A month ago
Corporate rates are reasonable and the booking process is straightforward. Property quality varies by location but generally meets business standards.
A month ago
Our dedicated account manager has been excellent to work with. They understand our company's specific requirements and always provide competitive quotes. The contract negotiation process was smooth an... See more
A month ago
Appreciate the business-friendly cancellation policies, especially important given how often corporate travel plans change. The variety of hotel tiers helps match different budget requirements for var... See more
A month ago
IHG has a wide network which is convenient for business travel, but service quality can be inconsistent across properties. Some locations exceed expectations while others feel dated. The mobile app is... See more
Corporate rates are reasonable and the booking process is straightforward. Property quality varies by location but generally meets business standards.
Our dedicated account manager has been excellent to work with. They understand our company's specific requirements and always provide competitive quotes. The contract negotiation process was smooth and fair.
Appreciate the business-friendly cancellation policies, especially important given how often corporate travel plans change. The variety of hotel tiers helps match different budget requirements for various types of business trips.
IHG has a wide network which is convenient for business travel, but service quality can be inconsistent across properties. Some locations exceed expectations while others feel dated. The mobile app is helpful for managing bookings on the go.
Love the IHG One Rewards program for business travel. Room upgrades are frequent and the points accumulate fast with corporate bookings.
The business services are adequate for our needs. Account setup was smooth and billing is transparent. However, the customer service response time could be faster, especially for urgent booking changes.
We've used IHG for several corporate events and meetings. Their event planning support is professional and venues are well-maintained. Catering options are decent but could use more variety. Overall a dependable choice for business functions.
Overall satisfied with IHG's business services. The online booking system works well most of the time, though I've encountered a few glitches during peak booking periods. Customer service was helpful in resolving the issues. The variety of hotel brands under IHG gives good options for different business travel needs.
IHG's business services have been fantastic for our company's travel needs. The booking platform is intuitive and the corporate rates are competitive. Account management team is responsive and helps resolve issues quickly.
IHG's business services integrate well with our corporate travel management system. This makes expense reporting much easier for our finance team. Some properties could use updates but overall a solid business partnership.
While the hotels themselves are fine, the business services customer support has been frustrating. Long hold times and having to repeat information multiple times. The booking platform works well enough, but when you need human help, it's a struggle.
The online portal makes booking multiple rooms for business trips very easy. Reporting features help with expense tracking.
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IHG (InterContinental Hotels Group) is a multinational hospitality company that operates hotels, resorts, and extended stay properties worldwide. The company manages multiple hotel brands across various market segments and provides hospitality services including accommodation, meeting facilities, and guest amenities. IHG also offers loyalty programs and booking services for travelers and business clients.
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Reviewers generally appreciate IHG's business services for their effective integration with corporate travel management systems and flexible cancellation policies, which are crucial for adapting to changing travel plans. The online booking platform is highlighted as convenient, making it easy to manage multiple room bookings and track expenses. Many customers express satisfaction with the professional service from dedicated account managers and the overall value for money with competitive corporate rates. However, there are notable complaints regarding customer support, with some users experiencing long hold times and inconsistent service quality across different properties. While the booking system is mostly reliable, a few reviewers mention glitches during peak times.
