Home Telecom
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The worst ISP I've ever dealt with
Home Telecom is the worst ISP I have ever dealt with. Firstly, I never took out a contract with Home Telecom. I took it out with No One, which they bought. At no point did either party inform me of this, so when I started to receive communications from Home Telecom I assumed it was a scam as I had never heard of them before. I had a problem with the City Fibre installer unable to complete the installation due to no fault on my part. The problem was completely unforeseeable. The engineer offered only two solutions, which were completely unreasonable. The first was to drill multiple holes to see where the exited, and potentially hitting any cable or wire in doing so. The engineer agreed with me that it was best not to proceed. However, City Fibre then charged Home Telecom for this which they then passed along to me. No effort whatsoever to discuss it with me, plan alternatives, or to challenge the charge from City Fibre for their issue. I contacted their support via email and they never bothered to reply. What am I supposed to do? Just let some engineer drill random holes and hope that it works out? Stupid!