Home Telecom
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Hometelecom Accounts department is a nightmare
I was with Home Telecom and when I moved to my new address I ordered fibre broadband which they told me could be installed at my new address. When it came to the day of the installation the fibre provider informed me that they could not install fibre broadband because additional civils work was needed in order to install ducting to the house so I terminated my contract with Home telecom. It was agreed that a final £40 was payable under the old contract to cover the end date of the previous address where I lived. Since then I am receiving repeated phone calls monthly and demands for another £40 to cover fibre broadband at the NEW address that was NEVER PROVIDED. Each month I explain to them what happened and send supporting documentation. Last weekend I have received threats that I am going to be handed over for a CCJ due to non payment. Now £40 is a trivial amount but I refuse to pay for a service that was not provided on principle. Their administrative ineptitude is beyond my comprehension which is why I have resorted to putting this on Trustpilot in the vain hope that someone competent in their organisation will take the appropriate action! My next step if this does not end is to seek legal advice for the harrassment that I am receiving monthly from Home Telecom.