Home Instead Senior Care Reviews

The worst company you can ever work. They will undermine your work and value. They will never give you any recognition for anything you do. They're dishonest, disorganized and have no clue what they're doing. Leadership is a joke and loves hiring Amazon guys who are clueless. They brag about money and dont care about their employees. They do not conduct performance reviews or an objectives/goal tracker to monitor your deliverables. There is 0 growth opportunities unless you're buddies with leadership. Its a miserable company and I hope they go bankrupt.

Make things that are needed to stay at home easy to obtain. Frequent knockbacks on items i need in the house. Excuses why I can't have it. We pay into this package so be more flexable

Lack of training for management, ineffective communication, appear to lack compassion & empathy, bully care takers, lack of training for care takers, multiple violations via OSHA (Home Instead), DOL for labor & pay. The list goes on…

Management was terrible.

Lip service to clients. No training is given on basic housework most carers dont know how to operate a vacuum cleaner or a washing machine. On a sunny day one carer asked me if she should hang a wet jumper in the hallway to dry?? The mgt ask what they could improve on and then they dont take action. Frequently strange / unknown carers turn up unannounced. No phone call to explain changes despite this being flagged.

I have a very good care pro by the name of Sandra. Sandra has made my life a lot easier by the care she is giving my wife. Sometimes it's difficult to find a person that is compatible with the person they are caring for. Sandra fits the bill perfectly.

I want to give this company a higher rating, and I do not like to write bad reviews against companies. Honor had a good schedule mobile app that was convenient for picking up shifts and writing notes about the activities for your job tasks completed while working. However, I think I was hired as part of a scam since after my hire date (April 1, 2025), I worked 14 hours, and I received my paycheck on 4/10/25, and I am locked out of my portal to access my pay stub. The portal reads another name that says, "Home Instead." This differs from my employee badge, which says "Honor," as seen in the app on my cell phone. I contacted management, but they never responded to help me. In addition, I live in San Leandro. I worked in Berkeley on an assignment for an older woman who was kind and felt disappointed with this company because they send people who did not know how to operate her washing machine and dryer and her laundry was never washed for a couple of weeks until I arrived, I operated the washing machine and dryer without any problems. The other caregivers lied and said they did laundry for 4 hours, and management never did anything, but they seemed to penalize me for not completing a task that went undone. In addition, I was given assignments outside my area, traveling 44.0 miles to Saratoga and 29.7 miles to Daly City (28.7 miles) + bridge toll fees. I was not paid for gas mileage or bridge toll fees, and the job assignments offered closer to my location within 15.5 miles were cancelled. I was told the client had cancelled, and I had to accept at least two job assignments, or I would be fired. I'm not feeling well about this company, I told them I feel sick, and now all my job assignments have been cancelled and put on hold for one day until I feel better and complete a survey online to remove the hold I never heard from management when I asked if the survey could be mailed by USPS or sent to my email so I can print out a hard copy and send it to my doctor then send back to them, Management said, "Hi Briggette, we are unable to send this form via USPS" I never want to do business with them again, because it's all online business and doesn't allow for more non-verbal cues, immediate feedback, and stronger personal connections.

Since joining Home Instead Market Harborough, I've really appreciated the daily variety, the wonderful clients, and the excellent training (which is very good) I've also enjoyed getting to know the office team and participating in Wellness Wednesdays and meeting new clients families at events. Whenever I have an issue, I can talk to management, and they've always been kind and helpful. The staff are lovely, you can just pick up the phone and someone will help!

Having had excellent and superb service from Home Instead Colchester for nearly a year, without warning my contract was suddenly terminated for an allegation which has not been made known to me. Everything went extremely well and I am bewildered to know what the problem might be. This has left a very vulnerable patient short of care. I can’t recommend Home Instead any more. Very unprofessional.

The carers are wonderful, the admin staff and company are another story. My father died 15 minutes before the night carer arrived. She called Home Instead straight away to advise them. We asked her to stay for an around an hour with us while they came to verify his death. No message of condolence, or even an email or phone call acknowledging that he had died. No contact from them at all until we asked for a bill, and even then it was not an appropriate response which we were extremely disappointed by, we were flabbergasted to be honest. The office have been so shockingly lacking in bereavement etiquette and care, whereas some of the staff have actually had bereavement training. Many of the wonderful staff are often pushed to the limit, often tired and are told to eat on the run in their cars. Perhaps the company should save money on their unnecessary free logo mugs and fridge magnets, and put it towards bereavement training for the admin staff which is massively lacking. 5 stars for the carers and 1 star for the admin / office staff. We dealt with the Bletchley / Milton Keynes office. Shame on them!

I have only heard terrible things about this company as I have 2 friends that have worked at two different branches. It appears the management is very self centred and are actually exploiting foreign workers. Long hours with no breaks and very poor pay. They make unfounded deductions on salaries and can’t explain when confronted. I say to anyone considering working for them, RUN! Especially the Aylesbury branch.

