Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
2-star
1-star
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
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Contact info
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Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 91 - 100 of 268 reviews
K
Kiwijon
US
Panic over!
Had an email saying I'd submitted a wrong meter reading and to get in touch. I did so the next day (after a sleepless night due to my account showing I owed thousands of pounds) and spoke with Kadar who was calm, knowledgable and put me at ease. He identified my issue straight away and talked me through what I needed to do in order to get the correct reading (I was pressing the wrong button on the smart meter). My issue was dealt with it in a fast yet professional manner and resolved then and there. Really pleased with the customer service from Home Energy - definitely recommend!
Date of experience: December 13, 2024
JC
Customer Service who actually listen!
Sabrina was very understanding and extremely helpful. I felt listened to and my request was dealt with brilliantly. Great service.
Date of experience: December 12, 2024
ML
Ms Logan
US
A wonderful customer experience!
I got stuck on a page on the website, contacted botchat and quickly got through to Sabrina who realised I was getting frustrated with the webchat and asked if I'd like her to call me. Definitely! She patiently explained what I needed to do, waited while I did it and was happy to answer the many questions I had. Sabrina offered to add me to the priority services register as well. I had assumed that registration would transfer with my account from British Gas. Sabrina is a very helpful, thoughtful adviser and it was a real treat to talk to a person without having to wait a long time listening to musak while I moved up the queue. A wonderful customer experience!
Date of experience: December 5, 2024
SP
Straight forward experience!
Straight forward experience! I got what I needed. Grateful for the service.
Date of experience: December 5, 2024
PM
A utility supplier with personal customer service
If you want a utility supplier who still provides excellent customer service and the ability to speak to a person (rather than a robot or online chat) then I can highly recommend Home Energy. I had a query about my account being in credit and after speaking with Kadar, he very quickly arranged for the credit to be refunded to me.
Date of experience: December 4, 2024
JK
Good chat support
Good chat support. Switching over from other provider and had query about smart meter transfer. Very helpful. Sabrina was great!
Date of experience: December 4, 2024
M
MP
US
Still early days
Still early days. But moved as Comparison website said they had the best rates. Moved a couple of properties across to them, needed to chat to someone today to link accounts online. Someone asnwered my call straight away, made the link which they implemented immediately. Brilliant service so far.
Date of experience: December 4, 2024
TM
Overtaken DD and fail to honor refund after leaving them
It was cheap before, but then it got expensive and I left them, and they took another extra month after the leaving date, leaving a big credit of 3 months of payments, totalling Β£350 plus and they promised a refund withing 10 wd but it has been over 20wd. Very dishonest, bad and unprofessional company. They do not supply utility, but just to account for it, and they do a bad job of it and keeping my money as punishment for leaving them. BEWARE OF USING THEM
Date of experience: December 3, 2024
MI
Because Sabrina did a good job
Because Sabrina did a good job, her customer service well, please. She resolved the problem as soon as possible. Many thanks Sabrina.π
Date of experience: November 29, 2024
RD
Très satisfaite de heures prestations
Très satisfaite de heures prestations
Date of experience: November 28, 2024
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