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HomeInfinity Motorcycles Reviews
Infinity Motorcycles logo

Infinity Motorcycles Reviews

4.2718676122931445 out of 5 stars
4.2718676122931445 out of 5 stars
4.3
|Great|423 reviews

TrustScore

4.3
4.2718676122931445 out of 5 stars
Great
5 out of 5 stars
335
4 out of 5 stars
8
3 out of 5 stars
6
2 out of 5 stars
8
1 out of 5 stars
66
423 reviews in total

Review summary

Infinity Motorcycles generally receives positive feedback for its exceptional customer service and knowledgeable staff across various locations. Many reviewers highlight their pleasant experiences with employees like Millie and Steve, who provide helpful guidance in selecting motorcycle gear. Customers appreciate the fast delivery and efficient resolution of issues, such as incorrect orders. However, there are notable complaints regarding product quality and customer support, particularly concerning warranty claims and receiving damaged items. Some consumers express frustration over poor in-store assistance and stock availability, indicating a decline in service quality over time. Despite these criticisms, the overall sentiment remains positive, with many praising the company as a reliable choice for motorcycle enthusiasts.

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Based on reviews, created with AI

See what reviewers are saying

Modestas G.
Modestas G.Featured

7 months ago

5 out of 5 stars

Excellent

I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you

Becky Weston
Becky WestonFeatured

7 months ago

5 out of 5 stars

Steve at the Berinsfield store was so…

Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.

Sam
Sam Featured

7 months ago

5 out of 5 stars

Popped into infinity motorcycle…

Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not... See more

Mr Michael King
Mr Michael KingFeatured

8 months ago

5 out of 5 stars

Great company to deal with

Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast an... See more

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Tim, Northern Ireland
Tim, Northern Ireland
1 reviews
over 2 years ago
5 out of 5 stars

Great Experience at Infinity Belfast

I have used the Belfast store on a number of occasions over the last couple of years. On each visit I have been hugely impressed with the staff, their friendly approach, their helpful advice and their impressive knowledge of their products. My most recent visit was to try to find a product for cleaning my textile bike jacket. There seem to be a lot of conflicting views online but Gareth in the Belfast store was able to check and pick out the best product - explaining how to use it and also some tips on how to remove oil stains.

Helpful?
Helen McCullagh
Helen McCullagh
1 reviews
over 2 years ago
5 out of 5 stars

Always go to Infinity Belfast store for…

Always go to Infinity Belfast store for all my biking needs. Lisa and the guys are always happy to help and couldn’t do enough for you. Lisa has helped out on a few occasions making sure we get everything we need and at a great price.

Helpful?
Robert
Robert
1 reviews
over 2 years ago
5 out of 5 stars

Fantastic shopping experience The only motorcycle shop to shop in

The only motorcycle shop to shop in, first class service and wow everything you could need and what makes it very attractive to shop in is the price match and yes deliver to your door if your bit far away. Lisa can't do enough for you and great knowledge of bikers needs and of course the rest of the staff always looking to help and very friendly. Highly recommended and can't go wrong with there prices, 5 stars. Jim 👍👍👍

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customer
customer
1 reviews
over 2 years ago
5 out of 5 stars

Fantastic experience at belfast infinity

Been using infinity belfast for a number of years now and it’s great to have a local store where Lisa and the team have so much knowledge and so helpful . Being a tad older I like being able to physically go in and view the products I’m interested in and their price match guarantee ensures I make my purchases in store . If ur in Northern Ireland make sure to visit Lisa and her team for all your biking needs and some good craic:)

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Daniel Hull
Daniel Hull
1 reviews
over 2 years ago
5 out of 5 stars

Recent visit I was over the moon with

Recent visit I was over the moon with! Lisa and the team really went the extra mile in the belfast store! No question was unanswered, took the time to find the right sizes and style that suited! Thank you will happily be back!

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Bill Orr
Bill Orr
1 reviews
over 2 years ago
5 out of 5 stars

Belfast infinity is best

I visit my local store very often, as it has a great selection of everything, staff are very helpfull, as well as this it has a price match promise, Lisa always is very helpfull, and go’s that extra mile, to educate me , on the products she sells, always enjoy going to the shop……Bill

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Steven Waring
Steven Waring
1 reviews
over 2 years ago
5 out of 5 stars

A great company to deal with as they…

A great company to deal with as they have some of the best employees that are on hand to help with questions and information about brands and motorcycle items. Lisa in the belfast branch has always been on hand to advise me and direct me on my purchase of motorcycle gear!

