HO
Home Energy
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Delightful agent - a real pleasure to deal with!
I normally do most of my business online, but had occasion to call Home Energy to change my Direct Debit details. The agent I spoke to 'R' (understand names are not permitted), was an absolute delight to deal with and was able to answer a couple of supplementary questions that arose in the course of our discussion. Online transactions have their place but on this occasion, I am grateful that Home Energy still retain the customer's ability to deal with a real person who, on this occasion, was able to advise me on other issues that arose. A very personal service and one with which I am very happy!