeable and offered good advice. So yes did not buy the £100 boots or the £500 pair but somewhere in between. No hard sell but my new boots make such a difference to my riding. Many thanks Ben

Helpful?
Anonymous
Anonymous
1 reviews
over 2 years ago
5 out of 5 stars

Always received great advice and 5 star…

Always received great advice and 5 star service from James at Christchurch.

Helpful?
David Ward
David Ward
1 reviews
over 2 years ago
5 out of 5 stars

Just been down today to get some new…

Just been down today to get some new boots, staff were always welcoming friendly no pressure. Decided to buy some boots and mentioned I struggle with pant due to short leg the lady said hang on a sec I have an idea came back with an absolutely perfect fitting pair of pants. I was expecting them to cost a lot but they were very reasonable. I feel a lot safer now knowing my trousers are the right fit. These guys are amazing soooo much to choose from its gonna cost me a fortune haha

Helpful?
Jim Stephenson
Jim Stephenson
1 reviews
over 2 years ago
5 out of 5 stars

Called in to buy a new helmet.

Called in to buy a new helmet at Oxford branch. Steve was terrific and offered a custom fit on a Neotec 2. Custom parts and Bluetooth unit arrived promptly and back in to collect. Ellie so helpful. Even commissioned the Bluetooth and set up my Spotify for me! Thank you Infinity.

Helpful?
James Tinson
James Tinson
1 reviews
over 2 years ago
5 out of 5 stars

Oxford branch

Needed a new helmet looked on the website but then decided to go into the Oxford branch where Ben C was most helpful gave me all the information I needed and more I went home watch a few YouTube videos then went back the next day and see Ben I bought a new helmet and a Cardo he set it all up and couldn't have been more helpful Oxford branch ⭐⭐⭐⭐⭐ Ben C ⭐⭐⭐⭐⭐

Helpful?
Spam Account
Spam Account
1 reviews
over 2 years ago
5 out of 5 stars

Infinity motorcycles Watford

Yesterday I visited the Watford store and was very pleased with my experience, they have a great range of products and very welcoming staff - Rue was great help in finding me the best kit for my budget. Highly recommend this store for all your biking needs.

Helpful?
Patrick Mills
Patrick Mills
1 reviews
over 2 years ago
5 out of 5 stars

Very helpful staff (Mr

Very helpful staff (Mr. B) who helped me with motorcycle clothing. An extensive range now at the store.

Helpful?
Kelly
Kelly
1 reviews
over 2 years ago
5 out of 5 stars

Jacket selection and happy with the service

I was looking for boots and a jacket. Peta was the sales person who assisted me. She was extremely knowledgeable of the different brands and helped me with the selection that worked best for my riding style. Peta made me feel catered too without pushing the product on me. Thank you for great service!

Helpful?
Consumer
Consumer
1 reviews
over 2 years ago
5 out of 5 stars

Great Staff at Farnborough

Recently visited the Farnborough store to purchase some new gloves and found I had picked up a screw in my rear tyre on the way over. Henry was very knowledgable on the selection of gloves in store, and when I mentioned the screw in the tyre, he stayed late to assist me in using a tyre sealant product that I was not aware of, and I was able to ride home again! Really friendly staff and a nice store, very happy with my new gloves as well - thank you Henry!

Helpful?
Frazer Anderson
Frazer Anderson
1 reviews
over 2 years ago
5 out of 5 stars

Massive thanks to James at christchurch

Massive thanks to James at christchurch for the help with picking a helmet. The tech has changed massively since I last rode and he was extremely knowledgeable and respective of my budget.

Helpful?
Steve
Steve
1 reviews
over 2 years ago
5 out of 5 stars

Christchurch Infinity.

Popped into the Christchurch branch to get some new kit, Sam and James couldn’t have been more helpful if they tried! They took the time to understand what I really needed for the type of riding I do, and got me in some properly fitting, top quality kit! 5* all around!

Helpful?
Mark L
Mark L
1 reviews
over 2 years ago
5 out of 5 stars

Infinity motorcycles x"church

I have been shopping at the Christchurch store for many years and have found that everytime I go there Nathan and James always provide great customer service and have excellent knowledge of all products in store. They both go out of their way to help you find what you are looking for. For sure a great asset to Infinity Motorcycles. Five ⭐️⭐️⭐️⭐️⭐️

Helpful?
Alistair Bennett
Alistair Bennett
1 reviews
over 2 years ago
5 out of 5 stars

New riders very welcome!

I’m just starting out on my motor biking journey and I popped into the shop one evening. Rebecca was very knowledgable and guided me through the kit. Despite being a novice, there was no pressure to buy, but I will be back as I’ve got a voucher to enjoy from my riding school. I’ll definitely be back, thank you!

Helpful?
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About Infinity Motorcycles

Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.

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