Home Instead Senior Care
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HomeInstead North Wales bad experience.
Despite having an excellent experience with HomeInstead Chester for my elderly mother, we had to use a different franchise as she moved into Wales. We used HomeInstead (the North Wales branch) for a very short time as she fell within a week and ended up in hospital. I found this franchise annoyingly greedy with poor communication with family. If you are using this company PLEASE read the small print in your contract as not all franchise contracts will be the same. Despite knowing my mother was in hospital and my keeping them fully informed they still insisted on charging her for full fees for the time she remained in hospital. We were told we should be grateful that they had made the ‘generous’ offer of not charging for the full month and only 3 weeks! Full payment for doing absolutely nothing. Interestingly if we had remained with Chester they would have only charged for 24 hours. I naively thought both contracts would be very similar, how wrong I was. Additionally the North Wales branch then wanted to charge 60% of fees just to keep my mother’s care slots! I’m appalled at the greed of this company and was shocked that the two franchises worked so differently. READ THE SMALL PRINT if you use Hominstead North Wales.