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HomeInfinity Motorcycles Reviews
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Infinity Motorcycles Reviews

4.2718676122931445 out of 5 stars
4.2718676122931445 out of 5 stars
4.3
|Great|423 reviews

TrustScore

4.3
4.2718676122931445 out of 5 stars
Great
5 out of 5 stars
335
4 out of 5 stars
8
3 out of 5 stars
6
2 out of 5 stars
8
1 out of 5 stars
66
423 reviews in total

Review summary

Infinity Motorcycles generally receives positive feedback for its exceptional customer service and knowledgeable staff across various locations. Many reviewers highlight their pleasant experiences with employees like Millie and Steve, who provide helpful guidance in selecting motorcycle gear. Customers appreciate the fast delivery and efficient resolution of issues, such as incorrect orders. However, there are notable complaints regarding product quality and customer support, particularly concerning warranty claims and receiving damaged items. Some consumers express frustration over poor in-store assistance and stock availability, indicating a decline in service quality over time. Despite these criticisms, the overall sentiment remains positive, with many praising the company as a reliable choice for motorcycle enthusiasts.

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Based on reviews, created with AI

See what reviewers are saying

Modestas G.
Modestas G.Featured

7 months ago

5 out of 5 stars

Excellent

I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you

Becky Weston
Becky WestonFeatured

7 months ago

5 out of 5 stars

Steve at the Berinsfield store was so…

Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.

Sam
Sam Featured

7 months ago

5 out of 5 stars

Popped into infinity motorcycle…

Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not... See more

Mr Michael King
Mr Michael KingFeatured

8 months ago

5 out of 5 stars

Great company to deal with

Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast an... See more

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Mike Morrison
Mike Morrison
1 reviews
over 2 years ago
5 out of 5 stars

When things go wrong ……..

When things go wrong …….. Picked a great helmet but it was a little too small. Wore it three times and had to take back . Nathan swapped for a large one which fitted perfectly . Really appreciate the great service as taking back a “used” helmet can be problematic with some shops . Thanks Nathan .. very pleased

Helpful?
shashank varma
shashank varma
1 reviews
over 2 years ago
5 out of 5 stars

Infinity has the best staff and gear collection

Infinity motorcycles has one of the best and most well priced collections I’ve seen for a motorcycle gear store. Especially the helmet collection. The staff here is just absolutely the best in terms of knowledge and customer service. I’m purchasing a helmet from here from all the way over in india and the staff, especially Luke, has been the most helpful by constantly going back and forth with me on which helmet would be the perfect fit for me out of all the choices I was getting confused about. Threw in a little discount as a gesture of good will. Can’t get any better than that. Please make sure you shop here for the best collection and experience

Helpful?
James
James
1 reviews
over 2 years ago
5 out of 5 stars

Norwich store is full of cheerful and…

Norwich store is full of cheerful and knowledgeable staff who are happy to help with any thing. Always a good experience.

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Ciaran Kelly
Ciaran Kelly
1 reviews
over 2 years ago
5 out of 5 stars

Yip class as always

Yip class as always. Craig and Lisa are top class.

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Elisa Mapstone
Elisa Mapstone
1 reviews
over 2 years ago
5 out of 5 stars

Deacons garage oxford Rd

Deacons garage oxford Rd. Dorchester, Wallingford. We were having alot of trouble finding what we wanted but luckily Ben came to our rescue and found us exactly what we wanted. A great team member. Thankyou Ben.

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Dean Kirkwood
Dean Kirkwood
1 reviews
over 2 years ago
5 out of 5 stars

Faulty Helmet

I had an issue with a helmet I had only purchased 1 month ago so took it back in. I spoke to Carla who did everything in her power and more to exchange the helmet for me even though it had past the return date, but because of the issues with the helmet model before they made an exception on this occasion. I really appreciate the help and professionalism of the team at the Glasgow store and I will return for many future purchases. Thank you

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Gus Smart
Gus Smart
1 reviews
over 2 years ago
5 out of 5 stars

In person beats online

I arrived early at the Glasgow branch, on a Tuesday morning and was greeted by Duncan. I was pretty sure I knew what I was looking for so I asked directly about looking at the Scorpion exo 930 helmet. I was pleased to be told that there was plenty in stock and Duncan led me to the rear of the store, where most of the helmets were on display. So just a case of getting the right size now, or so I thought. Today I found out that my head isn't quite the shape many manufacturers hope for. Unfortunately my chosen model just wasn't the right fit, either too tight front to back or too loose altogether. Thankfully, I had Duncan to exercise all his knowledge and expertise, to painstakingly work his way through all the available options, and find me a good fitting lid, that ticked all the boxes. Couldn't be happier with my decision to go in store over online shopping.