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Consumer
Consumer
1 reviews
over 2 years ago
5 out of 5 stars

Being new to motor biking I knew very…

Being new to motor biking I knew very little to what kit I needed and on a budget. The team at infinity talked me through all the different makes and give me plenty of advice on biking. Lisa went over and beyond to help me get the best fitted gear for myself and some products for the bike to keep her clean. 5* service from the Belfast store. Certainly will be back.

Helpful?
Antony H
Antony H
1 reviews
over 2 years ago
5 out of 5 stars

Fantastic service

Fantastic service on the telephone from their Oxford shop and great delivery too. I have previously visited the Oxford branch and it was a good experience - lots of stock, good advice and no pressure to purchase.

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MrStephenlev
MrStephenlev
1 reviews
over 2 years ago
5 out of 5 stars

Had an excellent experience

Had an excellent experience, Carla was extremely helpful.

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Stevie McCamley
Stevie McCamley
1 reviews
over 2 years ago
5 out of 5 stars

Excellent service from experienced…

Excellent service from experienced sales team davey mercer went that extra mile to ensure I received the best suited riders gear @ a great price 👍

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client
client
1 reviews
over 2 years ago
5 out of 5 stars

Happy Southampton Customer

I have been using the store in Southampton for nearly fourteen years and found them excellent in their advice, willing to spend time so we leave as a happy customer.

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David
David
1 reviews
over 2 years ago
5 out of 5 stars

This afternoon I visited my local shop…

This afternoon I visited my local shop in Watford. Great service from the team, especially Ruel on helping me decide on a ‘new’ helmet. My old one (Shoei GT Air) being over eight years old and whilst low usage, it was time to change. Ended up with another Shoei GT Air, but the later version with the optional sena intercom. Great deal but just as important was the excellent friendly and professional service. Well done 👍

Helpful?
Rob
Rob
1 reviews
over 2 years ago
5 out of 5 stars

Shopped here over the last 5 years or…

Shopped here over the last 5 years or so and never been disappointed! This time it was a new Helmet, Terry assisted and was awesome, product knowledge, reasoning of what works and what’s right for me - couldn’t ask for more - Top guy and great choice and assistance - highly recommended A+++++

Helpful?
Darren
Darren
1 reviews
over 2 years ago
5 out of 5 stars

Great service

Great service got a pair of RST waterproof shoes for a good price and free next day delivery 10/10 would highly recommend

Helpful?
Euan Robertson
Euan Robertson
1 reviews
over 2 years ago
5 out of 5 stars

Served by Rue in the Watford store

Served by Rue in the Watford store, very helpful for a new rider looking for advice.

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Consumer
Consumer
1 reviews
over 2 years ago
5 out of 5 stars

Team in Belfast are the best

Team in Belfast are the best, and lead by a great manager in Lisa!! They are always on hand for any help I’m in, and the whole team have spoken to me at least twice over the years I’ve known them! Wouldn’t suggest anyone with a bike to go anywhere else in NI but here!!

Helpful?
David ANDERSON
David ANDERSON
1 reviews
over 2 years ago
5 out of 5 stars

As a member of the Belfast Advanced…

As a member of the Belfast Advanced motorcycle group who meet every Saturday morning at Infinity Boucher Rd Belfast I can't praise Liza and the long suffering Guys highly enough, great patience & endless sense of humour. Excellent coffee as well 👌

Helpful?
FAYE RYAN
FAYE RYAN
1 reviews
over 2 years ago
5 out of 5 stars

Absolutely fabulous friendly staff..

Absolutely fabulous friendly staff.. Couldn't recommend going here enough. Found Lisa and her staff incredibly helpful and made making my purchase so much easier ..

Helpful?
Stephen  Mills
Stephen Mills
1 reviews
over 2 years ago
5 out of 5 stars

First Class!

I’ve been using Infinity Belfast for many years to purchase perosnal equipment for myself and also recommending them to my students I cannot recommend Lisa and her team highly enough Excellent product knowledge and first class customer service Stephen Mototrainingni.Com

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About Infinity Motorcycles

Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.

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