Hotel Chocolat Reviews

Everything was well packaged and my order was here in no time

Hereford shop and Julie! Amazing customer service and chocolate! Thankyou x

Gorgeous range of dark chocolates including some chilli which are lush.Had a problem setting up my account the the team sorted very quickly. Thank you team.😀

Chocolate was delivered to 26 Myring Drive as shown in picture. I live at 28 as stated on the order Pat Rees

I went to treat myself with the birthday coupon I got from Hotel Chocolat, my billionaire’s sundae and service were lovely as usual. Thank you for my treat!

As always I spoke to a very pleasant young man.who was really helpful and cheerful. I asked a question to which he didn't immediately know the answer. He asked if I minded if he put me on hold while he asked for me then, bless him, apologised for the delay (which was minimal) and got the answer for me. The service is excellent and he was lovely. Generally hotel chocolat are great. The sleeksters I have bought as presents recently have had great feedback too

I was given a box of chocolates for my birthday. First time since the take over. I am so disappointed. They are absolutely horrible, overly sweet and tasteless.

Ordered a Velvetiser along with an introductory selection of hot chocolate as a gift. They are delighted with it and the hot chocolate is delicious. Also I have a 12 month subscription. Everything has been delivered in perfect condition and on time. The communication is excellent, efficient and accurate. Overall the whole experience has exceeded expectation and I highly recommend Hotel Chocolat.

25 boxes of chocs (battons) received - all in one piece (on a really hot day), packaged really well, and on the right day. Great service thank you. (Looking at other reviews there seems to be issues with delivery - I worked from home to ensure I didn't miss them - 1 little knock on door, I opened immediately and driver was walking away saying 'didn't think you were in' having left in porch in sun, and the time slot had moved on drastically throughout the day. Last time they were left outside work address at 7pm at night on a Saturday in full view .. £500 worth of chocolate .. and luckily our security people saw them and brought them in). Maybe delivery service needs to be looked at?

Chocolate box was partially opened although packaged securely.

This company is amazing. Great service and wonderful chocolates. I am in Australia and order these for my family in the UK. I know I can trust that they will be delivered on time and in good condition. Well done Hotel Chocolat.

Asked to put in the parcel box just inside my garden gate, yet they left it with a neighbour who I don't even know yet. Whats the point of letting people leave instructions if they're going to be ignored!

Box was left on front door step in the sun

Great packaging and delivery service. Arrived 2 days earlier than I had requested. The chocolates are the best and brilliant to give away as gifts.

Lovely shop with excellent staff, who are friendly and helpful. Sophie and Fran especially good

Not very happy my birthday pressie for friend was completely melted in transit before it got to her! I would of thought Hotel Chocolate on a hot day would of put a cool bag over goods!

Delivered ontime, perfectly wrapped and as ordered.

I have previously had these chocolates given to me and knew how delicious they are, so was an ideal gift for my friend. They were delivered on time.

The chocs I ordered were delivered ontime loved the florintines chocs the others are for family these are like tasters but well worth buying and are cheaper than price online.thanks hotel chocolat.