RUDE
I've been using this carwash for many years and never had a problem. However the staff there now are the rudest and have absolutely No idea how to treat customers. I will never use them again. A DISGRACE OF A PLACE!!😡😡😡

10 months ago
Für Ceramix XTR Programm 20 € bezahlt. Auto ist nicht vernünftig sauber rausgekommen. Jeder Menge Flecken. Leider großer Enttäuschung. Weg geschmissene Geld .
I've been using this carwash for many years and never had a problem. However the staff there now are the rudest and have absolutely No idea how to treat customers. I will never use them again. A DISGRACE OF A PLACE!!😡😡😡
Have used them for few years, but on 24 January part of the rear of my car was NOT cleaned. Completed their online form with photos and have not heard from them. Appalling customer services
Der Service vor Ort war einwandfrei. Man(n) war sehr freundlich zu mir und hat mir geholfen, ein Auto-Problem zu lösen. Die Anlage an sich ist ordentlich und funktionabel. Diese Wasch-Straße möchten das Fahrgast-Beförderungsteam und ich immer wieder gerne fahren.
Very, very, very poor experience from the car wash at the Tesco branch in Chichester. The operator filled my car with mud on the inside because he doesn't know how to operate a jetwash lance. The manager is also very rude and between both of them one sorry wasn't received.
The drivers side brushes weren’t working. Run down site with poor customer service
Was verbally abused by one of the staff. Not nice.
Lots of Arabic shouting and fighting. They take one's money and forget about one's car's cleanliness. A production line of efficient cash flow without care for the customer's satisfaction. I go there because I can't be bothered to try the others.
Brought my car in today for the full works. My husband was having to use the car for work (he’s a joiner) so you can imagine the state it was in. Was identical to the inside of a works vans with wood chipping, saw dust, stones, food, spillages and so on. When I picked my car up it was like picking up a brand new car. You’d never know the filth that had been there just a couple hours before. Never used them till today but will definitely be back! Thanks again guys.
Nach App-Wechsel fehlen mir nach wie vor fast 50 Euro Guthaben. Ich habe mehrfach versucht per Mail Kontakt aufzunehmen- keine Reaktion nach inzwischen ca 1 Jahr! Telefonisch bei mehrfachen Versuchen nicht erreichbar.
Went there at 5:20 pm, I know its nearly closing time i.e. 6 pm but it doesn’t mean that you just lock yourself up and after few minutes you come out and just pretend to jet spray and also Triple foam don’t have the foam it needed. Also their Vacuum cleaner also don’t work, just takes money for nothing.Its been couple times here and its like this. Nothing has changed sadly.
Felgen waren noch nach der Wäsche genau wie vor der Wäsche. Nach Beschwerde wurde ich einfach abgewimmelt. Für einen Dienstleister ein no GO. Bei so einem schlechten Waschergebnis gibt es keine Diskussionen. 15 Euro ist auch nicht billig. Auf Deutsch sehr schlechter Service.
Geht gar nicht! 👎🏼👎🏼👎🏼👎🏼👎🏼
Avoid this car wash—it takes car washing to a whole new low. I went for a HD Wash at my local IMO (Burslem), and the result was appalling. My car was left covered in a powdery dust, with streak marks and spots on the front window where the dryers/blowers failed to remove the surface water. The alloy wheels were still dirty, with a powder-like film on them. I'm really disappointed and will definitely not be returning. After this experience, I had to take my car to a hand carwash the next day to get it properly cleaned. Shocking.
Stay Away from this IMO The worst service i received from IMO Car washes I used so far. I used ULTRA HD NOT washed properly even Number plates not touched Asked them but unhelpful poorest service I ever come across
So einen exzellenten Service habe ich selten erfahren. Angefangen von der überaus freundlichen Begrüßung über die Einrichtung der App, der ausgezeichnete Vorreinigung bis hin zum unübertrefflichen Waschergebnis der neuen Ceramic XTR - das rundum Wohlfühlprogramm. Meine neue Waschstraße Nummer 1 ;-)
Terrible experience. Complained that my car came out with dirt still on the glass roof! Ao went back to tell the operator who said that I needed to go home and clean it myself! I asked them to run the pressure washer over the glass roof to remove the dirt, which after asking several time they reluctantly did, but told me that if I didn't leave immediately they would be calling the Police! I was confused and explained that this was a customer service complaint and not a Police matter. And was then made to reverse up and leave with bird poo reminants, water and dirt down the side of the car.. this is what nearly £20 of a car wash buys customers… very very unhappy. Will never return, and this is from a customer who have used IMO since the days when they were ARC!
New management,works perfect.
Do not visit unless you want a shredded tyre! The chain completely destroyed my tire and IMO car washes are now being silent and not replying to my emails requesting a refund on the tyre that I had to pay for myself even though it was the car wash’s fault it got torn in the chain!
The boss in London Colney is incredibly rude and quite aggressive. It can actually be quite a distressing experience if you’ve never been in one of these before- eg. Taking your handbrake off. I had been to a funeral on the day I visited this car wash, and- following this encounter- the funeral was not the worst part of my day.
I would give this 0 stars my van could not go through the automatic car wash. So the only option was to wash it for myself. A staff member told me it was 15 bank statement it was 15.50 dollars as I used the soap brush I never had enough time to use the water blaster to wash the soap off van came out just as dirty as when I came in WASTE OF TIME AND MONEY AVOID
Based on analysis of 307 reviews rated 1-2 stars for IMO Car Wash
“Very disappointed with IMO Car Wash”
“Bei der Wäsche gehen keine Insektenrückstände oder kleine Vogelkotstipser ab”
“Today I went to get my car washed and valeted”
“His immediate response was dismissive and rude—claiming IMO does not offer discounts and suggesting I “go to a superm...”
“I regret using IMO Car Wash”
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IMO Car Wash is a leading provider of automatic car wash services, operating over 280 locations across the UK and several countries in Europe, including Australia, France, and Germany. The company specializes in drive-through car wash solutions that prioritize quality, speed, and value for money. Customers can easily locate their nearest IMO Car Wash facility through the company's website, which enhances convenience for individuals seeking quick and efficient car cleaning services. The target market for IMO Car Wash includes vehicle owners who require regular maintenance and cleaning for their cars but prefer a fast and automated service. By offering a unique washing system, IMO Car Wash aims to meet the needs of busy consumers looking for reliable and effective car washing options, all while ensuring a hassle-free experience.
IMO Car Wash receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers praise the friendly staff and the quality of the wash, noting that the service is often "super freundlich" and the car wash itself is effective, many others report disappointing experiences. Common complaints include inadequate cleaning, with cars often leaving the wash still dirty or with visible stains, and issues with outdated equipment that fails to remove tough residues like insect remains. Additionally, customers express frustration over poor service, including a lack of communication about available options and unexpected fees. Overall, while there are positive experiences highlighted, the majority of reviews indicate significant room for improvement in both service quality and customer satisfaction.
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