Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
Information provided by various external sources
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Contact info
🌐
Website
homeenergy.co.uk
All reviews
272 total • Write a review
Showing 111 - 120 of 268 reviews
DI
Very helpful and knowledgeable.
The Home Energy team make being a customer very easy and convenient. Above all they 'Answer the phone speak in English and are very informative and helpful' Its not hard and they do it well.
Date of experience: November 15, 2024
KM
My 5 start review is for Sabrina’s hard…
My 5 start review is for Sabrina’s hard work to solve my issue. She was amazing and dedicated! I was frustrated how I was being treated before and Sabrina took upon her to help me. Once again, thank you so much, Sabrina! ☺️
Date of experience: November 15, 2024
G
Es hat alles zu unserer vollen Zufriedenheit geklappt
💫Die Mitarbeiter sind sehr nett und freundlich. Die PV Montage war sehr fix auf dem Dach. Bei der Lieferung waren zwei Module wegen dem Transport beschädigt. Die wurden sehr schnell und unkompliziert ausgetauscht. Es hat alles zu unserer vollen Zufriedenheit geklappt und die Anlage funktioniert 👌👏
Date of experience: November 14, 2024
TE
I did not even finish the details as it…
I did not even finish the details as it could not cover my house situation. I guess another marketing device set up to maximise uptake and their income.
Date of experience: November 12, 2024
C
Consumer
US
Be aware and sure before thinking of moving across
Started the process of moving across to Home Energy. Rang then emailed because we were unable to make an account but kept receiving emails telling us to set one up. There was a problem with the page. Four days later, still in two week cooling off period, and still no further on, realised we’d actually be better staying with current as they’d changed their tariffs. Tried to cancel but was an absolute nightmare as they’d already taken us over! To my mind, shouldn’t have been an issue so early in cooling off period but took hours of calls to both suppliers before being able to ‘escape’ Continued receiving ‘please set up your account/direct debit’ emails, one of the direct debit emails sounded almost threatening! Make sure you definitely want to move across before you start.
Date of experience: November 7, 2024
CB
Fairly fast response to my questions
Fairly fast response to my questions. And a quick resolution. Was good to chat with a human.
Date of experience: November 7, 2024
AW
It shouldn't have happened, but it was sorted out quickly and efficiently.
There was an issue with closing my account when I switched to a different supplier. My final bill and refund did not appear when expected and the automated system that takes the monthly payment from your Direct Debit didn't know I was no longer a customer. I raised this with customer services and someone called Kim (maybe a generic name) had resolved it within 24 hours. So it shouldn't really have happened in the first place, but at least it was quickly resolved.
Date of experience: November 6, 2024
SW
Very helpful rep named Rhea.
Very helpful rep named Rhea. Answered my question with no problem.
Date of experience: November 5, 2024
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