Review summary

HP has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and expensive.

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Hewlitt Packard Personal Review

Hewlitt Packard Personal Review – Negative I am not writing this to tell others not to purchase HP Products, but I will just relate my story and you can make your own mind up. I must first apologize as the exact dates might be a day or two off, you will understand when I get more into the details. On the 29th of August 2024, I ordered a HP Pavilion Laptop 16t-af000, 16" directly from HP. The laptop arrived the 14th of September. I installed all my person purchased programs, MS Office, Photoshop, those type of programs. I am not a gamer and am a 73-year-old retired government worker. I use it for personal reason nothing complicated. The first issue was I was unable to use the stylus on my touchscreen, not critical but I paid for touch screen. Once that happened it all turned bad and I started to have more and more issues with the laptop and I contacted HP every time at least twice a week. HP had techs and higher techs remote in and acknowledged the problems and all had one solution I believe they called a Cloud Boot. 1. Remove all programs and files to an external drive. 2. I was then told to totally wipe the hard drive clean. 3. I was to reinstall Windows 11 and then all my programs. (This process with removing, reinstalling took more than 6 hours.) Prior to doing all the above I asked HP since they acknowledged the issues why don’t they just send me a new one and I will send this one back. They said they couldn’t do that and only replace items if damaged in shipment (Good to know). Their other solution was to take it to a HP Certified repair shop. I contacted the one suggested and was told it would probably take 3-4 weeks IF they could fix it. This is the only PC I have and have been working around the issues but still getting stuff down but takes about 50% more time. The contact between myself and HP continued with a multitude of techs remoting in, assigning case numbers, resending to a different tech that was a specialist in this area of repair. I have about 8-10 case numbers all of them still sitting there either closed or they just don’t care. They have called and then sent emails stating sorry they missed me on phone and they would appreciate a good time and day to call which I gave them. I waited 2 hours from the set time and nothing. I called the number and go the recording that this number is not available at this time and try again later. The tech connected to that number finally sent me an email apologizing that he was on vacation/. So here I sit with an expensive hunk of junk that Hewlitt Packard could care less about. The simplest solution would be to just replace the one sent to me with a new one and I wouldn’t be sitting here writing this. The laptop still has all the issues with a new one poking its head up now and then but I have dealt with it. I believe that HP was at a loss and figured if I was ignored long enough that I would just go away. I wrote hard letters, not emails to several HP Executives but no acknowledgement of receipt and I am sure they made it to the shredder shortly after they got it. I am just one customer that HP won’t missed and I will be easily replaced. So all you prospective HP purchasers I hope maybe this gives you some insight in what might happen. It happened to me and who knows what else will go wrong. Laptop iffy and will not connect to one of my HP printers (new Issue) Just a heads up.

Printer scanning issues

I called three times to resolve an issue with scanning from my HP Office Jet Pro. All my calls were sent to agents in India. They did not listen to my questions and they did not resolve the issue.

Super firma

Szybka realizacja i dobre ceny – na pewno wrócę.

KE
Meest waardeloze klantenservice ooit

Meest waardeloze klantenservice ooit. Zelfs een 1 is te hoog!! Nooit iets bestellen bij HP!!! Een monitor online bestelt. Daar ging het al fout wel een bevestiging gekregen maar nooit verwerkt. De dag erna contact opgenomen via de chat. De medewerker zei; dat jij een bevestiging hebt ontvangen betekent niet dat je het ook krijgt?? Daarna meerdere malen aangegeven de bestelling te annuleren omdat ik de bestelling zelf niet kon annuleren. Ondanks mijn verzoeken alsnog verstuurd. Toen contact opgenomen met de klantenservice. Werd ik meerdere malen weggedrukt omdat ik steeds een Engelstalig persoon aan de lijn kreeg. Vervolgens kreeg ik Ricardo aan de telefoon waarbij ik duidelijk probeerde te maken dat ik 4-5 keer werd weggedrukt. Die onderbrak mij midden in het verhaal en wou zijn eigen verhaal kwijt terwijl ik niet eens was uitgesproken en ook hij drukt mij weg. Ze hebben op de klantenservice totaal geen empatisch vermogen en zijn heel onvriendelijk, denken niet mee en kunnen dus onbeperkt een gesprek wegdrukken als ze het gesprek niet willen aanhoren. Voor mij een reden om noooooit meer iets bij HP te bestellen. Dit was de meest waardeloze klantenservice waarmee ik ooit heb gesproken

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HP Inc.

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hp.com

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60 total • Write a review

Showing 41 - 50 of 56 reviews
SB
1 out of 5 stars

Unreliable Products, Sluggish Aftercare

To be frank, I've never been too enamored of HP products so in a way, bigger fool me. But they had a great Black Friday deal on last year and I needed a big screen laptop so I risked it. And the risk hasn't paid off. The sound was erratic and the camera faulty from the get go but I simply purchased a separate standalone camera which provided a functioning alternative. When I finally decided that I needed to get the built-in camera fixed, well, that's when the issues began. Following a failed attempt by one of their technicians to fix it remotely, I practically had to beg to get the thing collected for repair. And what I was told would take five to ten days has now turned into at least four weeks according to the latest online data in my account at which point I will have been without a laptop for a month. Unreliable products - I recently had to return one of their Chromebooks as well - and utterly indifferent customer service has given Black Friday a whole new meaning. I'll stick with Acer and Asus from now on.

