9 months ago
Lovely polite Amazon delivery driver, chocolates arrived in perfect condition
9 months ago
The chocolate is no longer the same quality: it tastes cheap but at a luxury price. Unlikely to buy again. It seems sadly you can't have quality and chase a large market share.
9 months ago
4 packets of my velvetiser sachets the assorted packets have a best by date of next month as a pensioner living alone it is a lot to use up. chocolate itself is first class
9 months ago
Repeat order, arrived as promised, delivered by Amazon. As always, everything just as it should be. Looking forward to opening our box of treats!
Not only was the parcel delivered a day late (despite paying extra for next day delivery) but there were two people in the house when the delivery was made and it was just left on the front doorstep (the front door was open) - bearing in mind today is 32° :( Not impressed.
Good communications. Product delivered in good condition.
Bought as a birthday present for my partner from the pet's as I know he loves hotel Chocolat especially the Kirsch cherries. Fast delivery and very well packaged.
I had these delivered to my local store, which is only a 10-15 minute walk away. As I had noticed that there have been some issues regarding delivery to people's homes on Trustpilot. Obviously these would be delivered during store opening hours. All three selector packs were in excellent condition. And I even got to use my £5 off birthday voucher.
It was lovely to get the £5 voucher for my birthday. The chocs were delivered very quickly in perfect condition and are delicious, as always.
Rubbish, left parcel outside in 30 degrees and you sub contracted it to Amazon, if I wanted to order with Amazon I would have gone to them direct. I will not be ordering from you ever again.
Delivery was very quick. However one item missing
My friend, whose birthday I had ordered the chocolates for was very disappointed. The courier Hotel Chocolat used to deliver them (Amazon) just threw them by the front door in blazing sunlight. So when my friend got home, he found that the chocolates had disintegrated into an inedible horrific mess. As they were not exactly cheap (almost £30), I feel that they ought to be replaced by Hotel Chocolat. While I realise that this is not the company's fault, and Hotel Chocolates are usually excellent, I do feel they have a responsibility with regard to the the couriers they use.
Order a box of chocolates for my daughter’s birthday . She lives in Scotland we live in the East Midlands . They were delivered the next day to me in the East Midlands . Her present will now arrive 4 days late .
Superb chocolates, next day delivery, very impressive!
Bought 3 x boxes of chocolates, with "Thanks" sleeves. Arrived promptly, in perfect condition, on time. My disappointment lay in the fact that only 1 gift card was included (for 3 boxes?), and although it read "Best wishes [gift sender's name]" underneath it had printed that the gift was from me. The order was made by me but on behalf of a sick relative, who has no means of getting x 3 Thank You cards. Think should have online option of 1 card per box, at least
Really good service with next day delivery, came through Amazon, which was brilliant because I needed them has a gift, well packed as usual, I'm sure the recipient will love them
this is my second order from you, the delivery is super fast , very well packed, and i know the taste will be to die for,
A very helpful friendly customer service and excellent service Plus a very happy recipient who loves chocolate
Delivered on time. Kept informed of delivery. Delivered in good condition.
Five stars for delicious chocolates, not damaged by the terrible heat. Same whinge about the delivery not given a time....
Rebecca served me today at Hotel Chocolat. at the Harrogate shop, she was so nice, she explained the chocolate etc to me in such a good way, told me about special offers etc. Thank you Rebecca
Was served by a young lad called seb I went to him as i told him you made me the wrong drink. He was so professional about it and apologetics. He made another drink and was very helpful and professional and qulity of the drinks are good. Thank you seb for your kind service
The birthday chocolates were left between the bins at the end of the farm lane 200yards from the house on a hot day.The bin men could have had a surprise present if the chocolates survived.
The delivery came on the day I paid for but unfortunately I was out at the time and the delivery company, Amazon, didn’t notify me until quite late about the delivery window which was frustrating as I could have done something about it at that point. To add to that, I bought a large order and several of these have only a 2 or 3 month use by date left, if I select these then that’s by choice but I felt this could have been a little better. I appreciated the instruction you had put on the box about not leaving them in direct sunlight and thus was adhered to so thank you
Based on analysis of 159 reviews rated 1-2 stars for Hotel Chocolat
“Answered doorbell within 30 seconds”
“A premium kitchen item such as this should have better build quality and durability and hotel chocolat should care mo...”
“We had the ice cream cone today and it was almost empty”
“The chocolate is no longer the same quality: it tastes cheap but at a luxury price”
“The staff noticed how long we'd been waiting & we didn't even have to mention it as they gave us a refund, apologised...”
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Hotel Chocolat is a prominent retailer specializing in luxury chocolates and chocolate gifts, catering to a diverse range of occasions. The company offers an extensive selection of products, including hampers, chocolate boxes, and unique drinking chocolate options, all crafted from ethically sourced cacao. With a focus on quality and craftsmanship, Hotel Chocolat aims to provide customers with indulgent experiences through its carefully curated offerings. Targeting chocolate enthusiasts and gift shoppers, Hotel Chocolat appeals to individuals seeking high-quality, artisanal chocolate products. The company’s website features a user-friendly shopping experience, allowing customers to explore various seasonal and limited-edition items, as well as classic favorites. By emphasizing both luxury and ethical sourcing, Hotel Chocolat positions itself as a trusted choice for consumers who prioritize quality and sustainability in their chocolate purchases.
Hotel Chocolat receives a mixed reception from customers, with many praising the quality of their chocolates and the ease of the ordering process. Reviewers frequently highlight the delicious taste and unique offerings, with some long-time fans expressing loyalty after decades of enjoyment. However, delivery issues significantly tarnish the experience for many, with complaints about late arrivals and poor handling by the courier service, particularly after the switch to Amazon. Some customers report receiving chocolates in less-than-ideal conditions, raising concerns about the overall delivery reliability. Additionally, there are mentions of reduced product sizes and perceived declines in quality, which disappoints some consumers.
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