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I was switched by mistake from Home…
I was switched by mistake from Home Energy to Octopus from the 15th of November. First inkling I had about it was when Home Energy wrote to me around the 20th of November. Contacted them. Told me to sort it out with Octopus. Sorted it out, somebody gave my address by mistake. Was switched back to Home Energy on the 10th of December. Since then, problem after problem. I kept on paying the direct debit through all this. Home Energy repaid me £406 at the beginning of December (that was the credit I had on my account with them). Then, they decided, god knows why that I still owed them money from November, although this amount had alredy been debited and I can prove it. I have been arguing with them for over 2 weeks now without getting anywhere. They changed the amounts on their internet site, but I had taken downloads of my bills and can prove it ! but still trying to charge me for electricity and gas I never used. I still don't have the bill for December and it is now the 16th of January !! I know only that according to them, I am now £237 in debit, how ??? mystery as I cannot have my bill for December. Want to know the best one ?? They did a bill where they charged me for electricity and gas between the 10th and the 31st of November !! from the 15th to the 30th of November I was not even with them but with Octopus. I think some of their staff got a very nice bonus out of their customers money !!