Helpful?

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jane
jane
1 reviews
over 2 years ago
5 out of 5 stars

Fabulous Infinity Oxford

Steve ,James , Den, Ellie and Rebecca are simply fantastic. A dream team . I’m a woman over sixty who is starting biking with my partner and what could have been a daunting experience (as it is seemingly a male dominated sport ) turned out to not be so due to these lovely knowledge, kind patient and helpful people . All girls out there , this is the place to go to for fantastic biking attire !

Helpful?
Sam
Sam
1 reviews
over 2 years ago
5 out of 5 stars

I visited the Chiswick branch today

I visited the Chiswick branch today, and Luke was incredibly helpful and knowledgeable. Please pass on my praises to him. 10 out of 10.

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Mark Mcateer
Mark Mcateer
1 reviews
over 2 years ago
5 out of 5 stars

Pop into to Belfast 1St classdoing my CBT so…

Pop into to Belfast doing my CBT so Craig helped me with new Shoei helmet and gloves 1st advice very friendly and much appreciated be back for rest of my kit when I get my test thank you

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Stephen
Stephen
1 reviews
over 2 years ago
5 out of 5 stars

Belfast store 5*

Visited the Belfast store and as always the service is great and the staff are friendly & knowledgeable

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Martin Gough
Martin Gough
1 reviews
over 2 years ago
5 out of 5 stars

Helmet fitting and trying

V helpful with trying and fitting an adventure helmet, even though I then bought it off the Infinity site to get the right colour. Great service fromtheGlasgow shop.

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Yaseen
Yaseen
1 reviews
over 2 years ago
5 out of 5 stars

Eli and his colleague…

Eli and his colleague was extremely helpful, helpped me with my new shoe gt air 2 helmet and put up the intercom system and the fog visor. Very helpful and gave me good advise on which helmet to chose to fit my head. Much appreciated

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Mrs  Millson
Mrs Millson
1 reviews
over 2 years ago
5 out of 5 stars

Just wow

Just wow, what a fantastic service we had from these guys, can’t thank you enough

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Mr Chris Godding
Mr Chris Godding
1 reviews
over 2 years ago
5 out of 5 stars

A return to the Oxford store

I was looked after today by Ben in the Oxford store. I would like to thank him for his time and resolving my issue with a garment I had issues with. I really felt he went the extra mile for me whilst I was in the store. Once again thank you Ben for all your help today.

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d p
d p
1 reviews
over 2 years ago
5 out of 5 stars

I am a returning motorcyclist and have…

I am a returning motorcyclist and have to completely get kitted out. I have been going to Oxford numerous times, each time all the staff have time for me and have been more than helpful. I also see them the same with all other customers, young or old alike. Ben has ordered items in that aren't on the shelves, and a jacket specifically to size. Can't fault there customer service.

Helpful?
Nigel
Nigel
1 reviews
over 2 years ago
5 out of 5 stars

Gina

Gina who served me was so helpful and knowledgeable. I will definitely recommend

Helpful?
Toni Veness
Toni Veness
1 reviews
over 2 years ago
5 out of 5 stars

Helpful service

Went into store not knowing what I needed for starter kit. Amazing service. Made me feel at ease. The Lady was called Lydia and she was very friendly, I would highly recommend. Answered all my silly questions and told me I can go in any time for help.

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Paul Vincent
Paul Vincent
1 reviews
over 2 years ago
5 out of 5 stars

Thanks Rebecca

Thanks Rebecca, amazing service today as always. Look forward to coming back to see you all soon!!

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sorr
sorr
1 reviews
over 2 years ago
5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Curtis was very patient and extremely helpful with us. Could not have asked for better service. Delighted with my motorbike jacket and jeans, great quality and very reasonable pricing. The staff would go to ends of the earth to get you suited right. Cannot recommend highly enough.

Helpful?
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About Infinity Motorcycles

Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.

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