Hotel Chocolat Reviews

I always give Hotel Chocolate as a gift and why not? If you want the best for your friends and family it’s the only way to go!

Items delivered promptly and in good condition. Thanks.

Great gift except it didn’t ask for delivery date before checking out

Delivered on time, usual excellent packaging, and the contents will I am sure will be the usual high quality.

Excellent delivery, lemon curd chocolates are to die for, omg gorgeous 5☆

Ordered and paid next day delivery for a box of chocolates for a relative. Only just arrived ( the computer tells me ). As I live approx 300 miles away, this seemed the ideal way to get a gift to him timeously..... Failed to happen - and he is now out - so I cannot verify delivery with him! Good job that you do not deliver funeral flowers.... My contract is with Hotel Chocolat - for YOUR sakes you need to tackle Royal Mail about this - they are impacting your reputation.... Item ordered on 09.05.25 - delivered on 12.05.25.

Good choice of chocolate's. Delivery was within time. Packaged well. Most of all the chocolates where very well received.

Paid for next day delivery and parcel arrived in two days. Waste of money!!!

Poppy served me and was so friendly, helpful and full of energy, even though it was almost the end of a very warm day at the shop. The ice cream was delicious, but the lovely staff make shopping there extra special. Always have a good experience at the Harrogate store.

We visited the Harrogate store, partly knowing what we wanted (velvetiser hot chocolate) but also looking for a gift. Rebecca there was fantastic. When we couldn’t find what we were looking for she helpfully found it for us. When we were dithering about what to get as a gift she highlighted the best sellers, give us a taster sample ( dizzy praline which I can highly recommend) and accessed my VIP account which I couldn’t log into. She was extremely helpful and friendly. I pleasurable experience from beginning to end.

The Easter Sleekster box I sent to my sister, was received with glee !! She and her husband wasted no time in opening. As always utterly divine chocolates of the highest quality.

On time, packages handed over very politely.

For many years I have been a customer with Hotel Chocolat. Never have have had any problems with ordering, delivery, and the chocolates. It has always been faultless. The young lady, I think her name was Megan, was brilliant, she even helped me negotiate the website, so patient and helpful. Took my order all sorted, all I had to do was sit back and relax as I have always done. Till you got involved with Amazon . The order was specifically made for the chocolates to be delivered on the 15th , But Amazon delivered the on the 10th , Now they will likely sit outside the door, I don't even know which country my friend is in at this moment in time. I have never had any problems with Hotel Chocolat it has always been a pleasure to be a customer and the friends who get the chocolates have always been so happy with them. Why on earth they got mixed up with Amazon is beyond me. Thank you Megan for all your help with the website and helping me with the order, It was a pleasure chatting to you.

Not very happy they used Amazon parcel deliveries which I found hard to track and I was really worried as they doorstep items unlike Royal Mail who if they did that they would be sacked I know as I work for them. I was also a little disappointed with the chocolates as on subscription we used to get a full box for £25 but now x2 little bags plus 11 chocolates are in a small box for £29 I understand things go up in price but am disappointed with what they are sending to people who subscribe to them and buy from their website and shops.This time the chocolates were for our 30th wedding anniversary so really disappointed

According to text package was left behind wheelie bin there is no sign off package when we returned home

Chocolates levered to some unknown address

Bought as a thank you, great to pick a sleeve that had that on it and a card to be able to say as much. Easy to order and quick delivery. Thank you.

Sophie and Rebecca at your Harrogate store were delightful. Sophie welcomed us in and offered us a banoffee milkshake taster (delicious so I bought a box). Rebecca chatted to us about our likes and dislikes and told us about the quiz on your website. I did it whilst in the store n bought 3 packs of delicious chocolates as well as the banoffee sachets. Will definitely return.

Had the sundae for the first time ever in the Nottingham store. Rebecca was super helpful and told us all about the sundae as it was our first time trying it. Tasted amazing, loved the sauce and the billionaires chocolate on the top. The jersey ice cream was great, never tried it before but would certainly try it again. Really enjoyed the little crunch chocolate balls half way down the sundae too. Thank you Rebecca!