Date of experience: June 17, 2025

J

Joe

US

1 out of 5 stars

Shocking Lack of Support from HP – Avoid If You Expect Aftercare

I purchased an HP Smart Tank Plus 555 Wireless All-in-One Printer, which developed persistent faults while still under warranty — including repeated error messages and connectivity failures. I followed HP’s procedures and submitted a detailed written complaint over four months ago, along with proof of purchase and warranty details (Case No. 5138838673). Despite sending two formal letters (dated January and May 2025), I have received no response whatsoever from HP — not even an acknowledgment. For a global tech company, this complete disregard for customer communication and warranty obligations is truly unacceptable. The product is unfit for purpose, and HP has failed to honour its warranty or even explain the delay. I am now being forced to escalate the matter to Trading Standards and share my experience here to warn others. HP might sell sleek-looking devices, but their customer service is non-existent when something goes wrong. Proceed with caution — if you value support and accountability, look elsewhere. David Gale, UK

Date of experience: June 17, 2025

A

A.A

US

1 out of 5 stars

HORRIBLE COMPANY

HORRIBLE XOMPANY

Date of experience: June 17, 2025

C
1 out of 5 stars

Jeg har i mange år haft en hp…

Jeg har i mange år haft en hp blækprinter som jeg har været glad for. Nu kan den ikke mere og jeg har anskaffet en ny. Men jeg kan ikke afinstallere det gamle software 100% og får en fejlmeddelelse ved opstart. Jeg var så naiv at tro, at hp havde en velfungerende supportafdeling man kunne komme i kontakt med. Men det er umuligt at finde kontaktoplysninger på deres hjemmeside. Hvor er det bare dårlig kundeservice. Men det kan jeg jo også kontatere med alle de dårlige anmeldelser de får. ØV

Date of experience: June 17, 2025

JO
1 out of 5 stars

the worst shit on earth

the worst shit on earth. they buged their software just make their old printers stop.

Date of experience: June 17, 2025

NS
1 out of 5 stars

Très déçue imprimante HP et service technique

Notre imprimante HP OfficePro 8024e au bout de 4 ans a la tête d'impression déjà HS. Vraiment très déçue, j'avais mis le prix en pensant acheter de la qualité, les cartouches d'origine sont très chères et le service technique impossible à avoir au téléphone.

Date of experience: June 17, 2025

MD
1 out of 5 stars

Terrible customer service.

Terrible customer service. Takes over 10 minutes to reach a person And when you do reach a person. They just say thank you for calling HP and hang up on you..... We will be phasing out all of your disappointing products from our business and will have nothing to do with you in the future I may even make it my personal mission to get your customer service staff reprimanded for their failures

Date of experience: June 16, 2025

FG
1 out of 5 stars

Unterirtdisch schlecht

Ich habe direkt bei HP Deutschland ein OmniBook 7 gekauft, bei dem aber nun die Tasten für größer und kleiner (> und <) fehlen. Das Gerät darf ich nach vier Wochen jetzt aber nicht mehr umtauschen, da ich inzwischen im Urlaub war. Es gibt im Helpdesk auch keinen deutschsprachigen Support mehr. Die Ansprechpartner im Telefonsupport sprechen nur ein rudimentäres, gebrochenes "fast-ähnlich-deutsch" und verfügen über keinerlei technische Fachkenntnisse: "Wase iste gerößer-Daste?" Am falschen Ort gespart um mehr am Kunden zu verdienen - allerdings hier zum letzten Mal im Leben. Nach 20 Jahren nur HP werde ich mir nie wieder ein HP Produkt kaufen.

Date of experience: June 16, 2025

WI
1 out of 5 stars

Gestern meinen neuen Drucker…

Gestern meinen neuen Drucker ausgepackt, dann direkt Probleme, weil man diesen Drucker nicht ohne ein WLan fähiges Gerät einrichten kann. Ein WLan fähiges Gerät besorgt, dann wurde ich gebeten mein Bluetooth zu aktivieren... Gesagt, getan. Die "Smart-App" mit einem IQ eines Tiefkühlers sagt mir sie braucht die Berechtigung für das Bluetooth, bloßes einschalten reicht nicht.. Ab hier wirds tricky, denn diese App stellt gar keine Anfrage an das Kontrollzentrum meines IPhones und kann somit auch nicht manuell frei gegeben werden... Mies angepisst auf deren Support-Seite gegangen, musste ich mich mit einem Roboter rum schlagen, der mich nur zu einem Menschen weiterleiten wollte, wenn ich ihm die Seriennummer gebe... Gesagt getan, sie wollen Geld für den Support, da die Garantie 1 1/2 Jahre vor dem Kauf abgelaufen ist laut ihnen...?! HINTER DEM VORLETZTEN...

Date of experience: June 16, 2025

MH
1 out of 5 stars

Was ist das bitte für ein Laden?

Was ist das bitte für ein Laden?! Ich kann auf einmal 2 Drucker nicht mehr in mein Netzwerk einwählen und brauche einen Support. Statt Hilfe bekomme ich die schlechtesten KI-Informationen, die ich je erlebt habe und dann heißt es ich muss für einen Support-Mitarbeiter bezahlen. Verkaufe die Drucker und hole mir eine andere Marke.

Date of experience: June 16, 2025

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