Home Instead Hinckley is consistently reliable, and responsive, to client needs. The quality of care staff is outstanding, and the office team as well as carers really do keep the client (my 86 year old mother, former nurse) at the centre of all they do. I cannot praise their exceptional care and compassion enough. They certainly are a key part of ensuring that my ageing mother stays in her own home, comfortably and safely. My only reason for missing out a star is that the contract is very restrictive, as others have mentioned, with notice periods even for hospital admissions. But I feel it’s worth riding that storm because of the holistic quality care the Hinckley team delivers.

Very disappointed with home instead. We talked to them over the phone for information since my dad is in the hospital. THEY set up an appointment to come to the hospital to talk with us (my whole family got together to get the information). After not showing up for 30 minutes we called and they told us they didnt have an appointment with us. If they are NOT capable of showing up for an appointment, I am afraid that their keepers won't show up either!!! NOT TRUSTWORTHY!!!

We were in the house recently with my I’ll father in law when two carers from Home instead showed up. They were supposed to do do some light cleaning. They were so rude to not just him but us too. One of the ladies kept insisting to speak to me and ignoring my father in law who owns the house and is perfectly able to speak for himself. They wrote on the log that they were there for 45 minutes when they were only there for max 20 and hadn’t even cleaned the counters down or swept the floors properly which were the only two things they were actually supposed to do. We know longer use the service and I’d hate to think how they speak to people when there is no family around.

In over 1.5 years have not had any no shows for my parents. Very reliable and on time. Really worked with us on plan of care having to do with their long term care policy!

Horrendously Rude company. I have never in my life experienced the discrimination and harassment i received from the owner of this company. Currently taking legal action

I’m perplexed by this company. I had to chase my original inquiry twice, but eventually, a lovely person came out and spent an hour with me and my mum, which was much appreciated. We then tried to arrange overnight care, which they couldn’t accommodate at the time, but I hoped they might be able to in the future. However, I have had no follow-up or response since from my subsequent emails. This is disappointing, especially considering the cost—nearly £300 per night—and the time they initially invested in meeting us. It’s not a good way to operate when dealing with carers and those in need of care. I’m giving 3 stars solely for the lovely lady who spent time with my mum.

I would like to bring to your attention, what a tremendous asset Clare Lamden is to your business. I am a friend of Jane Wilsons , and I was so impressed with the care and compassion she showed Jane. On one of my visits to Jane, she was tidying and re-organising the bedroom and kitchen cupboards and drawers, to make it easier for Jane . She Would always ensure that Jane was given heartwarming , home cooked meals and would stay with her at all times , keeping her company and entertained. She even went to the length of dining and woollen items that needed repaired. To quote Jane.” she is my eyes and ears, and knows what I want and when I need it. I don’t know what I would do without her.” She made Jane feel safe . - Clare Cottle

Despite having an excellent experience with HomeInstead Chester for my elderly mother, we had to use a different franchise as she moved into Wales. We used HomeInstead (the North Wales branch) for a very short time as she fell within a week and ended up in hospital. I found this franchise annoyingly greedy with poor communication with family. If you are using this company PLEASE read the small print in your contract as not all franchise contracts will be the same. Despite knowing my mother was in hospital and my keeping them fully informed they still insisted on charging her for full fees for the time she remained in hospital. We were told we should be grateful that they had made the ‘generous’ offer of not charging for the full month and only 3 weeks! Full payment for doing absolutely nothing. Interestingly if we had remained with Chester they would have only charged for 24 hours. I naively thought both contracts would be very similar, how wrong I was. Additionally the North Wales branch then wanted to charge 60% of fees just to keep my mother’s care slots! I’m appalled at the greed of this company and was shocked that the two franchises worked so differently. READ THE SMALL PRINT if you use Hominstead North Wales.

I’ve been having problems with your carer namely William Dunsmore. He cares for my neighbour in the flat below me. While talking to my neighbours last year I overheard him saying he was going to get two thugs to come in during the night and do me in in my property. I called in the Police but they didn’t take it any further. I complained to the manager at Stirling Branch namely Zoe Airley & Nothing was done. So there protecting one another’s back. In fact when I went to see Miss Airley in Stirling as she never once got back to me after my complaint against Mr William Dunsmore she complained to my housing association that I had blocked her staff in there premises and they couldn’t get out like a hostage situation. I mean I went there on my Motorcycle. Total Lies! As well as that she also accused me of Blocking in another carers car at my flat. Lies Again and no photographic proof to back it up either. I’m now getting problems Again with the same William Dunsmore. If I didn’t have my phone in my hand videoing the other day after another confrontation with him I believe I would have been assaulted. I hope someone could eventually get back to me regarding this situation further up the chain and preferably Not from Stirling Branch I would appreciate it. It’s like the Lunatics have taken over the Asylum in Stirling Branch. I asked this guy called Matt when I phoned what his Surname was for a reference and he Refused to give me it. Very strange.