9 months ago
Lovely polite Amazon delivery driver, chocolates arrived in perfect condition
9 months ago
The chocolate is no longer the same quality: it tastes cheap but at a luxury price. Unlikely to buy again. It seems sadly you can't have quality and chase a large market share.
9 months ago
4 packets of my velvetiser sachets the assorted packets have a best by date of next month as a pensioner living alone it is a lot to use up. chocolate itself is first class
9 months ago
Repeat order, arrived as promised, delivered by Amazon. As always, everything just as it should be. Looking forward to opening our box of treats!
Trying to order the hot chocolate was very difficult. Computer order would not take and no one was answering the phone until I sent a message. HC are not going to make money working like that. Delivery was very efficient.
Beautiful chocolate Had my second delivery today always on time
The chocolates are absolutely fine my gripe is with the delivery service, the Amazon driver delivered my package to a block of flats round the corner although it was CLEARLY marked with my address. I am disabled and had to go out to find them, Amazon are not at fault but they need to do extra training for some of their drivers in respect of reading skills, but looking forward to enjoying the excellent chocolates.
Realy pleased wedding anniversary presents for my daughter's ,couldn't think what to buy them ,and you ca t go wrong with hotel chocolate 🍫
Excellent product and service Lovely chocolates!
Easy ordering online...disappointed with delivery though. Parcel was delivered warm, so definitely left in hot delivery truck (despite the warning sticker on the parcel about not leaving in direct sunlight!). Giving as a gift so will have to wait for feedback from recipient about whether the chocs survived the heat :-(
I have a subscription with them. There chocolate is to die for. My special treat I have there drinking chocolate. I went on there site beginning in May it’s easy enough yo change a flavour so I just wasn’t myself this day. So I phoned ip to speak to them as I also wanted some chocolates as well, o had a E voucher that’s was mainly my problem, I wasn’t to sure I had done everything properly. I got one of the best customer service agents I have ever been in touch with not just on Hotel chocolate I mean every her name was Alice. Not only do I advice every one to try hotel chocolate just remember if you. Need customer services and you get Alice you will be in fantastic hands she sorted things out for me I’m no time. Thank you Alice. So very much. One up for Hotel chocolate the most beautiful chocolate I have ever tasted, give it a try you really do not know how gorgousr it is. Alice if you read this thank you very much
Went to the Harrogate store today. Very disappointed that they had none of the 70% dark batons (our favourite). However Poppy was really helpful, suggesting alternatives and pointing out the selectors made of the same chocolate. She was knowledgeable about the chocolates and very cheerful to chat to. We might not have been able to buy what we intended, but left having had a nice experience and with a suitable substitute.
The chocolates were package in a lovely gift box and then in another box so they wouldn’t get damaged, you updated me about the order and delivery. They are a gift for somebody, I’m very pleased. Thank you
Feel slightly disappointed that there has been no thought in how parcels are delivered during hot weather! Unfortunately our order was delivered in the morning and left in a metal bin in quite hot temperatures until we arrived home (6hours later). Two of the 12 boxes that we ordered had to be thrown in the bin as the chocolates were all melted. I’ve not opened the other boxes as these are gifts, will just have to keep our fingers crossed that they are ok!
Fantastic service from Hotel Chocolat, beautiful chocolates, as always! Delivered on the date booked & kept updated on delivery time as well. The quality of products & choice on the website is just amazing. Highly recommend
i regularly buy Hotel Chocolat for gifts as the products are very high quality and there is always lots to choose from. Ordering online is so easy, the packaging is always perfect and I'm kept up to date with expected arrival dates and times. Highly recommend.
I had a wonderful visit to the Hotel Chocolat shop in Harrogate! The selection was absolutely fantastic—beautifully presented and full of tempting treats for every kind of chocolate lover. What really made the experience stand out, though, was the exceptional service. Poppy, the assistant on duty, was incredibly friendly, knowledgeable, and genuinely helpful. She added a personal touch that made the visit feel extra special. I’ll definitely be returning—and recommending this lovely shop to friends and family!
The post office delivered the package the day before it was said to be delivered. The post lady was politeness and kind. The best .
Totally awesome. Fast delivery. Great selection. Wonderful delicious chocolate.
Good value good selection in the Easter sale. Easy to order. Took longer than I thought to arrive but all in good condition. Good quality products
Item was in stocked and was ordered for delivery on Friday 16th, arrived late on Tuesday 20th.
Love hotel chocolate. Regularly get the hot chocolate. It's not cheap but it's worth the money for a bit of luxury. I also love the chocolates. Good choice of flavours.
loyal customer for years .sent a 10 % off voucher .however it can only be used on line which means i then incur postage .in store not able to make use of the voucher .not really what i would expect to ensure my future custom
I love Hotel Chocolat for gifts and for myself. The quality is excellent and there is such a wide variety to suit myself and my husband. The sales are really good and it’s fast delivery.
Based on analysis of 159 reviews rated 1-2 stars for Hotel Chocolat
“Answered doorbell within 30 seconds”
“A premium kitchen item such as this should have better build quality and durability and hotel chocolat should care mo...”
“We had the ice cream cone today and it was almost empty”
“The chocolate is no longer the same quality: it tastes cheap but at a luxury price”
“The staff noticed how long we'd been waiting & we didn't even have to mention it as they gave us a refund, apologised...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Hotel Chocolat is a prominent retailer specializing in luxury chocolates and chocolate gifts, catering to a diverse range of occasions. The company offers an extensive selection of products, including hampers, chocolate boxes, and unique drinking chocolate options, all crafted from ethically sourced cacao. With a focus on quality and craftsmanship, Hotel Chocolat aims to provide customers with indulgent experiences through its carefully curated offerings. Targeting chocolate enthusiasts and gift shoppers, Hotel Chocolat appeals to individuals seeking high-quality, artisanal chocolate products. The company’s website features a user-friendly shopping experience, allowing customers to explore various seasonal and limited-edition items, as well as classic favorites. By emphasizing both luxury and ethical sourcing, Hotel Chocolat positions itself as a trusted choice for consumers who prioritize quality and sustainability in their chocolate purchases.
Hotel Chocolat receives a mixed reception from customers, with many praising the quality of their chocolates and the ease of the ordering process. Reviewers frequently highlight the delicious taste and unique offerings, with some long-time fans expressing loyalty after decades of enjoyment. However, delivery issues significantly tarnish the experience for many, with complaints about late arrivals and poor handling by the courier service, particularly after the switch to Amazon. Some customers report receiving chocolates in less-than-ideal conditions, raising concerns about the overall delivery reliability. Additionally, there are mentions of reduced product sizes and perceived declines in quality, which disappoints some consumers.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.