Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
2-star
1-star
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 21 - 30 of 268 reviews
WA
Very Impressed So Far
Early days with Home Energy but I am very impressed with their efficiency to date. Their representative, Rhea, answered all of my questions and could not have been more helpful or efficient.
Date of experience: July 5, 2025
MT
Great customer service
Great customer service, efficient in solving my issue. Thank you Rhea
Date of experience: July 2, 2025
AJ
Home Energy did respond to my 4 starβ¦
Home Energy did respond to my 4 star review, and they corrected the issue with submitting meter readings. So they get my full thanks and recommendation, as promised!
Date of experience: July 2, 2025
AB
This is now a 5 star review BUT...
Tthe problem of being unable to submit initial meter readings when I switched was quickly solved by Home Energy. Thank you. So I've given 5 stars, as promised.
Date of experience: July 2, 2025
B
Beverly
US
Exemplary service at Home Energy
It was a pleasure, yet again, to communicate with the team at Home Energy. Sharvari was both friendly and highly professional and responded rapidly to my request. I am extremely impressed with the quality of service offered. Thank you.
Date of experience: July 1, 2025
AM
Thanks very much Gary and Thea
Thanks very much Gary and Thea. Keep the good work up.
Date of experience: July 1, 2025
D
Dave
US
The worst firm yet-
The worst firm yet- They will wrongly take money! And believe that they are not answerable to complaints or ombudsman. Having failed to provide a switch, with no clue why? They wrongly blamed my old energy supplier. Swithc never happened, and they do not supply me with energy but still took money from my account. When i complained to them, they were rude, said that they do not accept my complaint, that the ombudsman doesnt apply to them, they can decide whatever they want and i can get lost, before hanging up. Refused to accept a complaint, blamed me for them going into my bank and taking MY money, despite no even being a customer of theres. And told me i was out of order for bringing this up as they were justified. Oh! then hung up. Also, notice how all positive reviews on here for them are very similar, very short, and nearly always contain a name. Mmmmm. Be very careful witht his company. Better yet steeeeeer well clear. Though having read a few more detailed reviews and from my experience, they wont last long. Thank GoD!
Date of experience: June 30, 2025
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